Put yourself in the shoes of someone who is not active in casino forums. For you it may be clear because you have read this info a hundred times here. For everyone else it's not clear and it's not logical for me either.
"Can you convert and cash out".
If the bank gives me €100 and tells me I CAN withdraw the money, I don't assume that any excess money I Deposit after that will be cancelled because I haven't withdrawn the €100 yet.
Sorry, but there must be quite a tunnel vision with you that you see it differently and also still this squishy and misleading formulation "CAN you convert and pay out" as a clear instruction understands.
Even for someone who reads the conditions carefully, the impression arises that after the conversion everything is done and you have real money in your account.
A lot of players will have encountered this problem with Platin, and yet it remains intentionally vague. Platin are scammers and rip offs and both the regulation and the obfuscation of this rule are just shoddy.
That may be true but why not ask ? As a newcomer I have every fun in the chat clarify and well it was a different time where even bonus violations were mostly ignored several times but the live chat's there but still
Lehrgeld we all have already paid somewhere in a store because of stupid rules
gamble1 wrote on 02.06.2023 at 12:14 pm:
That may be true but why not ask ? As a newbie I have every fun in the chat clarify and well it was a different time where even bonus violations were mostly ignored several times but the live chat's there but still
Lehrgeld we all have already paid somewhere in a store because of stupid rules
But you don't pay this lesson money because you didn't read the terms and conditions, but because Platin misleads the people.
It's nice when you shift all responsibility to the player, but in this case it's not true at all.
So, just for the record. Platin makes rules that make no sense and suggest fraud and Manipulation of the machines and formulates the conditions so vague that most players assume that after the conversion into real money you can do whatever you want with the money. And your attitude is that the player is to blame and should have sent a letter and smoke signals to Platin to ask about a rule that is NOT in the bonus conditions.
I give up now. Anyone who defends this only rudimentarily, is clearly too long in the unfair world of casinos on the road and already feels injustice as normal.
However, you don't pay this lesson money because you didn't read the terms and conditions, but because Platin misleads people.
It's nice when you shift all responsibility to the player, but in this case it's just not true at all.
So, just for the record. Platin makes rules that make no sense and suggest fraud and Manipulation of the machines and formulates the conditions so vague that most players assume that after the conversion into real money you can do whatever you want with the money. And your attitude is that the player is to blame and should have sent a letter and smoke signals to Platin to ask about a rule that is NOT in the bonus conditions.
I give up now. Anyone who defends this only rudimentarily, is clearly too long in the unfair world of casinos on the road and already feels injustice as normal.
That the regulation is misleading and one hopes for fails of the players in case of profit, seems with undisputed.
That this is proof that slots can be manipulated is a bit far-fetched.
Your argumentation is that slots run better with Bonus money than with real money and therefore must be paid out first.
Wouldn't it then be logical that the slot runs "normally" again as soon as the money is converted?
Or is the technology then again not able to do so, because it can only switch once on Deposit to "good or normal/bad"...?
Yes, that's a stretch, I agree, and I'm not saying it's 100% like that either. But what I can say for sure is that it is either due to manipulated slots OR deliberate misleading, which for me falls under fraud. In any case, Platin casino are rogue rip-off artists who intentionally mislead their players. The problem is known to them and many players have this problem. What prevents Platin from formulating the rule clearly and unambiguously? That is done with two sentences. Actually, it should be so in casinos that you can not violate any rule, because the system automatically prevents it. Something like this has existed in other casinos for a long time. But if you don't do that, then the very least you need is a clear description of the rules.
Falcon wrote on 02.06.2023 at 13:16:
Yes, it's a stretch, I agree, and I'm not saying it's 100% either. But what I can say for sure is that it is either due to manipulated slots OR deliberate misleading, which for me falls under fraud.
In any case, Platin casino are rogue rip-off artists who intentionally mislead their players.
The problem is known to them and many players have this problem. What prevents Platin from formulating the rule clearly and unambiguously? That is done with two sentences.
Actually, it should be so in casinos that you can not violate any rule, because the system automatically prevents it. Something like this has existed in other casinos for a long time. But if you do not do that, then the very least is a clear description of the rules.
