Casino verification: Win retained due to third party deposit (Page 3)

Jenny1306 wrote on 10/08/2023 at 06:33: I was then still told regarding the escalation my husband should contact me and confirm the Deposit and present his documents and say that the process is approved by him.

I will keep you guys updated. Let's see how long it takes them for my escalation.

In the mail from the confiscation and agbs it says that I am blocked. And AGBS: in case of violation any deposit option will be blocked.

I am not blocked and can still play.

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hustlehoff wrote on 10/08/2023 at 11:33 AM:

Well that sounds good, then get all the requested documents perfectly ready and submit them, if it works out you are really lucky because normally the casino doesn't have to do anything here. Good luck to you. And what you always mention that the other thing also does not have their correctness, that are still 2 different pairs of shoes, one does not cancel the other.

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Jenny1306 wrote on 10/08/2023 at 15:31: The case is still under review.

Asked in the chat today. They are not that bright there either.

Me: asking for the processing status of my escalation.

Employee: your request has been approved. You will be credited the money.

Me: the win?

Employee: yes!

Me: amount?

100€.

They really don't understand much either. 😂
I was then also told that money was confiscated because I wanted to pay it out to the account. In the chat they had still said, although known, I must also pay out to the same account number.
It is always called differently,

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Jenny1306 wrote on 10/08/2023 at 15:53: Yes, that's true. I don't write to the support anymore. You are absolutely right.

A case has been opened with Guru. We'll see how it goes. Do the ones at Guru there really a wire to the casinos, sorry know me there zero.
If I don't get it, so be it, but you're allowed to try.
As already told, I've also managed at bizzo once to get a blocked win despite violation of the AGB's. The 5000€ I had to convert again, but was no drama.
Therefore, I am perhaps somewhat euphoric 😂
But no casino is like the other. But good players may also deserve some goodwill.

upola wrote on 10.08.2023 at 16:34: How should you help Guru if you have violated the terms and conditions, they do nothing.

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gamble1 wrote on 10/08/2023 at 17:13:

Well she wrote above it was at Guru also already treated cases where against AGB's was violated possibly take the cases with little success on

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Jenny1306 wrote on 10/08/2023 at 19:18: Now my account has been deactivated without any info. 😂

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Jenny1306 wrote on 10/08/2023 at 20:44: Yes This may look like I'm having fun, but no. I have broken the rules. I am fully aware of that, but when I ask several times and also the Risk team warns me first and I am told after the documents are checked that this is not a problem for now (already with high credit), I find it outrageous to let me continue playing. Then they should immediately confiscate the win after the Verification is done and done. Then I would not have done anything. Account statement from husband sent down and then says the financial department please do not Deposit with third parties in the future. Ok, got it. Why then days later only seize. Makes no sense!
If I ask explicitly: do I get the money, despite the wrong deposit? Yes!
Then I take it seriously and bindingly. I could have saved myself the hassle, logged into my regular casino and the matter would have been settled. That's why I asked beforehand if I could continue playing like this.

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