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HerrNoob, on 17th May. 2024 at 01:38 pm CEST
Rizk technical problems
Nobody has liked this post so far
there is a fundamental problem!
of course, this first falls under fraud, because you have to assume that
something like that does not happen. there must be safeguards that take effect in this case
and if i pay for something, and i don't get anything in return,
it is first of all fraud. especially when the casino gets in the way and claims..,
everything was in order. either the casino is lying, or there is a somewhat larger technical problem
technical problem. in that case you have to question if the casino could intervene
could intervene more than the player would like!
conversely, the casinos have completely secured themselves. or did you suddenly have
10 euros more after the game was cancelled? only works if the game is counted
is counted, and you would have won 10 euros in this game.
99.99% of the time, if at all, it is always at the expense of the customer.
but never the other way around. isn't that strange?
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Rizk technical problems
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And that's exactly what casinos rely on, players who don't feel like dealing with something like this for a long time and give up their money.
Rizk KNOWS it's a technical error, it KNOWS your bets are eaten and gone into nirvana.
If you don't make the wave and follow through, it will fall back on other players in the future who are continually ripped off and cheated.
I just don't get it.
They cheat you and you don't feel like it?...
Send it to the MGA and Askgamblers. And best of all Casinomeister and ThePogg.
You can check your game history and surely one of you has a screenshot of one of the errors? Even if not, you have confirmation from support that there is a technical error.
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Rizk technical problems
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Rizk technical problems
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I am also somewhat reassured that bets can probably not simply disappear
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Rizk technical problems
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Don't put up with such behavior. They are poor willies who think they have some kind of power over the customers.
Such people don't deserve such jobs, they should be stocking shelves somewhere, so they can leave other people alone and not make stupid comments.
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Rizk technical problems
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No one deserves this job...I wish no one...
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Rizk technical problems
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It was meant only those who behave so rude and brazen.
What the job of chat support is like, I don't know, but those employees who treat customers from above, accuse them of cheating and lying, let them flounder, get cheeky, take the p**s, should not be doing this job.
I also don't understand the casinos that not only let such people work there, but probably train them to such behavior (see sunmaker, where no complaint is of any use).
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Rizk technical problems
Liked this post: K****t
And complain to whom?
I wanted to do that once at Videoslots, then asked the lady from support where I should write the complaint.
She gave me an email address and I asked where the complaint should go.
She said, to the support.
Then I asked her: So if I now write a complaint about them then it can be that the complaint comes directly to them.
She then said: Yes, very likely.
So you complain about someone and the mail comes directly to the support employee you are complaining about.
This is what you call good customer support where you feel taken care of and understood.
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Rizk technical problems
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I have also been told by support that the supervisors are always presented with the emails or they receive them automatically. Whether this is true or not remains to be seen.
One can also often judge the support staff at the end of the chat, including comments.
And also try to talk to a supervisor in the chat, at some casinos this is possible.
But it is always a good idea to make something like this public, preferably where many read and also the managers read along. If the casinos care about having satisfied customers, they should take some of it. Especially when it's about money and not solely about sensitivities (although those are important too, no question).
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