Exactly that. Remind me to never play in this dump, please. What a crock of shit!
The moment I fulfill the bonus conditions, the bonus becomes REAL MONEY. That means: it is just like money I deposited myself. Basta, off, end.
Yes, that's how it is and I would not recommend it to anyone after such an action. I have already often achieved wins with no DepositBonuses, converted them and paid out without any problems.
With regular customers casinos like to make exceptions depending on the mood thereby quite different points are taken into account and is not always related to -100k but sometimes zb also on little - but much activity etc..
Please do not get me wrong I think it's stupid if your money is not paid out but you will unfortunately just because of this interpretation and the "it says somewhere" (whether understandable or with leeway I do not judge now) have little chance so it is seen as no fraud but just not customer-friendly
And I can really only advise you go currently if somewhere a maximum payout amount of a bonus is always from such a rule and rather make an additional payout then you're on the safe side
In this sense, I am a regular player, Platin status, which is the highest level you can get there.
I have now after long discussion with the chat support get the recommendation to write the VIP support.
I wrote them an email, let's see what comes out of it.
If nothing happens there, will be the last time to have played there.
With regular customers casinos like to make exceptions depending on the mood thereby quite different points are taken into account and is not always related to -100k but sometimes zb also on little - but much activity etc..
Please do not get me wrong I think it's stupid if your money is not paid out but you will unfortunately just because of this interpretation and the "it says somewhere" (whether understandable or with leeway I do not judge now) have little chance so it is seen as no fraud but just not customer-friendly
And I can really only advise you go currently if somewhere a maximum payout amount of a bonus is always from such a rule and rather make an additional payout then you are on the safe side
Yes, it is fraud. Is also nowhere exactly described, but quite deliberately very misleadingly described.
Real money, with which one may not win however more.
First they deduct hundreds of euros from you because you have successfully converted the money and then they leave you the real money. And if you then win even more with the real money (real money), then they take the surplus away from you again, although you have long been playing with YOUR real money.
This is not only a scam and customer deception, but fraud.
Why you and many others see it differently and dismiss it with "that's just the way it is" is solely due to the habituation effect. People have simply become accustomed to being cheated and therefore do not perceive obvious fraud as such.
What exactly is supposed to be ambiguous about real money? Either it's real money, or it's bonus money. There's nothing in between, unless you're a criminal bunch like Platin Casino, in which case you like to fool customers with something like this.
Also, don't forget that about 99% of players are not as deep in the matter as we are. How should they know that, unless Platin clearly communicates that, which they don't do, but on the contrary, lure the player extra into the trap.
Falcon wrote on 05/23/2023 at 6:23 pm:
Yes it is, it is fraud. Is also nowhere exactly described, but quite deliberately very misleadingly called.
Real money, but with which you are no longer allowed to win.
First they deduct hundreds of euros from you because you have successfully converted the money and then they leave you the real money. And if you then win even more with the real money (real money), then they take the surplus away from you again, although you have long been playing with YOUR real money.
This is not only a scam and customer deception, but fraud.
Why you and many others see it differently and dismiss it with "that's just the way it is" is solely due to the habituation effect. People have simply become accustomed to being cheated and therefore do not perceive obvious fraud as such.
What exactly is supposed to be ambiguous about real money? Either it's real money, or it's bonus money. There's nothing in between, unless you're a criminal bunch like Platin Casino, in which case you like to fool customers with something like this.
Also, don't forget that about 99% of players aren't as deep in the matter as we are. How should they know that, unless Platin clearly communicates that, which they don't do, but on the contrary, lure the player extra into the trap.
If you ask me, she is entitled to all the money.
Anything else funny you want to know? After the conversion you do pay taxes So who is so stupid and keeps playing even though a) you can't win more than the 500€ and b) you also pay the tax. The whole rule was always bullshit with sauce, even when we had the Curacao case back then.
MichellM2000 wrote on 05/23/2023 at 17:42:
In that sense, I am yes regulars, Platin status, that's the highest level you can get there.
I have now after long discussion with the chat support get the recommendation to write the VIP support.
I wrote them an email, let's see what comes out of it.
If nothing happens there, will be the last time to have played there.
