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BingBong Casino: BingBong refuses to pay out €200 and deletes credit balance

Topic created on 22nd Dec. 2023 | Page: 1 of 4 | Answers: 51 | Views: 3,475
Malle45897
Rookie

BingBong refuses to pay out €200 and deletes credit balance

22nd Dec. 2023, at 09:24 pm CET#1
1 Like

Liked this post: Avatar von ilo030ilo ilo030ilo
I won €50 in the Facebook quiz last week. So far so good. Once the money was in my account, I started playing with it.
Things have been going really well again for a long time, so after a short time I requested a first payout of €100. I continued playing with the rest of the money. It went well too, I even got free spins on €1 for the first time in a while.
Suddenly I'm charged another €50 just like that. I didn't think anything of it at first and continued playing, things were going so well.
Then I requested a 2nd payout of €200. There was still €30 in the account.
Suddenly the money is gone and the payout was canceled on the grounds that due to a system error, the €50 from the Facebook promotion was booked again and therefore all wins are void.
I only received the first payout of €100.

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Donnie
Expert

BingBong refuses to pay out €200 and deletes credit balance

22nd Dec. 2023, at 09:44 pm CET#2
2 Likes

Liked this post: Avatar von ilo030ilo ilo030ilo, Avatar von procyon procyon
Conspiracy theorists will have fun with this story. What were the conditions of the €50 bonus, i.e. what was the maximum cashout? If you were only allowed to pay out €100 anyway, there was no point in continuing to play. On the other hand, the story reminds me of a soccer coach who simply kicked a ball onto the pitch during an opponent's attack to stop the attack. I am convinced that something like controllers/analysts keep an eye on the game behavior or the game runs of their players, at least those where you have the assumption that the player is on a run and could cost the casino a lot of money. Why, for example, do slots simply crash when they are going well? Did a casino employee book the bonus on purpose because he saw that the player was on a roll?

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BinGOLDiG
Expert

BingBong refuses to pay out €200 and deletes credit balance

22nd Dec. 2023, at 10:15 pm CET#3
0 Likes

Nobody has liked this post so far

Donnie wrote on 22.12.2023 at 21:44: Conspiracy theorists will have fun with this story. What were the conditions of the €50 bonus, i.e. what was the maximum cashout? If you were only allowed to cash out €100 anyway, there was no point in continuing to play. On the other hand, the story reminds me of a soccer coach who simply kicked a ball onto the pitch when an opponent was attacking to stop the attack. I am convinced that something like controllers/analysts keep an eye on the game behavior or the game runs of their players, at least those where you have the assumption that the player is on a run and could cost the casino a lot of money. Why, for example, do slots simply crash when they are going well? Did a casino employee book the bonus on purpose because he saw that the player was on a roll?

Donnie there are no bonus conditions!

This promotion is called €50 cash or 77 free spins at €1 each! If you take cash, the €50 can be paid out immediately and is yours! Free spins must be wagered once!

To the TE:
Have you contacted livechat about this? And told them about your situation?
In principle, they are only allowed to cancel €50 of your entire balance!
Actually, the support is also totally accommodating and helpful!

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Donnie
Expert

BingBong refuses to pay out €200 and deletes credit balance

22nd Dec. 2023, at 10:32 pm CET#4
0 Likes

Nobody has liked this post so far
So you got €50 cash, played and then paid out €100. You then continued to play with the remaining money. How much was the remaining money that you continued to play with after the payout? It sounds to me like someone threw a club between your legs while you were sprinting and then said it could happen, you were just out of luck. If that was the case, it's just the very worst. Was the bonus booked while you were playing or did you just not play and saw that there was an extra €50 balance?

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Malle45897
Rookie

BingBong refuses to pay out €200 and deletes credit balance

22nd Dec. 2023, at 10:58 pm CET#5
0 Likes

Nobody has liked this post so far

BinGOLD wrote on 22.12.2023 at 22:15:

Donnie there are no bonus conditions!

This promotion is called 50€ cash or 77 free spins at 1€ each! If you take cash, the 50€ can be paid out immediately and are yours! Free spins must be wagered once!

To the TE:
Have you contacted livechat about this? And told them about your situation?
In principle, they are only allowed to cancel €50 of your entire balance!
Actually, the support is also totally accommodating and helpful!

