The following happened to me in Platincasino and that is, I now had a somewhat longer break from playing but somehow it appealed to me again and I thought to myself, oh come on Deposit 100 euros, maybe you'll get lucky, but it didn't stay at 100 and it became 2400€. However, I had some luck and received 50€ bonus money. These I have converted about 80x and then successfully converted to real money. I had 838€ "bonus money", which I converted into 500€ "real money". With this 500€ "real money" I made a "Luckyhit" and it became 2800€. However, I got an email saying that 2300 was cancelled and they only want to pay me 500€. But I have won the money not with Bonus money but with real money achieved.
I have already contacted Caro and hope you can help me there really.
MichellM2000 wrote on 05/22/2023 at 00:41: Hi Dear Gamble Joe Community!
The following happened to me at Platincasino and that is, I had a somewhat longer break from playing now but somehow it appealed to me again and I thought to myself, oh come on Deposit 100 euros, maybe you'll get lucky, but it didn't stay at 100 and it turned into 2400€. However, I had some luck and received 50€ bonus money. These I have converted about 80x and then successfully converted to real money. I had 838€ "bonus money", which I converted into 500€ "real money". With this 500€ "real money" I made a "Luckyhit" and it became 2800€. However, I got an email saying that 2300 was cancelled and they only want to pay me 500€. But I have won the money not with Bonus money but with real money achieved.
I have already contacted Caro and hope you can help me there really.
I assume that the 50 euro bonus max cashout 500 were ...have you looked there times
Previously, it was also so that you could continue to play with the converted Bonus money in real money.
Meanwhile, apparently no longer and you have to pay out the max amount...
Begbie wrote on 22.05.2023 at 08:26: Previously, it was also so that you could continue to play with the converted Bonus money in real money.
Now apparently no longer and you have to pay out the max amount....
Correct as far as I know you have to pay out and then Deposit again !!! Everything else is otherwise canceled
Begbie wrote on 22.05.2023 at 08:26: Previously, it was also so that you could continue to play with the converted Bonus money in real money.
Now apparently no longer and you have to pay out the max amount....
That's exactly how I usually know it. Once the bonus has been converted and the amount is converted into "real money", no more conditions should be on it because otherwise it is virtually no "real money" but still bonus money. I just do not find in order because the button is called "Convert to real money" and not in "bonus-bound maximum 500 Payable amount" ... you hardly win and if you win once it is bonus money to which several conditions are attached to it... I just do not find fair
That's exactly how I usually know it. As soon as the bonus has been converted and the amount is converted into "real money", there should be no more conditions on it because otherwise it is not "real money" but still bonus money. I just do not find in order because the button is called "Convert to real money" and not in "bonus-bound maximum 500 Payable amount" ... you hardly win and if you win once it is Bonus money to which several conditions are attached to it... I just do not find fair
Well actually max cashout means what you can effectively pay out and just because the bonus is converted it remains in essence still bonus money and not real money it was so seen never real money because you got it as a bonus
All very confusing and I would be lying if I said these are not deliberate traps that the casinos put one
That's exactly how I usually know it. As soon as the bonus has been converted and the amount is converted into "real money", there should be no more conditions on it because otherwise it is not "real money" but still bonus money. I just do not find in order because the button is called "Convert to real money" and not in "bonus-bound maximum 500 Payable amount" ... you hardly win and if you win once it is Bonus money to which several conditions are attached to it... I just do not find fair
Above all, I find it very interesting why you have to pay out after the conversion to real money. Are the slots then set differently or what difference should it make if I continue to play with the € 500 real money right away, or withdraw it, Deposit again and then continue to play.
A casino should actually have an interest in that the real money remains on the account and thus continues to play. In the case of a withdrawal, the player could change his mind, deposit at another casino, and so on. The money is then just gone from the casino.
I think much more proof is actually no longer needed that they can also turn on the slots what or that you introduce such an illogical and stupid rule so that the players fall for it, which is nothing more than intent to defraud. How to turn it, there is something wrong and I hope the illegal casinos at some point completely turned off the tap.
Especially I find it very interesting why you have to cash out after converting to real money. Are the slots then set differently or what difference should it make if I continue playing with the €500 real money right away, or cash it out, Deposit again and then continue playing.