I wish you good luck, but I wouldn't get my hopes up. They are stubborn and will fob you off with maybe 10 FS on 10 cents and 100€ max. cashout and 85x wager. Here players were already ice cold with a "Ok" farewell, after they have canceled their account. Normally they ask you what the reason was, etc. and if you're lucky, you still get bonus credit in addition. But they don't need to do that anymore.
Falcon wrote on 05/23/2023 at 6:23 pm:
Yes it is, it is fraud. Is also nowhere exactly described, but quite deliberately very misleadingly called.
Real money, but with which you are no longer allowed to win.
First they deduct hundreds of euros from you because you have successfully converted the money and then they leave you the real money. And if you then win even more with the real money (real money), then they take the surplus away from you again, although you have long been playing with YOUR real money.
This is not only a scam and customer deception, but fraud.
Why you and many others see it differently and dismiss it with "that's just the way it is" is solely due to the habituation effect. People have simply become accustomed to being cheated and therefore do not perceive obvious fraud as such.
What exactly is supposed to be ambiguous about real money? Either it's real money, or it's bonus money. There's nothing in between, unless you're a criminal bunch like Platin Casino, in which case you like to fool customers with something like this.
Also, don't forget that about 99% of players aren't as deep in the matter as we are. How should they know that, unless Platin clearly communicates that, which they don't do, but on the contrary, lure the player extra into the trap.
If you ask me, she is entitled to all the money.
Where is the difference ? Clearly in this little sentence
"Then you can convert to real money and pay out exactly as much as it is stated in the conditions"
This little "and pay out" makes the real money the time Bonus money with Max Cashout was one because a conversion is not yet a payout
Where is the difference ? Clearly in this little sentence
"Then you can convert to real money and pay out exactly as much as it is stated in the conditions"
That little "and cash out" turns the real money that was once Bonus money with max cashout into one because a conversion is not yet a cashout
Yes I understand that. Specified in the conditions: 500€. 839€ converted to 500€ Max Cashout, see https://ibb.co/NVrWJpR. "Can" payout. Can->could payout, but not must payout. It should read "And must you pay out" then it would be understandable.
But with can it is up to everyone what he does with it.
I don't think much needs to be said here. Clearly a deliberate misleading of the customer from the casino. And who really says here that you should read the fine print beforehand, which makes itself in my opinion affig.
If it says real money, you do not need to lose yourself in any details. Real money is real money.
Xavi22 wrote on 23.05.2023 at 21:08: I think here you do not need to say much. Clearly a deliberate misleading of the customer from the casino. And who really says here that you should read the fine print beforehand, which makes itself in my opinion affig.
If it says real money, you do not need to lose yourself in any details. Real money is real money.
We had the same argument with Curacao. Nevertheless, Platin has explicitly said that you have to cash out immediately after the conversion and that no goodwill will be shown in case of further violations. The resonance case was about Cashback and the TE is about a bonus, but the actual problem was the same as here: won after the conversion and the win is then canceled.
and once again: after the 5,000€ case, other cases were described here that were very similar and unfortunately did not end well. Therefore, I have no hope that they will admit their mistake.
No question, the term is misleading, but the hope that the Curacao case after the once again show themselves accommodating is very low in my opinion. You can send them anything you feel is inadmissible, misleading and invalid, they won't care because Platin's attitude towards its (regular) customers has been very bad for quite some time. Anyone who fobs off regular players (who generate a lot of revenue) with 10-20 free spins on 10-20 cents is sh*tting on customer service. and customer loyalty.
frapi07 wrote on 23.05.2023 at 21:26:
We had the same argument with Curacao. Nevertheless, Platin explicitly said afterwards that you have to cash out immediately after the conversion and no goodwill is shown for further violations. The resonance case was about Cashback and the TE is about a bonus, but the actual problem was the same as here: won after the conversion and the win is canceled afterwards.
and once again: after the 5,000€ case, other cases were described here that were very similar and unfortunately did not end well. Therefore, I have no hope that they will admit their mistake.
No question, the term is misleading, but the hope that the Curacao case after the once again show themselves accommodating is very low in my opinion. You can send them anything you feel is inadmissible, misleading and invalid, they won't care because Platin's attitude towards its (regular) customers has been very bad for quite some time. Anyone who fobs off regular players (who generate a lot of revenue) with 10-20 free spins on 10-20 cents is sh*tting on customer service. and customer loyalty.
frapi07 wrote on 23.05.2023 at 21:26:
We had the same argument with Curacao. Nevertheless, Platin explicitly said afterwards that you have to cash out immediately after conversion and no goodwill will be shown for further violations.
