BingBong refuses to pay out €200 and deletes credit balance
1st Mar. 2024, at 01:47 am CET#46
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gamble1 wrote on 01.03.2024 00:42:
So if you are talking about Platin I have to say very clearly yes they really have
I once had a bonus where it couldn't be activated which was a €100 + €100 100% with x40 and it was booked manually and as an excuse for waiting and because there were problems the second time the turnover was reduced to x10 or so so I had a balance of €200 but only had to wager 1000 for everything
In the same way, if you have a few 100 € minus during the week you can always ask for a bonus and almost never get less than 20 €
Sure, it was still better in the past, but I'd say it was better than nothing
I deposited a total of 17k in one year. Paid out about the same amount. I asked for a bonus for the first time back then. I wasn't approved. Basically I was told that I hadn't lost enough yet. Likewise the 2 times they had problems with Sofort. Once the payout took a whole 7 days. They didn't even credit me with 10 FS.
But the question is, do you really have to be at least 1-2k in the red to get a 50€ bonus with 40x wager? Pino behaved completely differently. I was also about 1-2k minus there, I honestly don't remember. I was credited with 200€ Bonuses 3 times and that without being asked. Now ask yourself which OC I preferred. Platin has very often made fun of customers with such promotions, especially those who deposited very frequently.
BingBong refuses to pay out €200 and deletes credit balance
1st Mar. 2024, at 02:18 am CET#47
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frapi07 wrote on 01.03.2024 01:47:
I had deposited a total of 17k in one year. Paid out about the same amount. I asked for the bonus for the first time. I was not approved. I was basically told that I hadn't lost enough yet. Likewise the 2 times they had problems with Sofort. Once the payout took a whole 7 days. They didn't even credit me with 10 FS.
But the question is, do you really have to be at least 1-2k in the red to get a 50€ bonus with 40x wager? Pino behaved completely differently. I was also about 1-2k minus there, I honestly don't remember. I was credited with 200€ Bonuses 3 times and that without being asked. Now ask yourself which OC I preferred. Platin has very often made fun of customers with such promotions, especially those who deposited very frequently.
Of course I understand, but funnily enough Pino did exactly the opposite with me as with you Of course Platin used to get on your nerves a lot with the many things that were announced in a big way and in the end were just a bad joke, but I think this is really different from customer to customer in every store
Everyone is worse than before and the really good stores have all closed for DE
BingBong refuses to pay out €200 and deletes credit balance
1st Mar. 2024, at 02:23 am CET#48
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All these bonus caps or banned slots or where no bonus wager applies, all garbage
A bonus should be a bonus, maximum 15x wager if at all
They make their own perfect rules, a comparison of T&Cs from 2015 and today
Would nicely illustrate what kind of development the city is undergoing
More and more profit, and if people go along with it why not
For Online Casinos the bonus is a blessing, think how many have lost their win due to T&C violations
Or a cut of their win?
And another thing
Platin is the definition of trash casino ^^
BingBong refuses to pay out €200 and deletes credit balance
1st Mar. 2024, at 04:01 am CET#49
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gamble1 wrote on 01.03.2024 at 02:18:
Sure I understand but funnily enough Pino did exactly the opposite with me as with you Sure Platin used to get on your nerves a lot with the many things that were announced big and in the end was just a bad joke but I think this is really different from customer to customer in every store
They are all worse than they used to be and the really good stores have all closed for GUTS
I have to say that I deposited a lot within a very short time They must have thought they had a big fish on the line xD It was 2022, if I remember correctly.
yes, Twin was actually great. Unfortunately made for DE
BingBong wrote on February 26th, 2024 at 7:39 pm:
We're sorry you had a bad experience with us.
We have reviewed your request and found that you have received a detailed explanation from the relevant department.
You have received the win from the social media quiz - money or free spins.
We have apologized for the inconvenience of the double credit and have provided you with 50 free spins as compensation for the mishap, which you have also used.
If you have any further questions, you are welcome to contact customer service directly
So just to clarify again. I have tried several times to explain that it was not my fault and whether it would not be fair or just if you simply deducted the overbooked €50 and left me my winnings, but this was not addressed at all... Here is the 'detailed explanation' as described above...
You received €50 in cash or free spins in the competition and these were unfortunately credited to you twice by the system. For this reason, we have deducted the winnings of 203 from your account with the double credited winnings and also canceled the payouts made. We apologize for the inconvenience caused.
But there is no mention of the fact that it was your mistake and why you don't simply deduct the excess €50 and leave me my fairly earned win!
Really a joke, and you can put the alibi 50 free spins somewhere else if you calculate how much money you have cheated me out of 😂
And then write to me privately and ask for the player ID and they would try to find a solution... Only to get a message days later saying that they had already explained to me in detail what was going on and that they couldn't do anything more 😂
BingBong refuses to pay out €200 and deletes credit balance
1st Mar. 2024, at 09:48 am CET#51
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Malle45897 wrote on 01.03.2024 07:17:
So just to clarify again. I have tried several times to explain that it was not my mistake and whether it would not be fair or just if you simply deduct the overbooked 50€ and leave me my winnings, was not answered at all.... Here is the 'detailed explanation' as described above...
