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Deposit and withdrawal methods: Payout on the bank account but can not pay it out

Topic created on 25th Apr. 2019 | Page: 1 of 5 | Answers: 45 | Views: 9,564
lokiimarii
Visitor

Payout on the bank account but can not pay it out

25th Apr. 2019, at 02:23 pm CEST#1
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Hello all,
I registered at LeoVegas last week and deposited 50€ with a Paysafecard and played my way up to a balance of 1700€. The Verification has super easy and fast funktioiniert. I also had no current account and only a Mastercard. However, I could only pay out to a bank account so I have created shortly thereafter online at Commerzbank an account and have legitimized me this week on Tuesday there in the branch and my checking account was then also opened. I was able to verify the bank account at LeoVegas with the help of my documents from the bank. The money was then yesterday already on the current account. Since I have not yet got a bank card I wanted as described by the service hotline of the Commerzbank in the branch with my ID card to withdraw my money but told me my consultant that he has sent a request to the bank that has transferred the money to me to get confirmed that the money was really transferred or something like that (because it would be a foreign transfer) And he could not tell me how long this takes
So the money is on the account but I can not pay it out!
Have you ever had something like this and how long did it take you?

Because I have never had such a case at a casino and from leovegas is also everything in order and they have never had such a case.

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Sunnyundflo
Top Member

Payout on the bank account but can not pay it out

25th Apr. 2019, at 03:09 pm CEST#2
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Funny, I'm also at comerzbank and also had a payout from LeoVegas ... with me there were no problems...
Maybe you have a garnishment?

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wettibernd
Expert

Payout on the bank account but can not pay it out

25th Apr. 2019, at 03:12 pm CEST#3
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Normally, foreign transfers are always available immediately, I have even received some on German holidays that I could withdraw immediately at the ATM. Strange story anyway.

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Sunnyundflo
Top Member

Payout on the bank account but can not pay it out

25th Apr. 2019, at 03:14 pm CEST#4
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Yup also think rather he has a garnishment running or a P account or something

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Dbac79
Elite

Payout on the bank account but can not pay it out

25th Apr. 2019, at 03:16 pm CEST#5
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maybe they are just skeptical because this is the first time money has come in and it comes from abroad

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Dutch78
Top Member

Payout on the bank account but can not pay it out

25th Apr. 2019, at 03:16 pm CEST#6
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From which reference account was the card transaction debited?

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lokiimarii
Visitor

Payout on the bank account but can not pay it out

25th Apr. 2019, at 03:30 pm CEST#7
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thank you first of all for all the answers.
in any case, i have no garnishments and no p-account.
i also can't explain what my advisor is doing.

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Anonym

Payout on the bank account but can not pay it out

25th Apr. 2019, at 04:17 pm CEST#8
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Is it possible that you opened the account with comdirekt? This is virtually a subsidiary of Commerzbank and the services in the branches are limited as far as I know, otherwise everyone would have a comdirekt bank account and continue to use the services of a branch bank.

Otherwise, funds from the EU are actually immediately available as soon as they arrive on the account.

There are now the following possibilities: you are as a new customer immediately times "negatively noticed" that you get funds from the "gambling hell" or but the money is not yet booked, in which case a booking date for the future should be displayed.

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lokiimarii
Visitor

Payout on the bank account but can not pay it out

25th Apr. 2019, at 04:25 pm CEST#9
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the problem is I do not have online banking, but I saw yesterday at my beater on the monitor that the money on my account has already been received and from the financial department at LeoVegas everything has gone in order and such a thing has never happened before.
i asked my consultant if he can give me this request to the other bank in writing so leovegas could already do something but he said that he can not give me anything.

now I just do not know what to do

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Anonym

Payout on the bank account but can not pay it out

25th Apr. 2019, at 04:42 pm CEST#10
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Somehow all very strange. If the money is visible for the bank employee but not available for you. He must be able to justify this and have an explanation for you. My Tip to you, again look for the conversation on the spot, calm and solution-oriented. Independently of this, did not know that you can get a credit card without an account.

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