Online Casino Test: Real money player experiences for players
We test all the online casinos with real money. Before we promote an online casino at our overview frontpage a quick test will be carried out from our side. We publish the first experiences with the various providers in the news under the following category Online Casinos. First of all, it is checked whether the gaming providers guarantee problem-free deposits and, above all, withdrawals.
After the first check, further tests follow, whereby the following points are examined in more detail:
- Software and game selection (with the subcategories Slots, Live Casino and App)
- Bonuses and promotions
- Deposit and withdrawal
- Support und player protection
We try to check the online casinos several times a year and we always play at different gambling providers ourselves. Should we notice any major changes, we will adjust our Casino reviews accordingly. Additional experiences from other players can be viewed via the community reviews for the individual online casinos.
How do we carry out our Online Casino tests GambleJoe?
In the online casino test, we always proceed according to the same scheme. Christoph deposits between € 25 and € 50. Usually he plays different slots at least until the profit doubles and then he withdraws the winnings. After a big win, the payout is usually immediate.
Matthias is responsible for high roller tests and, when he has time, plays with the various providers, so that we can be sure that the gambling operator pays out higher amounts reliably.
Based on the experiences made there, we create our rating for the Online Casino Comparison page and try to present it as transparently as possible in our Casino reviews. In doing so, we examine the following specific criteria for the various categories:
Everything that has to do with the handling or the use of the online casinos is examined in this category. It starts with the registration, the deposits, the filtering of the games, the search of the slots, up to problems with the payout, which are of a technical nature.
The design of the website also plays a role. Is there a demo version for the games? Can you filter the games by provider? Can you sort the games according to winning potential? Are the payment data (from credit cards) stored in the profile, or do you have to re-enter them over and over again? Do you have to input your mobile phone number while registering? Will the email or mobile phone number be verified before logging in? These and similar questions are examined in the first part of the online casino review.
Game selection and software
The category consists of three sub-categories. Slots, live casinos and the casino app are examined separately. When it comes to slot machines, the first thing that matters is how many games are available and which provider are offered. Then a closer check is made to see whether new slots can be quickly integrated in addition to the classics. Sometimes online casinos have manyproviders, but only a few games from a software provider - this is a reason for devaluation. The jackpot slots and table game machines are also examined. Are the most popular jackpot games available? Are there different versions of Roulette, Blackjack, Poker or Baccarat? Are video poker, virtual sports, scratch cards or bingo slots offered?
In the area of live casinos, various streaming providers such as Evolution Gaming, NetEnt or Extreme Live Gaming are welcome. Are there many different games on offer here? Besides roulette and blackjack, is there baccarat, poker, a wheel of fortune, dice games like Sic Bo or other table games? Are the limits appropriate for high rollers and low stakes players?
In the area of the casino app, it is examined whether there is a native app for download or only a mobile page (web app). How many games are offered on the mobile devices? Is the live area also available? Short loading times and stable connections are particularly important and lead to good ratings. In the end, the app should also be clear so that the Casino Games can be found quickly.
Bonus und promotions
Although usually only the welcome bonuses are mentioned in the online casino reviews, the promotions for existing customers are also used for evaluation. As a rule, however, we describe the promotions for loyal players on the separate bonus pages for the respective online casino - it increases the overview in the online casino test review.
Many excluded games, a max bet rule (maximum stake) when playing with a bonus and software that does not prevent violations of the bonus conditions can lead to devaluations.
In our online casino tests we usually only play without a bonus and with our own real money. We also mostly advise against playing with bonuses, as online casinos have most problems with the bonus offers. In addition, the GambleJoe team would like to differentiate itself from the dubious online casino comparison portals through real money deposits - this is the only way we can remain independent and make objective evaluations.
Deposits and Withdrawals
Here we evaluate the process of deposits and withdrawals. How many payment options are there? Are there any limits for deposits or withdrawals? Are the limits well chosen? Can I block the payouts? Is the verification handled well and not delayed? Are there any fees for individual payment options when making deposits or withdrawals? Sometimes there are waiting times before the withdrawal, during which the withdrawals are not processed. This usually leads to devaluations.
Customer support and player protection
In the meantime, online casinos should have 24 hour support available 7 days a week. In addition to a chat, e-mail and a telephone hotline are good extras. There should not only be English-speaking employees, but also German support. It would be best if the support answered competently and in a friendly manner.
In the area of player protection, there should be limits for deposit, use, loss and the length of the gaming session. Self-exclusion or a break are now also standard. The limits must be adjustable within the profile. If you can only set the limits through support, there will be devaluations in the online casino test.
We only accept gaming providers with a valid EU license (usually with concessions from the Malta Gaming Authority) on GambleJoe. If the gaming provider has shown itself to be serious and uncomplicated in the test review, we will also recommend it. Possible errors and problems are shown transparently. All online casinos that we test and include in our online casino comparison usually pay out reliably.
We try to run the tests as thoroughly as possible. Furthermore, we check the data several times a year so that you can always find the latest information on all online casinos on GambleJoe.