Mr Green: [solved] Mr.Green delays my payout. (Page 3)
Topic created on 09th Jan. 2020 | Page: 3 of 3 | Answers: 25 | Views: 9,463
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[solved] Mr.Green delays my payout.
11th Jun. 2020, at 10:56 pm CEST#21
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hannes wrote on 11.06.2020 at 16:23: Do you still notice anything?
I don't have a gambling problem or am addicted. They wrote that crap to delay the whole payout.
What a dumbass you are.
Go to Mr Green's site and look at the comments. I have not found anything positive. Completely all statements and assessments are only about the unpaid money
... but it may be that they are all addicted....
what the f**k are you talking about?
Yes, I went to the site of Mr.Green and found nothing positive, so I did the only sensible thing or the same as you and registered. After that I deposited money from my father's account.
Do you notice anything? Calm down. It is a normal process that the casino wants to protect you and your fellow human beings. There must be a reason why they wrote you the following letter:
"Therefore, we would like to ask you to tell us if your gambling habits are in line with what you can spend.
"we would like you to tell us in a little more detail how this happened.
My Tip to you: Answer these questions from the casino and good riddance
i hope I am in the right place here
If not please move to the right thread.
Regarding my current case and the apparent procrastination of Mr Green:
Have now won 2 x at Mr. Green! The first time 800 € and the 2te time 1300-1400 €
The first amount of 800 € was recently paid out to the same bank account without any problems.
Then on June 26. I won the 1300-1400 € and wanted to pay me 1000€ of it, but after that my player account was blocked "in the middle of the Vikings free play" with the request to verify me. Therefore I am not sure if I was on 1300-1400...
Thereupon I have a current Meldezettel from 26.Juni digitally amtssigniert, a current bank statement with address and name on it, new passport and bank card sent
All documents were thus not older than 14 days!
On 29.June then came the request from another employee to send a current proof of address, because my proof was "older than 6 months"...
I then sent the things again including an explanation of the registration form, because I thought maybe the employees have made a mistake and thought that the entry "registered since 2016" is the date of the registration form...
On July 03, a new employee came into play who this time wanted the following documents:
The proof of identity was not visible on all 4 corners... It was a photo of my passport slightly angled, so that the hologram just does not cover everything and reflected, all corners were visible... have nevertheless made a new photo frontally from above with the security holograms and sent...
On the address proof my name, date of issue and authority logo are missing... It was the official Meldezettel, digitally signed by the authority with timestamp and authority logo... This document one gets here in Austria from the police or the central Melderegister.
As a bonus, I also sent my current Internet bill, which is apparently more official than the one from the authorities...
The proof of address does not match the address stored in the player account, please change this in your profile... Created my Mr Green account before 2016 at my old address, same place only different street... Since my profile is blocked by the Verification, I can unfortunately not change this as requested, so I also sent the old proof of address at the same time with the request to change in my player profile.
With the request for short feedback, whether the now everything fits.
So far still nothing, not even in the spam folder.
Waiting now so for almost 2 weeks on the money, a proper feedback without that again any allegedly missing documents are required that are already there anyway etc.. (all documents frontal, all 4 corners well visible etc.)
No idea how long I should go through the harassment, since Mr. Green apparently requires documents that are not available in Austria...
Therefore, I thought I write in here, maybe you have a few tips, experiences or even a contact where you can finally settle the matter / clarify
Thanks in advance!
Have a great day and all the best!
lg
Marco
p.s.: everything was documented by me so far, e-mails, the win etc.
Short update: Thanks to the help of Caro, my account was finally activated and verified again after 2 weeks! I was able to make the withdrawal again and got the confirmation from Mr Green that the money will be in the account in the next 1-2 days. Thus, my case is settled lg Marco
[solved] Mr.Green delays my payout.
Nobody has liked this post so far
Yes, I went to the site of Mr.Green and found nothing positive, so I did the only sensible thing or the same as you and registered. After that I deposited money from my father's account.
Do you notice anything? Calm down. It is a normal process that the casino wants to protect you and your fellow human beings. There must be a reason why they wrote you the following letter:
"Therefore, we would like to ask you to tell us if your gambling habits are in line with what you can spend.
"we would like you to tell us in a little more detail how this happened.
My Tip to you: Answer these questions from the casino and good riddance
This post has been translated automatically
[solved] Mr.Green delays my payout.
Nobody has liked this post so far
i hope I am in the right place here
If not please move to the right thread.
Regarding my current case and the apparent procrastination of Mr Green:
Have now won 2 x at Mr. Green! The first time 800 € and the 2te time 1300-1400 €
The first amount of 800 € was recently paid out to the same bank account without any problems.
Then on June 26. I won the 1300-1400 € and wanted to pay me 1000€ of it, but after that my player account was blocked "in the middle of the Vikings free play" with the request to verify me. Therefore I am not sure if I was on 1300-1400...
Thereupon I have a current Meldezettel from 26.Juni digitally amtssigniert, a current bank statement with address and name on it, new passport and bank card sent
All documents were thus not older than 14 days!
On 29.June then came the request from another employee to send a current proof of address, because my proof was "older than 6 months"...
I then sent the things again including an explanation of the registration form, because I thought maybe the employees have made a mistake and thought that the entry "registered since 2016" is the date of the registration form...
On July 03, a new employee came into play who this time wanted the following documents:
The proof of identity was not visible on all 4 corners... It was a photo of my passport slightly angled, so that the hologram just does not cover everything and reflected, all corners were visible... have nevertheless made a new photo frontally from above with the security holograms and sent...
On the address proof my name, date of issue and authority logo are missing... It was the official Meldezettel, digitally signed by the authority with timestamp and authority logo... This document one gets here in Austria from the police or the central Melderegister.
As a bonus, I also sent my current Internet bill, which is apparently more official than the one from the authorities...
The proof of address does not match the address stored in the player account, please change this in your profile... Created my Mr Green account before 2016 at my old address, same place only different street... Since my profile is blocked by the Verification, I can unfortunately not change this as requested, so I also sent the old proof of address at the same time with the request to change in my player profile.
With the request for short feedback, whether the now everything fits.
So far still nothing, not even in the spam folder.
Waiting now so for almost 2 weeks on the money, a proper feedback without that again any allegedly missing documents are required that are already there anyway etc.. (all documents frontal, all 4 corners well visible etc.)
No idea how long I should go through the harassment, since Mr. Green apparently requires documents that are not available in Austria...
Therefore, I thought I write in here, maybe you have a few tips, experiences or even a contact where you can finally settle the matter / clarify
Thanks in advance!
Have a great day and all the best!
lg
Marco
p.s.: everything was documented by me so far, e-mails, the win etc.
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[solved] Mr.Green delays my payout.
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MADIV
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[solved] Mr.Green delays my payout.
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Hi Caro,
wrote you back in the Communicator
Thank you in advance!
lg
Marco
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[solved] Mr.Green delays my payout.
Liked this post:
garfield68
Short update: Thanks to the help of Caro, my account was finally activated and verified again after 2 weeks! I was able to make the withdrawal again and got the confirmation from Mr Green that the money will be in the account in the next 1-2 days. Thus, my case is settled lg Marco
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[solved] Mr.Green delays my payout.
Nobody has liked this post so far
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