A casino should actually have an interest in that the real money remains on the account and thus continues to play. In the case of a withdrawal, the player could change his mind, deposit at another casino, etc. The money is then just gone from the casino.
I think much more proof is actually no longer needed that they can also turn on the slots what or that you introduce such an illogical and stupid rule so that the players fall for it, which is nothing more than intent to defraud. How to turn it, there is something wrong and I hope the illegal casinos at some point completely turned off the tap.
Exactly so it is and not different. I would have understood it if I had won with the Bonus money 2800, these would NOT have converted into "real money" and would have insisted on this as a gesture of goodwill to get paid. However, I was aware that only 500€ are convertible, so I have 839.56 bonus money which I had on the player account, converted into 500€ "real money". So I already gave up 339,56€ anyway and exchanged it for 500€.
What I don't understand is, the bonus money can't be paid out before it is converted anyway. So why was it possible for me to pay out 2800€ after the conversion? And as Falke wrote, what sense does it make to cash in and cash out 500€?
Do the slots react differently to "bonus money" than to "real money"?
Simply fraud on a high level and nothing more.
The player is deliberately deceived by any veiled conditions. In case of wins, the conditions are simply adjusted to the casino's favor.
I have also tried several times to write to customer service and explain my situation to them. Unfortunately, it has brought nothing. Except for some automated messages, nothing has come from their side.
They know exactly how helpless the player is in such a situation towards the casino and simply use their power. You can't do more than look for help in forums and hope.
By and large, even if I had gotten it paid out, I would still be over 6000€ in the red.
I did nothing wrong, wagered the bonus amount, did not play over 5€, converted the money and won.
That one in such a not even a hint of goodwill or otherwise shows, is simply bottomless in my opinion!
Especially I find it very interesting why you have to cash out after converting to real money. Are the slots then set differently or what difference should it make if I continue playing with the €500 real money right away, or cash it out, Deposit again and then continue playing.
A casino should actually have an interest in that the real money remains on the account and thus continues to play. In the event of a withdrawal, the player could change his mind, deposit at another casino, etc. The money is then just gone from the casino.
I think much more proof is actually no longer needed that they can also turn on the slots what or that one introduces such an illogical and stupid rule so that the players fall for it, which is nothing more than intent to defraud. How to turn it, there is something rotten and I hope the illegal casinos will eventually completely turned off the tap.
Hä the rule makes sense you get something as a gift and the casino makes sure not to have to pay out too large amounts with the gift
Surely speculate on the one or the other violation of the conditions or such cases as here but if you know the conditions it is actually clear it is even led again in an extra paragraph in the bonus conditions as an example:
Example: You get a free bonus of € 10. From this amount you earn, after fulfilling the bonus conditions, a win of 2350 € (e.g. after you have converted the amount x times according to the conditions). Then you can convert and withdraw exactly as much real money as specified in the conditions . Of course, you can find this maximum conversion amount in your account.
Thus, quite clearly Bonus money remains bonus money whether at the beginning or after conversion therefore pays the shit but just out with zb. the Cashback payout of 30 € took no hour and then you can deposit again
Exactly the way it is and no different. I would have understood if I had won 2800 with the Bonus money, NOT converted it into "real money" and insisted on getting it paid out as a gesture of goodwill. However, I was aware that only 500€ are convertible, so I have 839.56 bonus money which I had on the player account, converted into 500€ "real money". So I already gave up 339,56€ anyway and exchanged it for 500€.
What I don't understand is, the bonus money can't be paid out before it is converted anyway. So why was it possible for me to pay out 2800€ after the conversion? And as Falke wrote, what sense does it make to cash in and cash out 500€?
Do the slots react differently to "bonus money" than to "real money"?
Simply fraud on a high level and nothing more.
The player is deliberately deceived by any veiled conditions. In case of wins, the conditions are simply adjusted to the casino's favor.
I have also tried several times to write to customer service and explain my situation to them. Unfortunately, it has brought nothing. Except for some automated messages, nothing has come from their side.
They know exactly how helpless the player is in such a situation towards the casino and simply use their power. You can't do more than look for help in forums and hope.
