Frequently Asked Questions

GambleJoe, our online casino portal has developed steadily over the past few years and numerous features have been created for our community.
As a result, it can happen that new members of the community, but also the other well-known user, have questions.
In order to save you and our support team some time, we try to answer the most frequently asked questions here.
If this unfortunately does not answer your question, you can contact our team members directly below via their profile page.

Questions about the user account

• How can I delete my account on GambleJoe?
• How can I reactivate my account on GambleJoe?
• How do I verify my account on GambleJoe?
• How can I change my username?

Questions about certain functions on GambleJoe

• How do I create a thread (topic) in the forum?
• How can I write to another user privately?
• How do I block a user on GambleJoe?
• How do I include a screenshot in my post?
• Under which category can I create a post?
• How does the allocation of forum ranks work?

Questions about the Lottery

• How can I take part in the monthly lottery?
• What happens to points which are still outstanding?
• When does the monthly lottery take place?
• What can you win in the monthly Lottery?

GJ Coins and Activity Points

• What is the difference between GJ Coins and GJ Points?
• How do I get GJ Coins?
• How many error messages can I submit per day?
• When will my submitted error message be processed?
• Compensation for casino reviews
• What can I do with the GJ Coins?
• When will my GJ Coin exchange application be processed?
• How do I get GJ Points?
• What can I do with the points?

Casino complaints

• How do I open a complaint in the forum?
• How can I contact someone from the GambleJoe Support Team?
• At which casinos can GambleJoe be of assistance?
• Where can I file a public complaint with the authority?

Others

• How do I use the paysafecard from Malta?

Your question could not be answered yet?

Then please contact a member of our team.
Here you can go directly to the respective profile pages and send a message to the team member via our communicator.

GambleJoe Team

Julian
Moderator / supportCaro
Moderator / supportSabine
Moderator / supportAndre online
Moderator / supportCounter
Software developerMatthias
Project managerDaniel
Founder