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Online Casinos in general: Rizk technical problems

Topic created on 13th Sep. 2018 | Page: 1 of 3 | Answers: 28 | Views: 7,525
Ozznog
Rookie

Rizk technical problems

13th Sep. 2018, at 09:08 am CEST#1
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Hi guys, who also had problems tonight at Rizk. I could not play with real money . Came constantly interruptions and lags, also lost my 10 freespins because of it. The problem persists, according to Rizk and they can not say how much longer.

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Ozznog
Rookie

Rizk technical problems

13th Sep. 2018, at 11:00 am CEST#2
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Am I the only one who played at rizk tonight?

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Anonym

Rizk technical problems

13th Sep. 2018, at 11:41 am CEST#3
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Liked this post: Avatar von Ozznog Ozznog
Ozznog wrote on 09/13/2018 at 11:00: Am I the only one who played at rizk tonight?

Certainly not, but there are problems every now and then. Just be patient, I'm sure they'll have the issue resolved soon.

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Ozznog
Rookie

Rizk technical problems

13th Sep. 2018, at 11:50 am CEST#4
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All right, thanks for the answer. I'm still very new to the casino area.

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P****8

Rizk technical problems

13th Sep. 2018, at 01:09 pm CEST#5
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I had too. Did you get a refund?
My deposits I've put there totally in the sand.
Gibts apparently also not back, since it was counted according to chat nevertheless rounds.
(In the chat before it was still said the deposits will be refunded within the next 24 hours)
Absolute nonsense constantly came the message "There is a technical problem occurred, your credit was not debited"
But my credit was debited although when trying to turn directly again the same picture + error messages came

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K****t

Rizk technical problems

13th Sep. 2018, at 01:53 pm CEST#6
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Princ3ssa1988 wrote on 09/13/2018 at 13:09: Had the same. Did you get any refund ?
My deposits I have there totally in the sand.
Gibts apparently also not back, because it was counted game rounds according to chat anyway.
(In the chat before it was still said the deposits will be refunded within the next 24 hours)
Absolute bullshit constantly came the message "There is a technical problem occurred, your credit was not debited"
But my credit was debited although when trying to turn directly again the same picture + error messages came


Do you have screenshots of this?
Look in your game history, there you should see what you have bet per spin and when.
If the message says that nothing was deducted, but it was still deducted from your balance, it must be replaced.

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Ozznog
Rookie

Rizk technical problems

13th Sep. 2018, at 02:25 pm CEST#7
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I lost my freespins that I received through this October special. Have opened the, then error message and no spin transacted. In chat yesterday one said I get them back. Today, one said, I get none. But later, when everything is working again, I should report via chat.

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Christoph
Experienced

Rizk technical problems

13th Sep. 2018, at 03:03 pm CEST#8
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I had the same difficulties yesterday at RIZK. Had deposited something and when I had played down at just under 10€, I was also displayed several times an error message. I noticed that according to the message, no bets were made, yet on the left side of the page the money was deducted. But when I looked in my account, the money from the incorrect bets was back on the account - altogether strange and somewhat annoying.


Matthias has contacted RIZK in the meantime. The problems have existed since yesterday evening. They apologize for it. It is 100% technical problems originating from RIZK. Their technicians have been working on it for several hours. According to RIZK, almost all problems should be fixed again, so normality should return there in the next few hours.

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P****8

Rizk technical problems

13th Sep. 2018, at 03:18 pm CEST#9
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Christoph wrote on 13/09/2018 at 15:03: I had the same difficulties yesterday at RIZK. Had deposited something and when I played down at just under 10€, I was also shown an error message several times. I noticed that according to the message, no bets were made, yet on the left side of the page the money was deducted. But when I looked in my account, the money from the erroneous bets was back in the account - altogether strange and somewhat

Did you have the money back immediately or did it take ?

That it is a technical problem I was also told, but Rizk still does not want to refund anything
With me it was a Deposit over 90€ it really annoys me extremely....

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Christoph
Experienced

Rizk technical problems

13th Sep. 2018, at 03:26 pm CEST#10
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Well the money for the incorrect spins was back on it - I had only 3 times still tried to spin. Then I logged off and on again and had the 10€ from before the faulty spins on it again. The money I gambled before the actual technical problem is gone. Did you have any technical problems right away?

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