Exactly, since it was €50 cash there are no bonus conditions. The support only wrote that the payout and the money were deleted because it was supposedly from the 2nd €50 that was booked...

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Malle45897
Rookie

BingBong refuses to pay out €200 and deletes credit balance

22nd Dec. 2023, at 11:07 pm CET#6
0 Likes

Nobody has liked this post so far

Donnie wrote on 22.12.2023 at 22:32: So you got €50 cash, played and then paid out €100. Then continued playing with the remaining money. How much was the remaining money you continued to play with after the payout? It sounds to me like someone threw a club between your legs while you were sprinting and then said it could happen, you were just out of luck. If that was the case, it's just the very worst. Was the bonus booked while you were playing or did you just not play and saw that there was an extra €50 balance?

The €50 was booked in the middle of the game. I had requested the first payout of €100, then continued playing with €40 or so. Then at some point I was back at 130-140€, suddenly the other 50€ was posted in the middle of the game. I continued gambling until I was at 230-240€. And at this point, the support team now tells me that I won't get any money because the €50 that was booked twice was used up

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Malle45897
Rookie

BingBong refuses to pay out €200 and deletes credit balance

22nd Dec. 2023, at 11:13 pm CET#7
0 Likes

Nobody has liked this post so far
Here is the message from the support...

thank you for your message.

You received €50 in cash or free spins in the competition and unfortunately these were credited to you twice by the system. For this reason, we have deducted the winnings of 203 from your account with the double credited winnings and also canceled the payouts made. We apologize for the inconvenience caused

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T0uchTheSky
Elite

BingBong refuses to pay out €200 and deletes credit balance

22nd Dec. 2023, at 11:53 pm CET#8
2 Likes

Liked this post: Avatar von roccoammo11 roccoammo11, Avatar von Saphira Saphira
Actually, DingDong should have only deducted the 2nd overbooked 50 euros from the wins.

Maybe someone from the Gj team can help you here.

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BigAl87
Amateur

BingBong refuses to pay out €200 and deletes credit balance

23rd Dec. 2023, at 04:38 am CET#9
2 Likes

Liked this post: Avatar von Max_Bet Max_Bet, Avatar von Ralkone Ralkone
Someone gives you €50 and you get upset... 😂 Joking aside. If they make a mistake and charge you twice the €50 and that just when you're still gambling with the first €50....I fully understand your annoyance. Withdraw €50 from the final amount and that's it....and never play there again afterwards. Plem Plem Casino and Jackpotpi rats are not entirely kosher anyway.

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BinGOLDiG
Expert

BingBong refuses to pay out €200 and deletes credit balance

23rd Dec. 2023, at 04:40 am CET#10
0 Likes

Nobody has liked this post so far
Malle45897 wrote on 22.12.2023 at 23:13: Here is the message from the support...

thank you for your message.

You received money or free spins of € 50 in the competition and unfortunately these were credited to you twice by the system. For this reason, we have deducted the winnings of 203 from your account with the double credited winnings and also canceled the payouts made. We apologize for the inconvenience caused

What was the name of the supporter?

This is absolutely outrageous! Write to the support again that you have reported this case to gamblejoe and that the person who canceled all your money should better check again whether he really did everything right!
You should also request a transaction history by email where all transactions can be traced!
At the latest then someone with my experience will take care of it, because they will realize that you are not leaving it at that!

As soon as this has been cleared up you will get your money back!

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Frankey
Experienced

BingBong refuses to pay out €200 and deletes credit balance

23rd Dec. 2023, at 06:16 am CET#11
0 Likes

Nobody has liked this post so far

Donnie wrote on 22.12.2023 at 21:44: Conspiracy theorists will have fun with this story. What were the conditions of the €50 bonus, i.e. what was the maximum cashout? If you were only allowed to pay out €100 anyway, there was no point in continuing to play. On the other hand, the story reminds me of a soccer coach who simply kicked a ball onto the pitch when an opponent was attacking to stop the attack. I am convinced that something like controllers/analysts keep an eye on the game behavior or the game runs of their players, at least those where you have the assumption that the player is on a run and could cost the casino a lot of money. Why, for example, do slots simply crash when they are going well? Did a casino employee book the bonus on purpose because he saw that the player was on a roll?

