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# Other Casinos #: Rollino Casino

Topic created on 06th May. 2024 | Page: 1 of 2 | Answers: 24 | Views: 1,135
Marcowenner2209
Visitor

Rollino Casino

6th May. 2024, at 12:48 pm CEST#1
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Hello dear community,

Last week Friday I deposited 50€ with a 50% bonus (25€). I was able to successfully wager a total of 2600€. Which was a hell of a lot for a €25 bonus. Then I wanted to withdraw 1000€ and received an e-mail from them. That I can only withdraw a maximum of 125€ because you can only withdraw 5 times the BONUS. The bonus was €25. I read through all the terms and conditions and found nothing. The casino then immediately deleted €875 of the €1000. Can anyone help me

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roccoammo11
Expert

Rollino Casino

6th May. 2024, at 01:04 pm CEST#2
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1.3. all wins received during the betting of the bonus are limited to a maximum payout amount of 5 times the bonus granted. Any excess balance will be canceled before payout.

How can you not find this? it's the third section. no one can help you... next time check beforehand...

Edit by Julian: Font color has been adjusted

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Langhans
Expert

Rollino Casino

6th May. 2024, at 01:04 pm CEST#3
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https://rollino.pro/de/page/bonus-terms

1.3. all wins received during the betting of the bonus are limited to a maximum payout amount of 5 times the bonus granted. Any excess balance will be canceled before payout.

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Mallpall
Amateur

Rollino Casino

6th May. 2024, at 01:18 pm CEST#4
1 Like

Liked this post: Avatar von Langhans Langhans
What a load of garbage - it's almost impossible to get worse service. XD

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Marcowenner2209
Visitor

Rollino Casino

6th May. 2024, at 01:21 pm CEST#5
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Mallpall wrote on 06.05.2024 at 13:18: What a piece of garbage - even worse service is almost impossible. XD

That almost can't be true.

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Marcowenner2209
Visitor

Rollino Casino

6th May. 2024, at 01:22 pm CEST#6
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Langhans wrote on 06.05.2024 at 13:04: https://rollino.pro/de/page/bonus-terms

1.3. all wins received during the bet of the bonus are limited to a maximum payout amount of 5 times the bonus granted. Any balance in excess will be canceled prior to withdrawal.

I didn't see this when I looked.

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Langhans
Expert

Rollino Casino

6th May. 2024, at 01:30 pm CEST#7
1 Like

Liked this post: Avatar von Mallpall Mallpall

Mallpall wrote on 06.05.2024 at 13:18: What a piece of garbage - even worse service is almost impossible. XD

30X D+B and then Max 5B is indeed cutthroat top tier

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Marcowenner2209
Visitor

Rollino Casino

6th May. 2024, at 01:37 pm CEST#8
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Langhans wrote on 06.05.2024 at 13:30:

30X D+B and then Max 5B is indeed cutthroat top tier

Have now read through the T&Cs in full for the second time. Can't find anything about this section.

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Marcowenner2209
Visitor

Rollino Casino

6th May. 2024, at 01:37 pm CEST#9
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Edit by Julian: Unfortunately, the post had to be removed because the entire terms and conditions were copied here and there were problems with the presentation due to the lack of space

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Langhans
Expert

Rollino Casino

6th May. 2024, at 01:47 pm CEST#10
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Marcowenner2209 wrote on 06.05.2024 at 13:37:

Have now read the terms and conditions completely for the second time. Can't find anything about this section.

I have copied the link for you. Copy it into your browser and you'll find everything you need there, even if you can't use it in this case

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CaNna09
Amateur

Rollino Casino

7th May. 2024, at 07:56 am CEST#11
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This casino is behaving more than strangely!

I had the same problem back then and opened a case with the Guru.



If you search the topic @ Google

Rollino Casino - The player has lost access to the casino's website.



Withdrawal was canceled and €93.75 is in my account!

I hope this is a bad joke

The whole thing was justified as follows

Please note that the withdrawal of 1000 EUR has been canceled by Rollino's financial department.
We would like to inform you that in accordance with the bonus rules, the amount of 906.41 EUR has been withdrawn from your gaming account:
1.3 Any wins you receive from wagering the bonus are limited to a maximum withdrawal amount that is five times the accumulated bonus amount. Excess amounts will be cleared before withdrawal.
The available payout amount is EUR 18.75 x 5 = EUR 93.75
Yours sincerely, Finance Department!


The whole thing was then answered by the guru with the following:

I apologize for the late reply.

Dear Rollino Casino representative,
We do not agree with the practice of limiting Bonuses multiple times, especially when the bonus in question is a Deposit bonus.
We believe that the bonus ends when the Wagering requirements are met. Once this condition has been met and the wins are capped in accordance with the Terms and Conditions, we see no reason not to consider further play as real money play.
We would ask you to reconsider your position and, once the player is verified, proceed with the full withdrawal of further wins.
I await your response.



