Usually, online casinos and online gaming arcades nowadays offer various ways to get in touch with the staff. Frequently, support is now offered not only via e-mail, but also via live chat. This chat function offers the advantage that Casino players are usually connected to an employee within a few seconds. In addition, a conversation can arise here - unlike support via e-mail. The Player can therefore ask a question, the employee answers and the player can then ask another question. In any case, he will receive his answer within a very short time.
Basically, it is very easy to contact the support in an online casino. In order to use the live chat, players seeking help usually have to click on a round "Help" button or on a question mark at the bottom right. Now the help area usually opens and the request can be selected or formulated. Next, users are then connected to a free support employee.
It should be noted that not all online gambling providers offer 24/7 support. Accordingly, a look at the service hours should be taken beforehand. In addition, it may happen that a German-speaking employee is not available in every case. However, English-speaking employees are available in any case.
Contacting by phone is generally not recommended. Firstly, players cannot prove afterwards what arrangements they made with the employee. Secondly, this can sometimes result in high costs if foreign numbers are used.