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Online Casinos in general: Rizk technical problems (Page 2)

Topic created on 13th Sep. 2018 | Page: 2 of 3 | Answers: 28 | Views: 7,568
P****8

Rizk technical problems

13th Sep. 2018, at 03:38 pm CEST#11
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Yes, but I was so stupid and thought that's because of my Internet connection.
I would not have thought in life that it is the casino

At the beginning, the spins but still counted, because I had just desöffteren
"Session Timeout" just happens.
But later went nothing more there came with the "bet was not deducted" (While the game was open, the credit was really not deducted)
but when I left the game everything was gone.
I also turned directly to the chat because I just saw that my powerbar was constantly at 100%, but the level did not increase.

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Duebel777

Rizk technical problems

13th Sep. 2018, at 05:45 pm CEST#12
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Hello first, I have never written anything in the forum but must do it now but times.

I also had problems yesterday at RIZK, as already described it came to the slots again and again to error messages. When I had only 8€ I had no more desire to the constant error messages and went to the Live Casino, in the hope that would work

On Dream Catcher I bet 5€ on the 1 and 3€ on the 2. When the time for betting was over I got the message "bets declined" and the balance was posted back. In this round the two would have come, so theoretically I would have won. After that I logged out and logged back in and lo and behold, the 8€ were suddenly gone. According to Gaming History for a bet on Dream Catcher. This was but first rejected and secondly, even if it had been accepted, would have been a win

I have then contacted the Live Chat told me there are currently problems on the site and I should look again later whether the credit is back. Today the credit is still gone, so I contacted the live chat again. The super nice employee just sent me a photo of my gaming history with the words "Tough luck my dear, you placed a bet and lost, the system works fine. Period."
Apart from the behavior of the support employee, I find it all quite questionable. I don't really care about the 8€, if I would have bet them on the slots they would have been gone, but that bets just disappear can't be

After a lengthy discussion, the support staff told me that they would send me the history of the game round within 72 hours by mail, but I can not imagine that this changes anything



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Anonym

Rizk technical problems

13th Sep. 2018, at 06:03 pm CEST#13
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Duebel777 wrote on 13.09.2018 at 17:45: Hello first, I have never written anything in the forum but must do it now but times.

I also had problems yesterday at RIZK, as already described it came to the slots again and again to error messages. When I had only 8€ I had no more desire to the constant error messages and went to the Live Casino, in the hope that would work

On Dream Catcher I bet 5€ on the 1 and 3€ on the 2. When the time for betting was over I got the message "bets declined" and the balance was posted back. In this round the two would have come, so theoretically I would have won. After that I logged out and logged back in and lo and behold, the 8€ were suddenly gone. According to Gaming History for a bet on Dream Catcher. This was but first rejected and secondly, even if it had been accepted, would have been a win

I have then contacted the Live Chat told me there are currently problems on the site and I should look again later whether the credit is back. Today the credit is still gone, so I contacted the live chat again. The super nice employee just sent me a photo of my gaming history with the words "Tough luck my dear, you placed a bet and lost, the system works fine. Period."
Apart from the behavior of the support employee, I find it all quite questionable. I don't really care about the 8€, if I would have bet them on the slots they would have been gone, but that bets just disappear can't be

After a lengthy discussion, the support staff told me that they would send me the history of the game round within 72 hours by mail, but I can not imagine that this changes anything




Yes, this is the well-known procedure of dubious casinos.

They keep telling you in the chat, don't worry, we'll solve the problem, everything will be cleared up. They put you off for days only for you to get something completely implausible as an answer.
At that time I had problems with a casino. I sent them 10 video proofs, explained the problem day by day, something that was completely logical. No one from the 4 different support staff had or wanted to get it. They kept promising to forward it to management and the game manufacturer. After weeks they claimed that everything was fine. Only the third time when I threatened the game manufacturer with the Mga and other regulatory authorities and to make it public in all forums sent me the game manufacturer confirmation that I am in the right.
The casino was then quite perplexed and oh shock I was actually right.
The facts of the matter but would have a toddler understood and the error was so obvious, more is almost no more.