The final answer from the casino is a hit!


Although we have not detected any violations in the processing of the player's cash and bonus funds, we respect your decision and have taken due note of it.

We also take into account the fact that the case was incorrectly processed due to a force majeure event - the website and email addresses are unavailable for a limited period of time due to unscheduled maintenance.
This is also the reason for the player's initial complaint to CasinoGuru.

As a kind gesture, we would like to resubmit the second withdrawal request of EUR 500 that was canceled for the player.

Nix1, please confirm that you are satisfied with depositing 500 EUR as withdrawable funds into your account and this complaint can be marked as resolved.

-------------------------------------------------------------------------------------------------------------------------




My payout was also capped at 97€ and after I filed a complaint they credited it back to me and I was able to pay it out;)

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Marcowenner2209
Visitor

Rollino Casino

7th May. 2024, at 09:27 am CEST#12
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CaNna09 wrote on 07.05.2024 at 07:56: This casino behaves more than strange!

I had the same problem back then and opened a case with the guru.



If you search the topic @ Google

Rollino Casino - The player has lost access to the casino's website.



Withdrawal was canceled and €93.75 is in my account!

I hope this is a bad joke

The whole thing was justified as follows

Please note that the withdrawal of 1000 EUR has been canceled by Rollino's financial department.
We would like to inform you that in accordance with the bonus rules, the amount of 906.41 EUR has been withdrawn from your gaming account:
1.3 Any wins you receive from wagering the bonus are limited to a maximum withdrawal amount that is five times the accumulated bonus amount. Excess amounts will be cleared before withdrawal.
The available payout amount is EUR 18.75 x 5 = EUR 93.75
Yours sincerely, Finance Department!


The whole thing was then answered by the guru with the following:

I apologize for the late reply.

Dear Rollino Casino representative,
We do not agree with the practice of limiting Bonuses multiple times, especially when the bonus in question is a Deposit bonus.
We believe that the bonus ends when the Wagering requirements are met. Once this condition has been met and the wins are capped in accordance with the Terms and Conditions, we see no reason not to consider further play as real money play.
We would ask you to reconsider your position and, once the player is verified, proceed with the full withdrawal of further wins.
I await your response.



The final answer from the casino is a hit!


Although we have not detected any violations in the processing of the player's cash and bonus funds, we respect your decision and have taken due note of it.

We also take into account the fact that the case was incorrectly processed due to a force majeure event - the website and email addresses are unavailable for a limited period of time due to unscheduled maintenance.
This is also the reason for the player's initial complaint to CasinoGuru.

As a kind gesture, we would like to resubmit the second withdrawal request of EUR 500 that was canceled for the player.

Nix1, please confirm that you are satisfied with depositing 500 EUR as withdrawable funds into your account and this complaint can be marked as resolved.

-------------------------------------------------------------------------------------------------------------------------




My payout was also capped at 97€ and after I filed a complaint they credited it back to me and I was able to pay it out;)

Hello, thank you. How exactly did you do it so I can do the same? I opened a case at Casino Guru with the same description as here. Do I just have to wait or take action? Thank you

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Marcowenner2209
Visitor

Rollino Casino

7th May. 2024, at 09:42 am CEST#13
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Marcowenner2209 wrote on 07.05.2024 at 09:27:
Hello, thank you. How exactly did you do that so I can do the same? I opened a case at Casino Guru with the same description as here. Do I just have to wait or take action? Thank you

Casino Guru said they couldn't help me!

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CaNna09
Amateur

Rollino Casino

7th May. 2024, at 10:36 am CEST#14
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Marcowenner2209 wrote on 07.05.2024 09:42:

Casino Guru said they couldn't help me!


That's why I said this casino is behaving more than strange;)
The casino was relatively new at the time and they tried the same thing with me.

Guru didn't find the whole thing as funny as you can see and the money was booked back and also paid out.
Why can't Guru help you? Maybe the casino is now getting in the way, I could well imagine that.

Ps: There are several of these casinos with the 5x rule

Windetta
Spinsbro
Gamblezen

and a few others that are very similar in layout and you should avoid these casinos

This post has been translated automatically

Langhans
Expert

Rollino Casino

7th May. 2024, at 10:53 am CEST#15
1 Like

Liked this post: Avatar von Mallpall Mallpall
If Guru sees no prospect of the complaint being successful, they will not even accept the case. This is because the casino's bonus rule is clearly to the disadvantage of the complainant. The bonus is simply garbage, but the baby has already fallen into the well. You'll have to put the casino out of your mind forever and next time you'll have to read all the important information in the rules beforehand. It's annoying now, but hopefully you'll be protected from such mistakes in the future. You didn't make a minus, just less plus.

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