Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Live Chat

Usually, online casinos and online gaming arcades nowadays offer various ways to get in touch with the staff. Frequently, support is now offered not only via e-mail, but also via live chat. This chat function offers the advantage that Casino players are usually connected to an employee within a few seconds. In addition, a conversation can arise here - unlike support via e-mail. The Player can therefore ask a question, the employee answers and the player can then ask another question. In any case, he will receive his answer within a very short time.

Using Live Chat step by step

Basically, it is very easy to contact the support in an online casino. In order to use the live chat, players seeking help usually have to click on a round "Help" button or on a question mark at the bottom right. Now the help area usually opens and the request can be selected or formulated. Next, users are then connected to a free support employee.

It should be noted that not all online gambling providers offer 24/7 support. Accordingly, a look at the service hours should be taken beforehand. In addition, it may happen that a German-speaking employee is not available in every case. However, English-speaking employees are available in any case.

Contacting by phone is generally not recommended. Firstly, players cannot prove afterwards what arrangements they made with the employee. Secondly, this can sometimes result in high costs if foreign numbers are used.

Other terms related to the topic "Casino in general"

GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

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