Yes so it should be, short note, if they continue to play now, they can not pay out more than xy...
gamble1 wrote on 02.06.2023 at 12:14 pm:
That may be true but why not ask ? As a newbie I have every fun in the chat clarify and well it was a different time where even bonus violations were mostly ignored several times but the live chat's there but still
Lehrgeld we have all paid somewhere in a store because of stupid rules
Especially with Platin I would not trust the chat. You have but the 5k case also get and there have ALL VIP supporters (the highest instance) made a false statement and always confirmed that you can continue to play after the conversion with the money without any problems. This in turn shows that they themselves understand and know their own rules NOT - and yes, as a support employee you have to know your products / offer. I have to, if customers want to ask me something, so the supporters must also know about their conditions, rules, etc.. Know about.
If one would want to be fair, then they would have adapted/revised this rule long ago. There was enough time for it. You can see by the Cashback how they don't care and that they leave the problem. Calculate but times high how much money they save only with it. Both for the cashback, as well as for this problem, there is no excuse good enough to talk their behavior good.
yes and the win whether 500(paid out amount) or 2300 and again on 500 cancelled amount is credited to your personal ip-bound or account-bound RTP "return to player" (depending on how advanced the hardware of the casino).
e.g.: 100 spins a 1euro with a payout ratio of 90%, i.e. 10% loss per spin
100 times 10 cent=10 euro + 100 times 5,3 cent tax=15,30 loss.
so win no longer possible unless you are a new customer (2 years of ups and downs and you're already inside the spider's web) then cash is made.
neat transaction fee for the transfer service provider
What is still being discussed here? It is clear as a bell: The Max Cashout refers everywhere, where I have played so far, to the bonus. Once the bonus has been played out, the rule is applied, and then the topic of "bonus conditions" has been dealt with. Finished. Done.
Why should I first withdraw the amount and then Deposit again - without a new bonus - to continue playing normally and win?
Of course, this is a scam, because the money was already cut once to 500 euros . If this had not happened, then I would give the casino right, but so this is an impudence and fraud ... Other casinos reduce the amount only after the withdrawal and only 1 time.
Pat1991 wrote on 03.06.2023 at 11:12: What is actually still being discussed here? It's as clear as mud: the Max Cashout refers everywhere I've played so far to the bonus. Once the bonus has been played out, the rule is applied, and then the topic of "bonus conditions" has been dealt with. Finished. Done.
Why should I first withdraw the amount and then Deposit again - without a new bonus - to continue playing normally and win?
This is such an unbelievable nonsense.
I can accept that Platin handles this differently, but then they should write it down accordingly and publish their conditions clearly for everyone to see. Apparently some understand it this way and others that way (which is okay, since each of us thinks differently), but for the casino this is an indictment, because this is a rule. It's how they decide if a player gets their win or not. With some a blind eye is turned, with others not. That alone is arbitrariness and I would define that as no rule. A rule does not change at will.
I appreciate Gamble1 very much, is a very good person and also very active in the forum, helps gladly with his knowledge and is always respectful, but here I can not understand him. It can not be serious that one gives here the player a partial blame and one expects that the player in the chat about every condition/rule informs while the casino consciously for 1.5 years at the rule nothing changes, although the problem occurs frequently. Otherwise, what are the conditions written down for? I mean, if it says in the T&Cs that you can't spin over €5 with Bonus money and you violate it, then the cancellation of the win is also correct because the player didn't read through the rules. But nowhere here does it say that you can't withdraw more than this 500€. I repeat myself here, but would be something like that, then the very few would Risk their maximum profit...
I think that Gamblejoe is also required to do something here. Contact Platin again and tell them that they have to pay out the full amount to the TE, otherwise they will issue a warning to the casino.
This is anything but "it's in the conditions, we can't do anything".
There is nothing in the terms and conditions and therefore the TE has not violated any condition, except for some arbitrary condition that is only valid internally at Platin, but is nowhere in the terms and conditions.
Sorry, but that's exactly what Gamblejoe should be there for, to play out their power as a major casino portal when a casino makes arbitrary decisions and deliberately misleads the player.
