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Deposit and withdrawal methods: Giropay depositor failed - money debited

Topic created on 17th Apr. 2024 | Page: 1 of 1 | Answers: 13 | Views: 698
Mark190412
Visitor
Hello everyone,
Yesterday I tried to Deposit a higher amount via Giropay from my Commerzbank account. Unfortunately, I got the message "failed", but the money was still debited. Now I have just phoned Giropay to say that unfortunately this is always difficult with Commerzbank and that the money SHOULD be transferred back to my bank account in 2-3 WEEKS. It can't be right to withhold my money for so long. Have any of you had any experience of this? I'm really p**sed off, Commerzbank didn't know what was going on when I called, they didn't even seem to have a clue what Giropay is. Simply unbelievable...

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frapi07
Expert
I had a similar case.

Wanted to Deposit by bank, but couldn't. At the end it always said that it had failed. Money was debited. It was with Skrill by EPS at the time. Was a total of 2500€

I phoned Skrill and they said they could open a case after 72 hours. So I waited that long and then it went quickly. The money was refunded to me the same day. So a week can be quite a long time.

If you're lucky, you'll get your money back in less than 2-3 weeks.

I've also read here that it can take longer. I don't know if it's legal, but every Provider is different. 2-3 weeks is not that long for a refund.

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Mark190412
Visitor
I had the same experience with Skrill, it always went very quickly. It's probably not because of Giropay, but because of this disastrous Commerzbank. They really are an imposition.

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Hidaruma
Top Member
Better not. You'll only get into trouble anyway if you Deposit directly from the bank into the casino.

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Mark190412
Visitor
In fact, I wanted to quit the whole gambling thing anyway...I'm now just waiting for a 250 euro payout and my failed depositor, then hopefully that will be it. Hopefully the bank won't make any trouble with a sum like that, right? It's a new account that I have with Commerzbank.

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frapi07
Expert

Mark190412 wrote on 17.04.2024 at 11:22 am: I had the same experience with Skrill, it was always very fast. It's probably not because of Giropay, but because of this catastrophic Commerzbank. They really are an imposition.

Unfortunately, I can't tell you why. In my case, the money was in Skrill because I didn't have the money in OC or in my account. So it must have been there. That's also why I think the money somehow got stuck in giropay.

Mark190412 wrote on 18.04.2024 at 06:31: I actually wanted to quit the whole gambling thing anyway...I'm now just waiting for a 250 euro withdrawal and my failed depositor, then hopefully that's it. Hopefully the bank won't make any trouble with a sum like that, right? It's a new account that I have with Commerzbank.

Nobody here will be able to tell you exactly how your bank will react. Every bank is different. I've often read here that savings banks have canceled accounts. Nothing has happened to me yet. Just don't mention it or simply don't wake sleeping dogs and if something happens, don't blame yourself. There are plenty of banks where you can open an account.

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Mark190412
Visitor
Today I called Giropay again...and told them to just wait a few more days. It's absolutely absurd to me that a three-digit amount is floating around somewhere for several days and supposedly 2-3 weeks.

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gamble1
Legend
I am also affected now but from Sparkasse to Jeton

charged 70 € for a purchase Jeton has even seen the payment according to support and then canceled it

Now I'm supposed to contact them again in 20 minutes, according to them it should go back to my account in 1 hour

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gamble1
Legend

gamble1 wrote on 19.04.2024 at 00:28: Am also affected now but from Sparkasse to Jeton

70 € charged for a purchase Jeton has already seen the payment even according to support and then canceled

Now I should contact them again in 20 minutes should go back to the account in 1 hour according to them

For all those who may be affected in the future


The repayment has now been returned to the bank account, but not as a repayment but as a normal foreign transfer from a "checkout ltd" with the nice note "Please note reporting obligation"

I am a bit angry because such a transaction of course smells really hard like a casino and you don't want to have something like that in your account! The fact of getting something like this from Jeton as an e-wallet operator doesn't make it any better, rather worse -.-

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Malganes
Top Member
I only ever read "Volksbank" or "Sparkasse". Why don't you learn from this that it could cause stress? Why don't you just use a separate account just for gambling? As has already been mentioned here several times, I would recommend either N26 or, even better, Revolut. These current accounts are even free in the standard version, i.e. zero account management fees and minimum deposit.

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hustlehoff
Expert

Malganes wrote on 25.04.2024 at 23:10: I only ever read Volksbank or Sparkasse. Why don't you learn from this that it could cause stress? Why don't you just use a separate account just for gambling? As has already been mentioned here several times, I would recommend either N26 or, even better, Revolut. These current accounts are even free in the standard version, i.e. zero account management fees and minimum deposit.

Giropay is only offered by legal providers anyway, so there can't be any problems

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gamble1
Legend

hustlehoff wrote on April 26th, 2024 at 2:33 pm:

Giropay only offers legal providers anyway, so there can't be any problems

No, I mean Platin has that in it too

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hustlehoff
Expert

gamble1 wrote on 26.04.2024 at 15:56:

Nah I mean Platin has that in it too

Okay if that's really the case then not for long because the GGL Giropay will put as much pressure as with Paysafecard Skrill etc to refrain from payments to Platin and they will stop it at the first request under guarantee. It's super strange that it seems to be possible to Deposit there.

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Toastbrot
Experienced
Small note 😁

The online payment service Provider Paydirekt or Giropay is owned by the German savings banks, the cooperative banks, Deutsche Bank and Commerzbank .

Would generally doubt that it is wise to do anything at all with it in banned casinos 👀

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