And that is exactly what confirms my statement. Or what have they done so far so that this can no longer happen to any player? Nothing!
Is this actually about the German license, so is Platin Casino legal in Germany? If so, I would contact the German authorities directly.
You can forget about it in Malta. A deeply corrupt country that should be kicked out of the EU if you ask me.
And that's exactly what confirms what I said. Or what have they done so far so that this can't happen to any player anymore? Nothing!
Is this actually about the German license, so is Platin Casino legal in Germany? If so, I would contact the German authorities directly.
You can forget about it in Malta. A deeply corrupt country that should be kicked out of the EU if you ask me.
I also said it from the beginning that I myself think it's bad that they haven't done anything about it for almost 2 years (same with Cashback by the way, which has always been miscalculated for 2 years). There is nothing we can do about it except not play there anymore.
No, they do not have a German license (.com). The MGA is still responsible here.
frapi07 wrote on 23.05.2023 at 21:26:
We had the same argument with Curacao. Nevertheless, Platin explicitly said afterwards that you have to cash out immediately after the conversion and no goodwill is shown for further violations. The resonance case was about Cashback and the TE is about a bonus, but the actual problem was the same as here: won after the conversion and the win is canceled afterwards.
and once again: after the 5,000€ case, other cases were described here that were very similar and unfortunately did not end well. Therefore, I have no hope that they will admit their mistake.
No question, the term is misleading, but the hope that the Curacao case after the once again show themselves accommodating is very low in my opinion. You can send them anything you feel is inadmissible, misleading and invalid, they won't care because Platin's attitude towards its (regular) customers has been very bad for quite some time. Anyone who fobs off regular players (who generate a lot of revenue) with 10-20 free spins on 10-20 cents is sh*tting on customer service. and customer loyalty.
I understand, but unfortunately I only came across gamblejoe after the incident and registered here.
The bonus condition is: Example: You get a free bonus of 10 €. From this amount you earn, after fulfilling the bonus conditions, a win of 2350 € (e.g. after you have wagered the amount x times according to the conditions). Then you can convert and withdraw exactly as much real money as specified in the conditions. Of course, you can find this maximum conversion amount in your account.
The remaining amount , which exceeds the maximum withdrawal amount, will be cancelled in this case.
In my case 338€, which was cancelled.
Nowhere is it said that you have to Deposit and withdraw 500 to continue playing. This is neither misleading nor anything, but simply an invented clause or excuse in the event of a win by the player.
I would have but if I had 500 out and back in yes theoretically still won... or not?
MichellM2000 wrote on 05/24/2023 at 00:04 PM:
Understand, but I unfortunately only came across gamblejoe after the incident and registered here.
The bonus condition is: Example: You get a free bonus of 10 €. From this amount you earn, after fulfilling the bonus conditions, a win of 2350 € (e.g. after you have wagered the amount x times according to the conditions). Then you can convert and withdraw exactly as much real money as specified in the conditions. You can find this maximum conversion amount in your account, of course.
The remaining amount , which exceeds the maximum withdrawal amount, will be cancelled in this case.
In my case 338€, which was cancelled.
Nowhere is it said that you have to Deposit and withdraw 500 to continue playing. This is neither misleading nor anything, but simply an invented clause or excuse in the event of a win by the player.
I would have but if I had 500 out and back in yes theoretically still won... or not?
Yes I know. That is exactly what is also to be criticized. Only people who were registered and active here in GJ at the time noticed this one case. You can do the least for it. I also think that Platin is acting with intent here - because almost 2 years have passed and nothing has changed. It happens again and again such cases, whether it is now with the cash back or bonus does not matter. They have the addition with the Cashback somewhere reingepackt, but that still helps little to nothing. Most know nothing about this rule (you have to pay out the balance after the conversion) and as I already stressed several times the term "REAL MONEY" is misleading, because you mean that you can continue to play with it, also because in addition the taxes per spin are deducted with. So it has for most the impression that this is a normal credit. Unfortunately, this is not the case.