I deposited €10 with PSC at Admiral Bet on Thursday. Without bonus. I am currently at 573€. Most of it came in through Eyes of Hourus. Always in more or less the same way. He plays like 60-80€ down until you land on some even number 350, 310 or something like that then gives either once or twice FS with so 90-140euro win. If there's someone there to make sure I don't have a good run, they're not doing a good job

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gamble1
Legend

BingBong refuses to pay out €200 and deletes credit balance

23rd Dec. 2023, at 06:38 am CET#12
0 Likes

Nobody has liked this post so far
I would really stick with it because they can't know whether you would have reached the amount with your cash and whether the second €50 would have played a role at all if you were already back at around €130 beforehand

Actually, a casino should handle such a case with more sensitivity and not just bluntly cancel it was not your mistake and if they do it, they should at least calculate correctly for the deduction of your 100-130 € there is no basis at all

Even if the case is now resolved for you, we are back to the point of what people do who have such a problem and do not have GJ the community and the enormous public reach behind them and that is exactly why a casino should not simply cancel it lightly because, whether you like it or not, it always seems dubious or at least incapable of solving problems

Nothing against the Provider directly, this applies to all providers, as with almost all of them the support is 100% sure of a decision and there is nothing you can do until GJ comes around the corner and then it suddenly works

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Anonym

BingBong refuses to pay out €200 and deletes credit balance

23rd Dec. 2023, at 08:42 am CET#13
0 Likes

Nobody has liked this post so far
It's really cheeky, BingBong could have left the second 50 € out of goodwill because it's not your fault, but everything and your win is a cheek.

Keep your fingers crossed.

And have a nice Christmas 🎄

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Frankey
Experienced

BingBong refuses to pay out €200 and deletes credit balance

23rd Dec. 2023, at 08:43 am CET#14
0 Likes

Nobody has liked this post so far
gamble1 wrote on 23.12.2023 at 06:38: Would really stay tuned there too because they can't know if you would have reached the amount with your cash and whether the second € 50 would have played a role at all if you were already back at around € 130 before that

Actually, a casino should handle such a case with more sensitivity and not just bluntly cancel it was not your mistake and if they do it, they should at least calculate correctly for the deduction of your 100-130 € there is no basis at all

Even if the case is now resolved for you, we are back to the point of what people do who have such a problem and do not have GJ the community and the enormous public reach behind them and that is exactly why a casino should not simply cancel it lightly because, whether you like it or not, it always seems dubious or at least incapable of solving problems

Nothing against the Provider directly, from this point of view it affects all providers because with almost all of them the support is 100% sure about a decision and you can't do anything until GJ comes around the corner then it suddenly works

People register even if the casino seems fake or dubious at first glance. Wild Pharao Casino, for example, had a €10 or €20 no Deposit offer. Have a look at the thread on the Guru forum. Or still active with the NSFW fake slots. Marvel Casino is one of them. Why are they still online? Because people keep putting n in, no matter what the reviews and forums say. Why should the casinos worry about their reputation. Nobody cares. Except for a few people on GJ. And they're not even on Reddit.😉

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gamble1
Legend

BingBong refuses to pay out €200 and deletes credit balance

23rd Dec. 2023, at 09:56 am CET#15
0 Likes

Nobody has liked this post so far
Frankey wrote on 23.12.2023 at 08:43:
People register even if the casino seems fake or dubious at first glance. Wild Pharao Casino, for example, had a €10 or €20 no Deposit offer. Have a look at the thread on the Guru forum. Or still active with the NSFW fake slots. Marvel Casino is one of them. Why are they still online? Because people keep putting n in, no matter what the reviews and forums say. Why should the casinos worry about their reputation. Nobody cares. Except for a few people on GJ. And they're not even on Reddit.😉

This refers to 100% dubious casinos, but not casinos with an MGA or even worse a DE license, which already have little turnover and pay a lot of money for the license - apart from that, GJ is not exactly small

Didn't mean to make the providers out to be dubious incompetent is more appropriate in this context for a DE casino it is almost impossible to be really dubious haha

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