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Casino verification: Win retained due to third party deposit (Page 4)

Topic created on 09th Aug. 2023 | Page: 4 of 4 | Answers: 53 | Views: 4,740
Jenny1306
Rookie

Win retained due to third party deposit

10th Aug. 2023, at 10:11 pm CEST#46
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What would you have done after the warning?
Would you have said: please delete my credit. I don't think so.

It's not that they should prevent something, but that you can't say there are no problems and then there are.

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refucs
Top Member

Win retained due to third party deposit

10th Aug. 2023, at 10:25 pm CEST#47
1 Like

Liked this post: Avatar von GibMaFuffi GibMaFuffi

Jenny1306 wrote on 10/08/2023 at 22:11: What would you have done after the warning?


I would never have gotten to that point because I don't Deposit with payment methods that are not in my name...

Where and when did they say something? In the chat? An employee xy? .... see previous comment of mine on the subject...

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GibMaFuffi
Experienced

Win retained due to third party deposit

11th Aug. 2023, at 12:09 am CEST#48
3 Likes

Liked this post: Avatar von dersawen dersawen, Avatar von roccoammo11 roccoammo11, Avatar von Toastbrot Toastbrot

Jenny1306 wrote on 10/08/2023 at 22:11: What would you have done after the warning?
Would you have said: please delete my credit. Hardly think so.

It's not that they should prevent something, it's that you can't say there are no problems and then there are.


How can you actually be so intransigent...not the casino is the fault but DUUUU

If I were the guy in the chat your account would have been closed faster


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Jenny1306
Rookie

Win retained due to third party deposit

26th Oct. 2023, at 06:46 pm CEST#49
4 Likes
Hello,
In case anyone else is reading this:

I have agreed with the casino a severance pay in the amount of 50%. That is about 4800€.
I have filed a complaint with the CEG. It was not rejected and they have always responded quickly and requested evidence from both sides. The casino confirmed the agreement to the authority and sent a refund request (whatever that means).
So, it worked out a little bit after all.

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Langhans
Expert

Win retained due to third party deposit

27th Oct. 2023, at 12:27 am CEST#50
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Jenny1306 wrote on 10/26/2023 at 6:46 pm: Hello,
If anyone else is reading this:

I have agreed with the casino a severance pay in the amount of 50%. That is around 4800€.
I have filed a complaint with the CEG. It was not rejected and they have always responded quickly and requested evidence from both sides. The casino confirmed the agreement to the authority and sent a refund request (whatever that means).
So, it worked out a little bit after all.

Is CEG this association https://www.curacao-egaming.com/ here? If so, you could keep it in mind if there is a problem with Curacao matters. Seem to be/become active

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Falke
Expert

Win retained due to third party deposit

27th Oct. 2023, at 04:20 am CEST#51
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Langhans wrote on 10/27/2023 at 00:27 AM:
Is CEG this association https://www.curacao-egaming.com/ here? If so, you might want to keep that one in mind if there is a problem with Curacao matters. Seem to be/becoming active

Are the biggest garbage club.


Have there myself a case where I sent all the evidence. The casino has not responded once and then the "authority" has written a message that the casino has only 7 days, otherwise it will be decided in the sense of the player.

After about 10 days I got another mail from Curacao-Egaming that the casino now gets another 3 days.

Again, nothing happened.

A month later, the authorities again asked the casino to come forward, with another 7 day deadline and the note that otherwise it will be decided for the player.
After that, the casino was given 3 days again.

After a whole 2 months I then get an email that I should send evidence, otherwise they would have to decide for the casino and I now have 7 days.
Evidence I have already sent at the beginning.
So they have given the casino a deadline FOUR TIMES, completely without reason. The casino has not yet reported and will not. The know perfectly well that the authority decides for them anyway.

To make it short: Curacao Egaming is a corrupt shit. Bunch, which f**k you up by the skin of your teeth.

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Langhans
Expert

Win retained due to third party deposit

27th Oct. 2023, at 11:00 am CEST#52
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Falcon wrote on 10/27/2023 at 04:20 PM:

Are the biggest garbage club.


Have a case there myself where I sent all the evidence. The casino has not responded once and then the "authority" has written a message that the casino has only 7 days, otherwise it will be decided in the sense of the player.

After about 10 days I got another mail from Curacao-Egaming that the casino now gets another 3 days.

Again, nothing happened.

A month later, the authorities again asked the casino to come forward, with another 7 day deadline and the note that otherwise it will be decided for the player.
After that, the casino was given 3 days again.

After a whole 2 months I then get an email that I should send evidence, otherwise they would have to decide for the casino and I now have 7 days.
Evidence I have already sent at the beginning.
So they have given the casino a deadline FOUR TIMES, completely without reason. The casino has not yet reported and will not. The know perfectly well that the authority decides for them anyway.

To make it short: Curacao Egaming is a corrupt shit. Bunch that will screw you over.

Ok, then I take from your/your description that CEG acts rather pro casino or not always comprehensible and you shouldn't rely on reaching your goal as a player in the end. But at least they seem to respond to player requests and while it was unsuccessful with you, it can sometimes but also come to arbitration, which Jenny has after all 50% of the dispute value. Then I hope that I won't have anything to do with CEG, but I have saved their address

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roccoammo11
Expert

Win retained due to third party deposit

27th Oct. 2023, at 02:27 pm CEST#53
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if I'm honest one of the two experiences seems to me as quite implausible..because I do not want to attack anyone personally or what insinuate I have deliberately not written which of the two contributions I mean..if I'm wrong then sorry..with me the glass is always half empty

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Jenny1306
Rookie

Win retained due to third party deposit

27th Oct. 2023, at 11:41 pm CEST#54
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In my case, however, it was also the case that the casino hardly responded. The CEG had to ask again very often, but they have helped. I did not expect that, but I feel a bit safer now, because I play exclusively in Curacao casinos, but I try so quickly no new. That was a lesson for me. I'll stay where I am. 😂
I also just wanted to have it WRITTEN again, if anyone has problems with something like this, it makes perfect sense to get the regulator involved.
But it would have interested me beastly, in which favor would have been decided. The settlement we had closed independently, but I'm happy with the result.

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