By and large, even if I had gotten it paid out, I would still be over 6000€ in the red.
I did nothing wrong, wagered the bonus amount, did not play over 5€, converted the money and won.
That one in such a not even a hint of goodwill or otherwise shows, is simply bottomless in my opinion!
Platin to write is pointless and wasted time and energy. We had a case 1.5 years ago, where it was about 5,000 €. So, not with bonus money, but with cash back. After that was converted into real money, one won the mentioned sum and Platin had it cancelled. This has caused a furor here and Platin has turned a blind eye and since then they pay special attention. You can write them whatever you want, they won't move an inch. Don't misunderstand, everyone of us thinks that this "real money" is a misleading term and meanwhile they had almost 2 years time to adjust the term (which they didn't do), but with real money they mean that it's not a bonus credit anymore and you can pay it out, because bonus credit can't be paid out. As I said, stupidly chosen term.
By the way, as a player you can do more than sign up here. You can switch the MGA, but you will not get right there, because they have secured themselves with the "Max. Cashout".
Cheese. As I understood the case, it went like this (attached a calculation example):
I Deposit 50 euros and receive a 100% bonus. To "unlock" the bonus, I have to make a wager of 40x and there is a max-win of e.g. 300 euros.
I play, and finally manage to "play through" the bonus. Now I have 350 euros on the clock.
The Max-Win rule applies, and so I now have 300 euros in credit.
Since I have fulfilled the bonus conditions, the "bonus money" has thus become "real money".
Now I continue to play and win a total of 1000 euros. Of course I have a right to get this sum paid out in full. After all, the bonus has already run through.
Payout "fraud amount
Nobody has liked this post so far
The following happened to me in Platincasino and that is, I now had a somewhat longer break from playing but somehow it appealed to me again and I thought to myself, oh come on Deposit 100 euros, maybe you'll get lucky, but it didn't stay at 100 and it became 2400€. However, I had some luck and received 50€ bonus money. These I have converted about 80x and then successfully converted to real money. I had 838€ "bonus money", which I converted into 500€ "real money". With this 500€ "real money" I made a "Luckyhit" and it became 2800€. However, I got an email saying that 2300 was cancelled and they only want to pay me 500€. But I have won the money not with Bonus money but with real money achieved.
I have already contacted Caro and hope you can help me there really.
This post has been translated automatically
Payout "fraud amount
Nobody has liked this post so far
I assume that the 50 euro bonus max cashout 500 were ...have you looked there times
This post has been translated automatically
Payout "fraud amount
Nobody has liked this post so far
Meanwhile, apparently no longer and you have to pay out the max amount...
This post has been translated automatically
Payout "fraud amount
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Max_Bet
Correct as far as I know you have to pay out and then Deposit again !!! Everything else is otherwise canceled
This post has been translated automatically
Payout "fraud amount
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Exactly so it is and I have just already told the user....since I can unfortunately not do much.
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Payout "fraud amount
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Exactly yes, it was 500 euros max cashout... but have often played after conversion and it was never a problem, it was just about smaller sums
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Payout "fraud amount
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That's exactly how I usually know it. Once the bonus has been converted and the amount is converted into "real money", no more conditions should be on it because otherwise it is virtually no "real money" but still bonus money. I just do not find in order because the button is called "Convert to real money" and not in "bonus-bound maximum 500 Payable amount" ... you hardly win and if you win once it is bonus money to which several conditions are attached to it... I just do not find fair
This post has been translated automatically
Payout "fraud amount
Nobody has liked this post so far
Well actually max cashout means what you can effectively pay out and just because the bonus is converted it remains in essence still bonus money and not real money it was so seen never real money because you got it as a bonus
All very confusing and I would be lying if I said these are not deliberate traps that the casinos put one
This post has been translated automatically
Payout "fraud amount
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Exactly that. Sounds to me just like a scam.
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Payout "fraud amount
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Harald_B, 
Lionking
It is.
Above all, I find it very interesting why you have to pay out after the conversion to real money. Are the slots then set differently or what difference should it make if I continue to play with the € 500 real money right away, or withdraw it, Deposit again and then continue to play.