I have also always emphasized that only the term "REAL MONEY" is misleading. The rule (after conversion you have to pay out) I think is nonsense and my assumptions coincide with those of Falke. This is only done because the slots with bonus credits probably run better than with a real credit. That would have answered your last question. Probably not, but I am not a psychic who can answer this question 100%. However, I can tell you from my gaming experience that the probability of winning something would have decreased significantly.
Let me tell you the case of 1.5 years. Player X has received cashback, takes a chance and converts his cash-back (I think it was 100€ or so) and loses a little (like you) in bonus credits. With these 100€ "REAL MONEY" he earned 5000€. Platin initially canceled this and only because here many were horrified and Caro still had all the cards to play on the subject, Platin decided to pay out the win anyway. However, it was said that it was a one-time story and further exceptions would not be made. Even if evopower was lucky, it has nothing to do with your case. I suspect it is because of the amount. With 700€ they still allowed it, but gave a final warning and with you they don't do it because of the amount, because the difference is very high (I think 2.300€). Since this case I have seen some players who fell into the same trap as you - unfortunately none of them got right. Platin always points out from this one case on that cases like this are handled with a cancellation of the win. That settles the matter for Platin.
MichellM2000 wrote on 23.05.2023 at 21:01:
Yes I understand that. Specified in the terms and conditions: 500€. converted 839€ to 500€ Max Cashout, see https://ibb.co/NVrWJpR. "Can" payout. Can->could payout, but not must payout. It should read "And must you pay out" then it would be understandable.
But with can, it is up to everyone what he does with it.
Here I must correct you. A "must" is also not correct. Theoretically, there are people who do not want to pay out and continue to play. Here would be more a warning like "the maximum payout amount will remain despite conversion to "real money" 500 €" or something like that.
I can understand your situation. I myself stood until recently at Platin with -7000€ to book. Not a nice feeling. If you win once, then so many stones fall and you feel relieved that you then do not get your win for such a mess is not to be surpassed in impudence and hurts. I would like to give you a more positive prognosis, but unfortunately you have caught a casino with Platin, which currently treats its customers badly. Ask around what everyone thinks of Platin. Even loyal regular customers are totally screwed and taken for fools. That's the reason I think there's very little that can be done about it. Even if you turn on the MGA nothing will happen, because Platin has secured itself with "max. cashout".
frapi07 wrote on 24.05.2023 at 00:43:
Here I have to correct you. A "must" is not correct either. Theoretically there are people who do not want to cash out and continue playing. Here would be rather a warning like "the maximum withdrawal amount will remain 500€ despite conversion to "real money"." or something like that.
I can understand your situation. I myself stood until recently at Platin with -7000€ to book. Not a nice feeling. If you win once, then so many stones fall and you feel relieved that you then do not get your win for such a mess is not to be surpassed in impudence and hurts. I would like to give you a more positive prognosis, but unfortunately you have caught a casino with Platin, which currently treats its customers badly. Ask around what everyone thinks of Platin. Even loyal regular customers are totally screwed and taken for fools. That's the reason I think there's very little that can be done about it. Even if you turn on the MGA nothing will happen, because Platin has secured itself with "max. cashout".
I understand, yes the player was lucky that an exception was made there. But if Platin says that this was only an exception and that they will not do this in the future, then they would have to change the bonus conditions so that it is clear for everyone.
frapi07 wrote on 24.05.2023 at 00:43:
Here I have to correct you. A "must" is not correct either. Theoretically there are people who do not want to cash out and continue playing. Here would be rather a warning like "the maximum withdrawal amount will remain 500€ despite conversion to "real money"." or something like that.
I can understand your situation. I myself stood until recently at Platin with -7000€ to book. Not a nice feeling. If you win once, then so many stones fall and you feel relieved that you then do not get your win for such a mess is not to be surpassed in impudence and hurts. I would like to give you a more positive prognosis, but unfortunately you have caught a casino with Platin, which currently treats its customers badly. Ask around what everyone thinks of Platin. Even loyal regular customers are totally screwed and taken for fools. That's the reason I think there's very little that can be done about it. Even if you turn on the MGA nothing will happen, because Platin has secured itself with "max. cashout".
