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# Other Casinos #: Rollino Casino (Page 2)

Topic created on 06th May. 2024 | Page: 2 of 2 | Answers: 24 | Views: 1,136
Donnie
Expert

Rollino Casino

7th May. 2024, at 11:04 am CEST#16
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The entire casino group is hailing complaints...

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Marcowenner2209
Visitor

Rollino Casino

7th May. 2024, at 11:31 am CEST#17
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CaNna09 wrote on May 07, 2024 at 10:36 am:

That's why I said this casino is behaving more than strange;)
The casino was relatively new at the time and they tried the same thing with me.

Guru didn't find the whole thing so funny as you can see and the money was booked back and also paid out.
Why can't Guru help you? Maybe the casino is now getting in the way, I could well imagine that.

Ps: There are several of these casinos with the 5x rule

Windetta
Spinsbro
Gamblezen

and a few others that are very similar in layout and you should avoid these casinos

I think she misunderstood the whole thing. She said it wasn't about real money but a bonus, she didn't know that I had successfully wagered the bonus and was playing with real money.

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dazzle_tea
Amateur

Rollino Casino

7th May. 2024, at 08:28 pm CEST#18
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Langhans wrote on 07.05.2024 at 10:53: If Guru sees no prospect of the complaint being successful, they will not even accept the case. This is because the casino's bonus rule is clearly to the disadvantage of the complainant. The bonus is simply garbage, but the baby has already fallen into the well. You'll have to put the casino out of your mind forever and next time you'll have to read all the important information in the rules beforehand. It's annoying now, but hopefully you'll be protected from such mistakes in the future. You didn't make a minus, just less plus.

that's nonsense. CGuru didn't criticize the lack or the wording of the T & C at the casino, but declared the multiple limitation of the win from a Deposit bonus to be unfair. and then the casino decided to pay out the win.


the facts that CGuru considered unfair at the time have not changed, the T & Cs are irrelevant for the time being.
what has changed is CGuru - at some point they really did stand up for fair play. but that's a long time ago. you can count the reasons for this on one hand. no problem - but you don't have to pretend that the clear bonus rule was the reason for the rejection.



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dazzle_tea
Amateur

Rollino Casino

7th May. 2024, at 08:46 pm CEST#19
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(off topic & btw: GUTS is now also talking the players into 10x implementation of the (raw) depositor because of the money laundering law. you can follow this well in the Palmslots discussion)

before any misunderstandings arise: my point was merely to point out that a bonus rule is not and cannot be automatically justified just because it is there. and that one of the biggest player-focused platforms on the www has also taken this fact into account. (before it allowed itself to be bought).

and yes, there is a difference between a forum member telling someone else that the chances of success in such a case are low for xy reasons and the usual nonsense like "you should have", hopefully you've learned from it" (old man, what a tone! my face... ). that would be such an incredible plus for this forum.

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Donnie
Expert

Rollino Casino

7th May. 2024, at 09:15 pm CEST#20
1 Like

Liked this post: Avatar von Langhans Langhans
Even if the bonus rule is outrageous, this casino can still determine the terms and conditions and bonus conditions itself. In addition, you should always check the conditions beforehand. How much can you withdraw after wagering? How high are the Wagering requirements? What is the minimum Deposit required? Which slots are blocked? Automatically blocked? These are all things that you should look into before depositing if you have even a little bit of experience

If you are a layman, you can quickly fall flat on your face. You don't have to blame the casino for the conditions. It's still your own fault if you don't pay attention to them. Hopefully you won't hear so much more about the Rollino juice store and they'll do away with themselves

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Langhans
Expert

Rollino Casino

7th May. 2024, at 09:26 pm CEST#21
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dazzle_tea wrote on 07.05.2024 at 20:46: (off topic & btw: CGuru is now also talking the players 10x implementation of the (raw) depositor because of the money laundering law. you can follow the Palmslots discussion)

before any misunderstandings arise: my point was merely to point out that a bonus rule is not and cannot be automatically justified just because it is there. and that one of the biggest player-focused platforms on the www has also taken this fact into account. (before it allowed itself to be bought).

and yes, there's a difference between a forum member telling someone else that the chances of success in such a case are low for xy reasons and the usual nonsense like "you should have", hopefully you've learned from it" (old man, what a tone! my face... ). that would be such an incredible plus for this forum.

To be honest, I'm not sure what you want from me. The facts of the case are clear to me from A-Z and my tone of voice is factual and in the last comment rather encouraging. I also think the reasons why Guru did not accept this case are very understandable and accurate. I cannot judge what Guru says in other "Palmslots topics" and what conclusions can possibly be drawn from them on this topic here, because I have not followed them.

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Marcowenner2209
Visitor

Rollino Casino

7th May. 2024, at 09:58 pm CEST#22
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dazzle_tea wrote on 07.05.2024 at 20:28:

such nonsense. CGuru did not criticize the lack or the wording of the T & C at the casino at the time, but declared the multiple limitation of the win from a Deposit bonus as unfair. and then the casino was comfortable paying out the win.


the facts that CGuru considered unfair at the time have not changed, the T & Cs are irrelevant for the time being.
what has changed is CGuru - at some point they really did stand up for fair play. but that's a long time ago. you can count the reasons for this on one hand. no problem - but you don't have to pretend that the clear bonus rule was the reason for the rejection.




What would you recommend?

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Marcowenner2209
Visitor

Rollino Casino

7th May. 2024, at 09:59 pm CEST#23
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Langhans wrote on 07.05.2024 at 21:26:

To be honest, I'm a little confused as to what you want from me. The facts of the case are clear to me from A-Z and my tone is factual or rather encouraging in the last comment. I also think the reasons why Guru did not accept this case are very understandable and accurate. I cannot judge what Guru says in other "Palmslots topics" and what conclusions can possibly be drawn from them on this topic here, because I have not followed them.

The case was not 100% rejected, I should comment further.

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Marcowenner2209
Visitor

Rollino Casino

7th May. 2024, at 10:02 pm CEST#24
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dazzle_tea wrote on 07.05.2024 at 20:28:

such nonsense. CGuru did not criticize the lack or the wording of the T & C at the casino at the time, but declared the multiple limitation of the win from a Deposit bonus as unfair. and then the casino was comfortable paying out the win.


the facts that CGuru considered unfair at the time have not changed, the T & Cs are irrelevant for the time being.
what has changed is CGuru - at some point they really did stand up for fair play. but that's a long time ago. you can count the reasons for this on one hand. no problem - but you don't have to pretend that the clear bonus rule was the reason for the rejection.




The case is still open at CGuru, I have commented further. The problem is that I successfully wagered the bonus (within 2-3 hours). Afterwards I played with real money because the bonus was wagered, which means that all wins have to be paid out!

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Langhans
Expert

Rollino Casino

7th May. 2024, at 10:22 pm CEST#25
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Marcowenner2209 wrote on 07.05.2024 21:59:

100% the case was not rejected, I should comment further.

you wrote earlier about " Casino Guru said they couldn't help me". From this I wrongly concluded that it had been rejected. If the complaint is still active, all the better.



Marcowenner2209 wrote on May 07, 2024 at 10:02 pm:

The case is still open at CGuru, I have commented further. The problem is that I successfully wagered the bonus (within 2-3 hours). Afterwards I played with real money because the bonus was wagered, which means that all wins have to be paid out!

Unfortunately, this is not what you might think a la "bonus wagered, now all real money, full speed ahead...". As long as no payout has been made after the required turnover has been achieved, all rules and restrictions continue to apply unabated.

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