A casino should actually have an interest in that the real money remains on the account and thus continues to play. In the case of a withdrawal, the player could change his mind, deposit at another casino, and so on. The money is then just gone from the casino.
I think much more proof is actually no longer needed that they can also turn on the slots what or that you introduce such an illogical and stupid rule so that the players fall for it, which is nothing more than intent to defraud. How to turn it, there is something wrong and I hope the illegal casinos at some point completely turned off the tap.
This post has been translated automatically
Payout "fraud amount
Nobody has liked this post so far
Exactly so it is and not different. I would have understood it if I had won with the Bonus money 2800, these would NOT have converted into "real money" and would have insisted on this as a gesture of goodwill to get paid. However, I was aware that only 500€ are convertible, so I have 839.56 bonus money which I had on the player account, converted into 500€ "real money". So I already gave up 339,56€ anyway and exchanged it for 500€.
What I don't understand is, the bonus money can't be paid out before it is converted anyway. So why was it possible for me to pay out 2800€ after the conversion? And as Falke wrote, what sense does it make to cash in and cash out 500€?
Do the slots react differently to "bonus money" than to "real money"?
Simply fraud on a high level and nothing more.
The player is deliberately deceived by any veiled conditions. In case of wins, the conditions are simply adjusted to the casino's favor.
I have also tried several times to write to customer service and explain my situation to them. Unfortunately, it has brought nothing. Except for some automated messages, nothing has come from their side.
They know exactly how helpless the player is in such a situation towards the casino and simply use their power. You can't do more than look for help in forums and hope.
By and large, even if I had gotten it paid out, I would still be over 6000€ in the red.
I did nothing wrong, wagered the bonus amount, did not play over 5€, converted the money and won.
That one in such a not even a hint of goodwill or otherwise shows, is simply bottomless in my opinion!
This post has been translated automatically
Payout "fraud amount
Nobody has liked this post so far
This post has been translated automatically
Payout "fraud amount
Liked this post:
Langhans
Hä the rule makes sense you get something as a gift and the casino makes sure not to have to pay out too large amounts with the gift
Surely speculate on the one or the other violation of the conditions or such cases as here but if you know the conditions it is actually clear it is even led again in an extra paragraph in the bonus conditions as an example:
Example: You get a free bonus of € 10. From this amount you earn, after fulfilling the bonus conditions, a win of 2350 € (e.g. after you have converted the amount x times according to the conditions). Then you can convert and withdraw exactly as much real money as specified in the conditions . Of course, you can find this maximum conversion amount in your account.
Thus, quite clearly Bonus money remains bonus money whether at the beginning or after conversion therefore pays the shit but just out with zb. the Cashback payout of 30 € took no hour and then you can deposit again
This post has been translated automatically
Payout "fraud amount
Nobody has liked this post so far
Platin to write is pointless and wasted time and energy. We had a case 1.5 years ago, where it was about 5,000 €. So, not with bonus money, but with cash back. After that was converted into real money, one won the mentioned sum and Platin had it cancelled. This has caused a furor here and Platin has turned a blind eye and since then they pay special attention. You can write them whatever you want, they won't move an inch. Don't misunderstand, everyone of us thinks that this "real money" is a misleading term and meanwhile they had almost 2 years time to adjust the term (which they didn't do), but with real money they mean that it's not a bonus credit anymore and you can pay it out, because bonus credit can't be paid out. As I said, stupidly chosen term.
By the way, as a player you can do more than sign up here. You can switch the MGA, but you will not get right there, because they have secured themselves with the "Max. Cashout".
This post has been translated automatically
Payout "fraud amount
Nobody has liked this post so far
Cheese. As I understood the case, it went like this (attached a calculation example):
I Deposit 50 euros and receive a 100% bonus. To "unlock" the bonus, I have to make a wager of 40x and there is a max-win of e.g. 300 euros.
I play, and finally manage to "play through" the bonus. Now I have 350 euros on the clock.
The Max-Win rule applies, and so I now have 300 euros in credit.
Since I have fulfilled the bonus conditions, the "bonus money" has thus become "real money".
Now I continue to play and win a total of 1000 euros. Of course I have a right to get this sum paid out in full. After all, the bonus has already run through.
Period!!
This post has been translated automatically