I would like to praise Frapi, who regularly takes on other people's problems as if they were his own. In a comprehensively detailed form and with the most solution-oriented dedication that one can wish for in a forum. That is by no means and not remotely self-evident. Anyway, I always enjoy reading your focused comments and I really respect your dedication. I have lost that here and there in individual cases. End of the adulation
Payout "fraud amount
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Yes, that's how it is and I would not recommend it to anyone after such an action. I have already often achieved wins with no Deposit Bonuses, converted them and paid out without any problems.
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Payout "fraud amount
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In this sense, I am a regular player, Platin status, which is the highest level you can get there.
I have now after long discussion with the chat support get the recommendation to write the VIP support.
I wrote them an email, let's see what comes out of it.
If nothing happens there, will be the last time to have played there.
This post has been translated automatically
Payout "fraud amount
Liked this post:
Harald_B, 
Lionking
Yes, it is fraud. Is also nowhere exactly described, but quite deliberately very misleadingly described.
Real money, with which one may not win however more.
First they deduct hundreds of euros from you because you have successfully converted the money and then they leave you the real money. And if you then win even more with the real money (real money), then they take the surplus away from you again, although you have long been playing with YOUR real money.
This is not only a scam and customer deception, but fraud.
Why you and many others see it differently and dismiss it with "that's just the way it is" is solely due to the habituation effect. People have simply become accustomed to being cheated and therefore do not perceive obvious fraud as such.
What exactly is supposed to be ambiguous about real money? Either it's real money, or it's bonus money. There's nothing in between, unless you're a criminal bunch like Platin Casino, in which case you like to fool customers with something like this.
Also, don't forget that about 99% of players are not as deep in the matter as we are. How should they know that, unless Platin clearly communicates that, which they don't do, but on the contrary, lure the player extra into the trap.
If you ask me, she is entitled to all the money.
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Payout "fraud amount
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Anything else funny you want to know? After the conversion you do pay taxes So who is so stupid and keeps playing even though a) you can't win more than the 500€ and b) you also pay the tax. The whole rule was always bullshit with sauce, even when we had the Curacao case back then.
I wish you good luck, but I wouldn't get my hopes up. They are stubborn and will fob you off with maybe 10 FS on 10 cents and 100€ max. cashout and 85x wager. Here players were already ice cold with a "Ok" farewell, after they have canceled their account. Normally they ask you what the reason was, etc. and if you're lucky, you still get bonus credit in addition. But they don't need to do that anymore.
This post has been translated automatically
Payout "fraud amount
Nobody has liked this post so far
Where is the difference ? Clearly in this little sentence
"Then you can convert to real money and pay out exactly as much as it is stated in the conditions"
This little "and pay out" makes the real money the time Bonus money with Max Cashout was one because a conversion is not yet a payout
This post has been translated automatically
Payout "fraud amount
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Yes I understand that. Specified in the conditions: 500€. 839€ converted to 500€ Max Cashout, see https://ibb.co/NVrWJpR. "Can" payout. Can->could payout, but not must payout. It should read "And must you pay out" then it would be understandable.
But with can it is up to everyone what he does with it.
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Payout "fraud amount
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If it says real money, you do not need to lose yourself in any details. Real money is real money.
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Payout "fraud amount
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We had the same argument with Curacao. Nevertheless, Platin has explicitly said that you have to cash out immediately after the conversion and that no goodwill will be shown in case of further violations. The resonance case was about Cashback and the TE is about a bonus, but the actual problem was the same as here: won after the conversion and the win is then canceled.
and once again: after the 5,000€ case, other cases were described here that were very similar and unfortunately did not end well. Therefore, I have no hope that they will admit their mistake.
No question, the term is misleading, but the hope that the Curacao case after the once again show themselves accommodating is very low in my opinion. You can send them anything you feel is inadmissible, misleading and invalid, they won't care because Platin's attitude towards its (regular) customers has been very bad for quite some time. Anyone who fobs off regular players (who generate a lot of revenue) with 10-20 free spins on 10-20 cents is sh*tting on customer service. and customer loyalty.
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👍👍👍
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MichellM2000
And that is exactly what confirms my statement. Or what have they done so far so that this can no longer happen to any player? Nothing!
Is this actually about the German license, so is Platin Casino legal in Germany? If so, I would contact the German authorities directly.
You can forget about it in Malta. A deeply corrupt country that should be kicked out of the EU if you ask me.
