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In online casinos and online gaming arcades, verification basically means the identity check of the already registered player. As a rule, verification is required at the latest when the Player requests a withdrawal from the respective Provider for the first time. In order to prevent problems or delays in the verification process, it is important that every player provides truthful and complete information about himself during the registration process. The word verification is of Latin origin and is composed of the terms veritas (= truth) and "facere (= to make).

What documents are required for verification?

As a rule, online gambling providers are required by the respective licensing authority such as the Malta Gaming Authority (MGA) to carry out a verification of their members. This is to prevent criminal activities such as money laundering, fraud or identity theft. In this context, there is often talk of the "Know Your Customer" (KYC) concept. But what documents must be submitted by the Casino player to complete the verification process?

  • Valid identification document (e.g. ID card, passport)
  • Proof of address (e.g. utility or internet bill)
  • Copy of credit card (with redacted CVC number)
  • In rare cases also current proof of income


Those who want to find out early on which documents are required by the respective Online Casino should take a look at the General Terms and Conditions (GTC) in advance. Players can usually either upload the required documents in the logged-in member area or alternatively send them to customer service by e-mail. As a rule, the casino employees need 24 to 72 hours to complete the verification. Of course, the verification in the online casinos is usually free of charge.

What problems can occur during verification?

Sometimes problems can occur during verification, which then result in delays, for example, in the payout of wins. To prevent this, players should ensure that all details in the player account are correct and complete. Furthermore, it should be checked whether the scans or photos of the required documents are legible. It goes without saying that sensitive data such as the CVC number and expiration date may be blacked out, especially in the case of credit cards. Likewise, it should be ensured that the submitted ID document is still valid and the utility bill (e.g., electricity bill) is no more than three months old.

Other terms related to the topic "Casino in general"

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