Here you should really not let go and not let them get away with it. Every time, players will fall into this trap. Even if it's clearly stated in the terms and conditions, players will fall into the trap, but then at least you can still say "would have read through this".
In this case, you can read through as much as you want, there is NOTHING about it.
Falke wrote on 03.06.2023 at 13:36: I think that Gamblejoe is also required to do something here. And that is to contact Platin again and suggest to them that they have to pay out the full amount to the TE, otherwise they will issue the casino with a warning.
This is anything but "it's in the conditions, we can't do anything".
There is nothing in the terms and conditions and therefore the TE has not violated any condition, except for some arbitrary condition that is only valid internally at Platin, but is nowhere in the terms and conditions.
Sorry, but that's exactly what Gamblejoe should be there for, to play out their power as a major casino portal when a casino makes arbitrary decisions and deliberately misleads the player.
Here you should really not let go and not let them get away with it. Every time, players will fall into this trap. Even if it's clearly stated in the terms and conditions, players will fall into the trap, but then at least you can still say "would have read through this".
In this case, you can read through as much as you want, there is NOTHING about it.
It's in the terms and conditions but just conceivably stupid so quite normal matter of interpretation as in all GTC's and of course held rather pro company
Apart from that you think but not seriously Platin it still itches as they are seen here How many threads are open here of frustrated players because of the Bonuses or the Cashback or or and it happens exactly ...... nothing nor are the for DE so or so no longer listed and on the Blacklist land the never as long as they pay out so quickly and everything else works
Only if the casino has obviously made a mistake it creates it with GJ what to achieve in all other cases, in addition, if the AGB's are not clear, it can but every company come to it what have the great to lose their reputation? good joke
Falke wrote on 03.06.2023 at 13:36: I think that Gamblejoe is also required to do something here. And that is to contact Platin again and suggest to them that they have to pay out the full amount to the TE, otherwise they will issue the casino with a warning.
This is anything but "it's in the conditions, we can't do anything".
There is nothing in the terms and conditions and therefore the TE has not violated any condition, except for some arbitrary condition that is only valid internally at Platin, but is nowhere in the terms and conditions.
Sorry, but that's exactly what Gamblejoe should be there for, to play out their power as a major casino portal when a casino makes arbitrary decisions and deliberately misleads the player.
Here you should really not let go and not let them get away with it. Every time, players will fall into this trap. Even if it's clearly stated in the terms and conditions, players will fall into the trap, but then at least you can still say "would have read through this".
In this case, you can read through as much as you want, there is NOTHING about it.
Under normal circumstances this would also be the logical step, but you forget that they are currently not advertised on GJ in DE, ergo GJ can also exert little pressure. Even if they are blacklisted, who cares? It's illegal anyway, so the punishment would have no effect.
@Gamble yes this rule would be in the T&Cs or adjusted, then we could do little against it, but it is nowhere in the T&Cs that you can withdraw from a bonus maximum the granted max cashout. The term and the technology (deduction of tax after conversion) lead to the fact that players can be misled. As others have written, there are casinos where after conversion this rule no longer applies. So I am not the only one who claims this. As I said, I understand that people who know about OCs wouldn't fall for it, but here you have to think about those who don't know well and you can't tolerate such behavior on the part of Platin and expect the player to inquire in the chat. Everything should be in the terms and conditions, what is not there should not be a rule.
Under normal circumstances that would also be the logical step, but you forget that they are currently not advertised on GJ in DE, ergo GJ can't exert much pressure either. Even if they are blacklisted, who cares? It's illegal anyway, so the punishment would have no effect.
@Gamble yes this rule would be in the T&Cs or adjusted, then we could do little against it, but it is nowhere in the T&Cs that you can withdraw from a bonus maximum the granted max cashout. The term and the technology (deduction of tax after conversion) lead to the fact that players can be misled. As others have written, there are casinos where after conversion this rule no longer applies. So I am not the only one who claims this. As I said, I understand that people who know about OCs wouldn't fall for it, but here you have to think about those who don't know well and you can't tolerate such behavior on the part of Platin and expect the player to inquire in the chat. Everything should be in the terms and conditions, what is not there should not be a rule.
