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Casino verification: Win retained due to third party deposit

Topic created on 09th Aug. 2023 | Page: 1 of 4 | Answers: 53 | Views: 4,822
Jenny1306
Rookie

Win retained due to third party deposit

9th Aug. 2023, at 09:27 am CEST#1
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Hello all,

I have a problem:
I play at ninecasino. I deposited through my husband's account, yes, I know stupid of me.

The deposits before that were my method.
I was notified by mail that I am not allowed to do that and to be careful in the future. It was a warning. The documents were already checked and that was known. A payout was requested.
Then the big win came and all of a sudden it became a problem and the win was blocked.
Why did they let me continue playing.
After depositing with the wrong method.
What do you think, can I do something?

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upola
Legend

Win retained due to third party deposit

9th Aug. 2023, at 09:39 am CEST#2
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Honestly, not much.
How much was the big win?

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Jenny1306
Rookie

Win retained due to third party deposit

9th Aug. 2023, at 10:20 am CEST#3
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Total 9000€.

I have activated a bonus after the Deposit with free spins. The free spins were for the first first deposit (my own method)
According to the terms and conditions is first played for real money that's what it says. An employee has confirmed that I first played for the bonus. Is also a violation, who knows if I would have won with the money from the bonus.

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Jenny1306
Rookie

Win retained due to third party deposit

9th Aug. 2023, at 10:33 am CEST#4
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My case was escalated in the casino a feedback I have not yet, also my husband has contacted there.
In so many casinos this does not cause any problems.

There must be some argument I can make. I want the money back.
They can't warn me and suddenly block the money. On top of that, an employee told me that I would definitely get the money and not to worry about it. I have the history. The problem was known, then they can't let me continue playing!

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genrix
Top Member

Win retained due to third party deposit

9th Aug. 2023, at 12:32 pm CEST#5
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There is no argument for it, it is forbidden. It doesn't matter if it's a friend, the husband or the father.

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Jenny1306
Rookie

Win retained due to third party deposit

9th Aug. 2023, at 01:30 pm CEST#6
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Even though I'm assured that I'm not causing any problems with the third party Deposit?

After all, they let me continue playing and only warned.

And even violated the conditions with the bonus

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Kgerrits
Rookie

Win retained due to third party deposit

9th Aug. 2023, at 01:40 pm CEST#7
1 Like

Liked this post: Avatar von Sarkasto Sarkasto
My advice is to not play anymore on ninecasino and brunocasino 
They are frauds 
More i can not tell 
Jenny1306
Rookie

Win retained due to third party deposit

9th Aug. 2023, at 01:43 pm CEST#8
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There must be something you can do.

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Jenny1306
Rookie

Win retained due to third party deposit

9th Aug. 2023, at 01:57 pm CEST#9
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How do they even see the account number when you Deposit with Klarna or Skrill ?

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Falko
Icon

Win retained due to third party deposit

9th Aug. 2023, at 04:25 pm CEST#10
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Liked this post: Avatar von Saphira Saphira

Jenny1306 wrote on 09/08/2023 at 13:43: There must be something you can do.

Do you still have the mail where they have warned you before that they turn a blind eye if you do not do that again afterwards ? Then you could make a screenshot of this mail and submit as proof to the casino that they had allowed you to continue playing there even after a reminder. And if the casino remains stubborn, then you write a complaint at Casino Guru and show them the mail. That might be another possibility, what you could try now.

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upola
Legend

Win retained due to third party deposit

9th Aug. 2023, at 06:24 pm CEST#11
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There is certainly not that they turn a blind eye.
That was just a warning that they should not do it anymore.
But that does not mean that they pay out, probably they would have paid out a few 100 euros but at 9000 euros they pull the ripcord.

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Jenny1306
Rookie

Win retained due to third party deposit

9th Aug. 2023, at 07:34 pm CEST#12
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It says I should refrain from doing so. But then I already had 8000€

Supposedly, everything is reviewed again, because I am quite escalated. I go to them all day on the nerves, in chat by mail, everywhere!

Answers does no one.

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Donnie
Expert

Win retained due to third party deposit

9th Aug. 2023, at 07:41 pm CEST#13
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With every bookmaker or casino is in the terms and conditions that it is not allowed to make deposits with accounts that are not in your name. Of course you can Deposit but if there is a withdrawal that comes from these funds, it will be canceled. If you have received an email that they tolerate it, you have received a false message and they have fooled you. Since this is a Curaçao casino there is nothing you can do about it, because they will rely on the terms and conditions. You will have to write off the win. Also, I would completely avoid this casino in the future. With a lot of luck they might be accommodating and let you keep some of the win, but the chance is very small. Just take it as "pay a lesson"

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Jenny1306
Rookie

Win retained due to third party deposit

9th Aug. 2023, at 07:49 pm CEST#14
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What about the bonus I activated while I was playing with the third party money. The bonus was for my first Deposit (my account).

It was only the bonus and not the real money gambled away, also violates the terms and conditions,

Would it be as in the conditions, it could have been that I win with it.
I will annoy the 24/7. In the chat they have blocked me. Then I nerve the with other mail addresses.

I remain persistent without end! There I know nothing. Annoys me mega. I have had the highest profit in a game.

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T0uchTheSky
Elite

Win retained due to third party deposit

9th Aug. 2023, at 08:07 pm CEST#15
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You guest violated the T&C, chop it off, even if that's painful, Take that as a lesson learned . The longer you deal with it. the more painful it becomes, and in the end you still get nothing from the win.

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