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I also said it from the beginning that I myself think it's bad that they haven't done anything about it for almost 2 years (same with Cashback by the way, which has always been miscalculated for 2 years). There is nothing we can do about it except not play there anymore.
No, they do not have a German license (.com). The MGA is still responsible here.
This post has been translated automatically
Payout "fraud amount
Nobody has liked this post so far
I understand, but unfortunately I only came across gamblejoe after the incident and registered here.
The bonus condition is: Example: You get a free bonus of 10 €. From this amount you earn, after fulfilling the bonus conditions, a win of 2350 € (e.g. after you have wagered the amount x times according to the conditions). Then you can convert and withdraw exactly as much real money as specified in the conditions. Of course, you can find this maximum conversion amount in your account.
The remaining amount , which exceeds the maximum withdrawal amount, will be cancelled in this case.
In my case 338€, which was cancelled.
Nowhere is it said that you have to Deposit and withdraw 500 to continue playing. This is neither misleading nor anything, but simply an invented clause or excuse in the event of a win by the player.
I would have but if I had 500 out and back in yes theoretically still won... or not?
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Payout "fraud amount
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Blubbo33, 
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Yes I know. That is exactly what is also to be criticized. Only people who were registered and active here in GJ at the time noticed this one case. You can do the least for it. I also think that Platin is acting with intent here - because almost 2 years have passed and nothing has changed. It happens again and again such cases, whether it is now with the cash back or bonus does not matter. They have the addition with the Cashback somewhere reingepackt, but that still helps little to nothing. Most know nothing about this rule (you have to pay out the balance after the conversion) and as I already stressed several times the term "REAL MONEY" is misleading, because you mean that you can continue to play with it, also because in addition the taxes per spin are deducted with. So it has for most the impression that this is a normal credit. Unfortunately, this is not the case.
I have also always emphasized that only the term "REAL MONEY" is misleading. The rule (after conversion you have to pay out) I think is nonsense and my assumptions coincide with those of Falke. This is only done because the slots with bonus credits probably run better than with a real credit. That would have answered your last question. Probably not, but I am not a psychic who can answer this question 100%. However, I can tell you from my gaming experience that the probability of winning something would have decreased significantly.
Let me tell you the case of 1.5 years. Player X has received cashback, takes a chance and converts his cash-back (I think it was 100€ or so) and loses a little (like you) in bonus credits. With these 100€ "REAL MONEY" he earned 5000€. Platin initially canceled this and only because here many were horrified and Caro still had all the cards to play on the subject, Platin decided to pay out the win anyway. However, it was said that it was a one-time story and further exceptions would not be made. Even if evopower was lucky, it has nothing to do with your case. I suspect it is because of the amount. With 700€ they still allowed it, but gave a final warning and with you they don't do it because of the amount, because the difference is very high (I think 2.300€). Since this case I have seen some players who fell into the same trap as you - unfortunately none of them got right. Platin always points out from this one case on that cases like this are handled with a cancellation of the win. That settles the matter for Platin.
Here I must correct you. A "must" is also not correct. Theoretically, there are people who do not want to pay out and continue to play. Here would be more a warning like "the maximum payout amount will remain despite conversion to "real money" 500 €" or something like that.
I can understand your situation. I myself stood until recently at Platin with -7000€ to book. Not a nice feeling. If you win once, then so many stones fall and you feel relieved that you then do not get your win for such a mess is not to be surpassed in impudence and hurts. I would like to give you a more positive prognosis, but unfortunately you have caught a casino with Platin, which currently treats its customers badly. Ask around what everyone thinks of Platin. Even loyal regular customers are totally screwed and taken for fools. That's the reason I think there's very little that can be done about it. Even if you turn on the MGA nothing will happen, because Platin has secured itself with "max. cashout".
This post has been translated automatically
Payout "fraud amount
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I understand, yes the player was lucky that an exception was made there. But if Platin says that this was only an exception and that they will not do this in the future, then they would have to change the bonus conditions so that it is clear for everyone.
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Payout "fraud amount
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I would like to praise Frapi, who regularly takes on other people's problems as if they were his own. In a comprehensively detailed form and with the most solution-oriented dedication that one can wish for in a forum. That is by no means and not remotely self-evident. Anyway, I always enjoy reading your focused comments and I really respect your dedication. I have lost that here and there in individual cases. End of the adulation
This post has been translated automatically