In Austria, however, Platin is still advertised and apart from that, Gamblejoe still has a great influence, if only because of the forum.
This is not about Gamblejoe pulling out all the stops, but a little more pressure than "there's nothing we can do" should happen.
I mean, Platin simply does not change the conditions, so they want to mislead the players. As a casino portal that honest and fair casinos are important, you should probably intervene here and at least try to achieve something.
In Austria, however, Platin is still advertised and apart from that, yes Gamblejoe still has a big impact, if only because of the forum.
Here it's not about that Gamblejoe should immediately pull out all the stops, but a little more pressure than like "you can just do nothing" should happen there just already.
I mean, Platin simply does not change the conditions, so they want to mislead the players. As a casino portal that honest and fair casinos are important, you should probably intervene here and at least try to achieve something.
I think they say that because they have often discussed this with Platin in the past and they are not aware of any guilt and see themselves in the right. I mean, I would also capitulate at some point, if the umpteenth time no insight is felt.
It's a difficult situation because GJ doesn't want to lose the cooperation with Platin. Of course, the Blacklist was only the worst case. They don't really belong there, because I think that only OCs that don't pay out, offer fake slots and other fraudulent activities belong there. Platin doesn't do that, but I don't know what else they would press with. I mean, with DE the biggest market in the DACH area has probably left and in my opinion also a big (if not the biggest) leverage to be able to decide such cases in favor of the player.
Payout "fraud amount
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That may be true but why not ask ? As a newcomer I have every fun in the chat clarify and well it was a different time where even bonus violations were mostly ignored several times but the live chat's there but still
Lehrgeld we all have already paid somewhere in a store because of stupid rules
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Payout "fraud amount
Liked this post:
Lionking
But you don't pay this lesson money because you didn't read the terms and conditions, but because Platin misleads the people.
It's nice when you shift all responsibility to the player, but in this case it's not true at all.
So, just for the record. Platin makes rules that make no sense and suggest fraud and Manipulation of the machines and formulates the conditions so vague that most players assume that after the conversion into real money you can do whatever you want with the money. And your attitude is that the player is to blame and should have sent a letter and smoke signals to Platin to ask about a rule that is NOT in the bonus conditions.
I give up now. Anyone who defends this only rudimentarily, is clearly too long in the unfair world of casinos on the road and already feels injustice as normal.
This post has been translated automatically
Payout "fraud amount
Nobody has liked this post so far
That the regulation is misleading and one hopes for fails of the players in case of profit, seems with undisputed.
That this is proof that slots can be manipulated is a bit far-fetched.
Your argumentation is that slots run better with Bonus money than with real money and therefore must be paid out first.
Wouldn't it then be logical that the slot runs "normally" again as soon as the money is converted?
Or is the technology then again not able to do so, because it can only switch once on Deposit to "good or normal/bad"...?
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Lionking
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Yes so it should be, short note, if they continue to play now, they can not pay out more than xy...
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Falke, 
Lionking
Especially with Platin I would not trust the chat. You have but the 5k case also get and there have ALL VIP supporters (the highest instance) made a false statement and always confirmed that you can continue to play after the conversion with the money without any problems. This in turn shows that they themselves understand and know their own rules NOT - and yes, as a support employee you have to know your products / offer. I have to, if customers want to ask me something, so the supporters must also know about their conditions, rules, etc.. Know about.
If one would want to be fair, then they would have adapted/revised this rule long ago. There was enough time for it. You can see by the Cashback how they don't care and that they leave the problem. Calculate but times high how much money they save only with it. Both for the cashback, as well as for this problem, there is no excuse good enough to talk their behavior good.
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e.g.: 100 spins a 1euro with a payout ratio of 90%, i.e. 10% loss per spin
100 times 10 cent=10 euro + 100 times 5,3 cent tax=15,30 loss.
so win no longer possible unless you are a new customer (2 years of ups and downs and you're already inside the spider's web) then cash is made.
neat transaction fee for the transfer service provider
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Why should I first withdraw the amount and then Deposit again - without a new bonus - to continue playing normally and win?
This is such an incredible nonsense.
