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DrückGlück: [solved] Friday win paid out and transferred but nothing to my account (Page 3)

Topic created on 29th Apr. 2024 | Page: 3 of 4 | Answers: 48 | Views: 1,099
Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 05:32 pm CEST#31
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hustlehoff wrote on April 29th, 2024 at 5:20 pm:
read carefully he wrote to kontakt@drueckglueck.com and not to kontakt@drückglück.de


do you know what is also annoying? that if you paste copy at GJ he just takes over the font size and color etc. so that the mods have to correct it, what is the point of that?

Edit by Julian: Font color has been adjusted

How should I send an email to kontakt@drückglück.de if it does not exist?

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Donnie
Expert

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 05:35 pm CEST#32
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Wasn't it the case that payouts at DrückGlück always took longer? I think I've read enough complaints about that. If it has already been processed and all the data is correct, the money will arrive. Otherwise play elsewhere, there are better German providers than DrückGlück

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frapi07
Expert

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 07:58 am CEST#33
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hustlehoff wrote on April 29th, 2024 at 5:20 pm:
read carefully he wrote to kontakt@drueckglueck.com and not to kontakt@drückglück.de


do you know what is also annoying? that if you paste copy at GJ he just takes over the font size and color etc. so that the mods have to correct it, what is the point of that?

Edit by Julian: Font color has been adjusted

Yes, at drueckglueck the answer came that they are in liquidation, but he said that the drueckglueck address was wrong.

ps: if you copy a text, you can select the text and click "remove formatting". The symbol for this is the A with the prohibition sign. Then all formatting will be deleted


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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 08:44 am CEST#34
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frapi07 wrote on 30.04.2024 at 07:58:

Yes, at drueckglueck the answer came that they are in liquidation, but he said that the drückGlück address was wrong.

ps: if you copy a text, you can select the text and click "remove formatting". The symbol for this is the A with the prohibition sign. Then all formatting will be deleted



No normal transfer takes so long was supposedly transferred Friday at noon, still have nothing on my account, the account statements they wanted to see that I have not yet received the money, I can not send because the email address is the wrong one

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frapi07
Expert

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 08:58 am CEST#35
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Ipohns5 wrote on 04/30/2024 08:44:

No normal transfer takes so long was supposedly transferred Friday noon, still have nothing in my account, the account statements where they wanted them to see that I haven't received the money yet, I can't send it either because the email address is the wrong one

Yes, not within DE. Was it paid with a German account last time?

Do you get the error message that the sender is not valid or how do you know that the address is wrong?

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Deadspin
Amateur

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 09:01 am CEST#36
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The support e-mail address is

kontakt@drueckglueck.de

I have regular contact and always receive a reply by the next working day at the latest.

Payouts are always credited to the account within 24 hours.

Use the above e-mail address and the matter will be resolved by the end of the week.

Good luck

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Donnie
Expert

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 09:07 am CEST#37
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Also ask for the IBAN where they transferred the money to, maybe something went wrong there

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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 09:11 am CEST#38
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Deadspin wrote on 30.04.2024 at 09:01: The support e-mail address is

kontakt@drueckglueck.de

I have regular contact and always receive a reply the next working day at the latest.

Payouts are always credited to the account within 24 hours.

Use the above e-mail address and the matter will be resolved by the end of the week.

Good luck

But not for me How can it be that they want to see my account statements


I am already fully verified, as I said so far no money up, I always get the same answers as when I would chat with the chat robot

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frapi07
Expert

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 09:16 am CEST#39
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Ipohns5 wrote on 30.04.2024 at 09:11:

But not for me:) how can it be that they want to see my account statements


I am already fully verified, as I said so far no money up, I always get the same answers as when I would chat with the chat robot

i would write to Julian via DM. If you scroll down you will get to his profile. He is currently on

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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 09:23 am CEST#40
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Donnie wrote on 30.04.2024 at 09:07: Also ask for the IBAN where they transferred the money, maybe something went wrong there

As I said, I always get the same answers as in a boat chat, I paid out something a week ago, my first payout was up within 3 hours




Fact is email is wrong on their site and that as a company

No transfers Takes so long


Chat could also offer me to upload the documents via chat, they don't do that either



Chat automatically switches to a new one, which is also strange

GamblrJoe should really check this out

I advise everyone not to Deposit anything there

I don't understand why you can't solve this directly I am verified
i haven't played any bonus, won and cashed out and now you have to send statements to show you didn't get any money


In every casino they tell me solve the problem

And since nothing

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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 09:29 am CEST#41
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Deadspin wrote on 30.04.2024 at 09:01: The support e-mail address is

kontakt@drueckglueck.de

I have regular contact and always receive a reply the next working day at the latest.

Payouts are always credited to the account within 24 hours.

Use the above e-mail address and the matter will be resolved by the end of the week.

Good luck

I wrote to the email address yesterday, no reply

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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 09:45 am CEST#42
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frapi07 wrote on 30.04.2024 at 09:16:

i would write to Julian via DM. If you scroll down, you'll get to his profile. He is currently on

Thank you

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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 09:47 am CEST#43
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Donnie wrote on 29.04.2024 at 17:35: Wasn't it the case that payouts at DrückGlück have always taken longer? I think I've read enough complaints about it. If it has already been processed and all the data is correct, the money will come. Otherwise play elsewhere, there are better German providers than DrückGlück

Yes, it was funny that the first one was up within 3 hours

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T0uchTheSky
Elite

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 10:40 am CEST#44
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Isn't there someone called Ana Maria at DrückGlück who might be able to help you?...

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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

30th Apr. 2024, at 11:12 am CEST#45
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T0uchTheSky wrote on 30.04.2024 at 10:40 am: Isn't there someone at DrückGlück called Ana Maria, maybe she can help you further...

Update now they want the bank statement from today 🤣yesterday the one from yesterday

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