You received €50 in cash or free spins in the competition and these were unfortunately credited to you twice by the system. For this reason, we have deducted the winnings of 203 from your account with the double credited winnings and also canceled the payouts made. We apologize for the inconvenience caused.
But there is no mention of the fact that it was your mistake and why you don't simply deduct the excess €50 and leave me my fairly earned win!
Really a joke, and you can put the alibi 50 free spins somewhere else if you calculate how much money you have cheated me out of 😂
And then write to me privately and ask for my player ID and they would try to find a solution... Only to get a message days later saying that they had already explained to me in detail what was going on and that they couldn't do anything more 😂
without words..take an example from the StarGames manager..he communicates more honestly in such matters..I think it's good that the user has written something about it again..if you want to clear something up here then please do it completely...
without words..take an example from the StarGames manager..this one communicates more honestly in such matters..find it good that the user has written something about it again..if you want to clear up something here then please completely...
StarGames is also a casino that makes the best out of the circumstances! Payout automatically in seconds Verification also automatically in seconds and in case of doubt always someone who can help you here and does this to 100% satisfaction
There you also get real help I'm just saying how quickly they reacted when the topic of spam was addressed with e-mails or how the contact person explains some things 100 times just to answer satisfactorily
This is customer friendly! There you earn money and the customers are not treated like the last idiots but then there are still providers there you do everything for profit maximization the one circumvents the streaming ban the other has a non-functioning Lugas limit the next advertises falsely etc...
BingBong refuses to pay out €200 and deletes credit balance
Nobody has liked this post so far
I deposited a total of 17k in one year. Paid out about the same amount. I asked for a bonus for the first time back then. I wasn't approved. Basically I was told that I hadn't lost enough yet. Likewise the 2 times they had problems with Sofort. Once the payout took a whole 7 days. They didn't even credit me with 10 FS.
But the question is, do you really have to be at least 1-2k in the red to get a 50€ bonus with 40x wager? Pino behaved completely differently. I was also about 1-2k minus there, I honestly don't remember. I was credited with 200€ Bonuses 3 times and that without being asked. Now ask yourself which OC I preferred. Platin has very often made fun of customers with such promotions, especially those who deposited very frequently.
This post has been translated automatically
BingBong refuses to pay out €200 and deletes credit balance
Nobody has liked this post so far
Of course I understand, but funnily enough Pino did exactly the opposite with me as with you Of course Platin used to get on your nerves a lot with the many things that were announced in a big way and in the end were just a bad joke, but I think this is really different from customer to customer in every store
Everyone is worse than before and the really good stores have all closed for DE
This post has been translated automatically
BingBong refuses to pay out €200 and deletes credit balance
Nobody has liked this post so far
A bonus should be a bonus, maximum 15x wager if at all
They make their own perfect rules, a comparison of T&Cs from 2015 and today
Would nicely illustrate what kind of development the city is undergoing
More and more profit, and if people go along with it why not
For Online Casinos the bonus is a blessing, think how many have lost their win due to T&C violations
Or a cut of their win?
And another thing
Platin is the definition of trash casino ^^
This post has been translated automatically
BingBong refuses to pay out €200 and deletes credit balance
Nobody has liked this post so far
I have to say that I deposited a lot within a very short time They must have thought they had a big fish on the line xD It was 2022, if I remember correctly.
yes, Twin was actually great. Unfortunately made for DE
This post has been translated automatically
BingBong refuses to pay out €200 and deletes credit balance
Liked this post:
Langhans, 
roccoammo11
So just to clarify again. I have tried several times to explain that it was not my fault and whether it would not be fair or just if you simply deducted the overbooked €50 and left me my winnings, but this was not addressed at all... Here is the 'detailed explanation' as described above...
You received €50 in cash or free spins in the competition and these were unfortunately credited to you twice by the system. For this reason, we have deducted the winnings of 203 from your account with the double credited winnings and also canceled the payouts made. We apologize for the inconvenience caused.
But there is no mention of the fact that it was your mistake and why you don't simply deduct the excess €50 and leave me my fairly earned win!
Really a joke, and you can put the alibi 50 free spins somewhere else if you calculate how much money you have cheated me out of 😂
And then write to me privately and ask for the player ID and they would try to find a solution... Only to get a message days later saying that they had already explained to me in detail what was going on and that they couldn't do anything more 😂
This post has been translated automatically
BingBong refuses to pay out €200 and deletes credit balance
Nobody has liked this post so far
without words..take an example from the StarGames manager..he communicates more honestly in such matters..I think it's good that the user has written something about it again..if you want to clear something up here then please do it completely...
This post has been translated automatically
BingBong refuses to pay out €200 and deletes credit balance
Liked this post:
garfield68, 
Saphira
StarGames is also a casino that makes the best out of the circumstances! Payout automatically in seconds Verification also automatically in seconds and in case of doubt always someone who can help you here and does this to 100% satisfaction
There you also get real help I'm just saying how quickly they reacted when the topic of spam was addressed with e-mails or how the contact person explains some things 100 times just to answer satisfactorily
This is customer friendly! There you earn money and the customers are not treated like the last idiots but then there are still providers there you do everything for profit maximization the one circumvents the streaming ban the other has a non-functioning Lugas limit the next advertises falsely etc...
This post has been translated automatically