It is simply an indictment that in most casinos seemingly no competent people sit who have at least a basic understanding of slots, bank games or technology.

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s****e

Rizk technical problems

13th Sep. 2018, at 06:12 pm CEST#14
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Above all, the next problem is revealed here. Everything is supposed to run
the game manufacturers, i.e. the slots. However, these are presumably
never informed about game crashes, etc., but the casino decides in the
Principle itself, without informing the manufacturer! Of course in his favor.
So who can check if they actually contacted the manufacturer, and not simply
and not simply claim anything????
Therefore eh already longer my assumption that they are all in cahoots.


If everything is fine with them, but not with the game manufacturer, how can that be?
Also, the casino should only get the information that also has the game manufacturer
has. Otherwise it would be a kind of fraud!

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K****t

Rizk technical problems

13th Sep. 2018, at 06:34 pm CEST#15
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In such cases, it doesn't even have to be incompetence on the part of the support staff, but simply intent.
If you claim to have bet and lost despite numerous reports from players at the same time and the knowledge that there are technical errors, you are acting with full intention and for the purpose of rip-off.
If I were you, I would report this to the MGA and Askgamblers. What do you mean, 8 Euro would not matter?
With the 8 euros you could win thousands.
The casino would not even give up 10 cents in the opposite case. On the contrary, they obviously even try to keep the money lost due to technical errors.

I am currently in a clinch with Wetten.com because of a similar story. Since 2 weeks I am waiting for an answer from the technical department.
But I will explain that in an extra thread.

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Ozznog
Rookie

Rizk technical problems

13th Sep. 2018, at 06:50 pm CEST#16
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I got my 10 freespins back, but they were just freespins, so they don't act like that. But it's really annoying. Rizk should give all who played at that time, times a bonus or something.

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Anonym

Rizk technical problems

13th Sep. 2018, at 07:13 pm CEST#17
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I have problems with the Rizk app. Bonanza or hot chilli always crash the app other games run without problems

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P****8

Rizk technical problems

13th Sep. 2018, at 10:06 pm CEST#18
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It's just so witless, according to my game history everything would have been correct.
The whole casino including Live Casino crashed, no game worked, but the history is supposed to be correct?
Numerous players complain about missing money but the histories are correct?
Unbelievable....

The only thing that was correct and worked without problems was the deposits despite known technical problems.
A joke that their players seriously still let Deposit and it Rizk just times on the ass goes past that all their money in the sand have set.

This was my regular casino for the longest time, from now on I only play at Videoslots!!!

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K****t

Rizk technical problems

13th Sep. 2018, at 10:35 pm CEST#19
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Princ3ssa1988 wrote on 09/13/2018 at 22:06: It's just so witless, according to my game history everything would have gone correctly.
The whole casino including Live Casino crashed, no game worked, but the history is supposed to be correct ?
Numerous players complain about disappearing money but the histories are correct?
Unbelievable....

The only thing that was correct and worked without problems was the deposits despite known technical problems.
A joke that their players seriously still let Deposit and it Rizk just times on the ass goes past that all have put their money in the sand.

This was my regular casino for the longest time, from now on I only play at Videoslots!!!

Write a complaint to Askgamblers. And best also to the MGA.
This is an absolute cheek, if not fraud.

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Duebel777

Rizk technical problems

13th Sep. 2018, at 10:53 pm CEST#20
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I have also thought about filing a complaint but honestly it is not worth the effort to me, in the best case I just get my 8 € back but 90% just nothing happens because of course I have no evidence

I assume Rizk also no intention, I just think they had problems with their servers, the stakes were debited and sent to Evolution Gaming, so the operator of the Live Casino, but could not be assigned there (In the slots came before often the message "Identification of the player account not possible" etc.). Therefore, the bets were rejected but could not be refunded due to the missing identification. The fact that the support is not interested is of course an absolute impudence and for me a reason never again to Deposit at Rizk. I wonder now only where the money has landed, whether Evolution Gaming or Rizk have put it in their pockets...

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