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I can accept that Platin handles this differently, but then they should write it down accordingly and publish their conditions clearly for everyone to see. Apparently some understand it this way and others that way (which is okay, since each of us thinks differently), but for the casino this is an indictment, because this is a rule. It's how they decide if a player gets their win or not. With some a blind eye is turned, with others not. That alone is arbitrariness and I would define that as no rule. A rule does not change at will.
I appreciate Gamble1 very much, is a very good person and also very active in the forum, helps gladly with his knowledge and is always respectful, but here I can not understand him. It can not be serious that one gives here the player a partial blame and one expects that the player in the chat about every condition/rule informs while the casino consciously for 1.5 years at the rule nothing changes, although the problem occurs frequently. Otherwise, what are the conditions written down for? I mean, if it says in the T&Cs that you can't spin over €5 with Bonus money and you violate it, then the cancellation of the win is also correct because the player didn't read through the rules. But nowhere here does it say that you can't withdraw more than this 500€. I repeat myself here, but would be something like that, then the very few would Risk their maximum profit...
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MisterL
This is anything but "it's in the conditions, we can't do anything".
There is nothing in the terms and conditions and therefore the TE has not violated any condition, except for some arbitrary condition that is only valid internally at Platin, but is nowhere in the terms and conditions.
Sorry, but that's exactly what Gamblejoe should be there for, to play out their power as a major casino portal when a casino makes arbitrary decisions and deliberately misleads the player.
Here you should really not let go and not let them get away with it. Every time, players will fall into this trap. Even if it's clearly stated in the terms and conditions, players will fall into the trap, but then at least you can still say "would have read through this".
In this case, you can read through as much as you want, there is NOTHING about it.
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It's in the terms and conditions but just conceivably stupid so quite normal matter of interpretation as in all GTC's and of course held rather pro company
Apart from that you think but not seriously Platin it still itches as they are seen here How many threads are open here of frustrated players because of the Bonuses or the Cashback or or and it happens exactly ...... nothing nor are the for DE so or so no longer listed and on the Blacklist land the never as long as they pay out so quickly and everything else works
Only if the casino has obviously made a mistake it creates it with GJ what to achieve in all other cases, in addition, if the AGB's are not clear, it can but every company come to it what have the great to lose their reputation? good joke
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Under normal circumstances this would also be the logical step, but you forget that they are currently not advertised on GJ in DE, ergo GJ can also exert little pressure. Even if they are blacklisted, who cares? It's illegal anyway, so the punishment would have no effect.
@Gamble yes this rule would be in the T&Cs or adjusted, then we could do little against it, but it is nowhere in the T&Cs that you can withdraw from a bonus maximum the granted max cashout. The term and the technology (deduction of tax after conversion) lead to the fact that players can be misled. As others have written, there are casinos where after conversion this rule no longer applies. So I am not the only one who claims this. As I said, I understand that people who know about OCs wouldn't fall for it, but here you have to think about those who don't know well and you can't tolerate such behavior on the part of Platin and expect the player to inquire in the chat. Everything should be in the terms and conditions, what is not there should not be a rule.
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Lionking
In Austria, however, Platin is still advertised and apart from that, Gamblejoe still has a great influence, if only because of the forum.
This is not about Gamblejoe pulling out all the stops, but a little more pressure than "there's nothing we can do" should happen.
I mean, Platin simply does not change the conditions, so they want to mislead the players. As a casino portal that honest and fair casinos are important, you should probably intervene here and at least try to achieve something.
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Payout "fraud amount
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I think they say that because they have often discussed this with Platin in the past and they are not aware of any guilt and see themselves in the right. I mean, I would also capitulate at some point, if the umpteenth time no insight is felt.
It's a difficult situation because GJ doesn't want to lose the cooperation with Platin. Of course, the Blacklist was only the worst case. They don't really belong there, because I think that only OCs that don't pay out, offer fake slots and other fraudulent activities belong there. Platin doesn't do that, but I don't know what else they would press with. I mean, with DE the biggest market in the DACH area has probably left and in my opinion also a big (if not the biggest) leverage to be able to decide such cases in favor of the player.
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