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DrückGlück: [solved] Friday win paid out and transferred but nothing to my account

Topic created on 29th Apr. 2024 | Page: 1 of 4 | Answers: 48 | Views: 1,090
Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 11:18 am CEST#1
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Hello

I instructed a payout of 300 euros on 26.04.2024, it was also approved, according to the casino already transferred


I know it can sometimes take longer but with my first win it was up a few hours later


I paid in with an instant bank transfer

Need help

Thank you

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frapi07
Expert

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 11:38 am CEST#2
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Ipohns5 wrote on 29.04.2024 at 11:18 am: Hello

I instructed a payout of 300 euros on 26.04.2024, it was also approved, according to the casino already transferred


I know it can take longer sometimes but with my first win it was up a few hours later


I paid in with an instant bank transfer

Need help

Thank you for your help

What do you need help with? The payment has already been approved. There is nothing more GJ can do.

Just be patient.

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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 12:50 pm CEST#3
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But because the first depositor was on my account a few hours later, and until now there is still nothing on my account, I have now sent my account statements that they see that I have received nothing, but still no answer

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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 12:52 pm CEST#4
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frapi07 wrote on 29.04.2024 at 11:38 am:

What do you need help with? The payout has already been approved. There's nothing more GJ can do.

Just be patient.

However, there was also a case in the forum where this was the case and Dan was also helped by pressing your luck

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frapi07
Expert

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 12:56 pm CEST#5
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Ipohns5 wrote on 29.04.2024 at 12:50: But because the first depositor was a few hours later on my account, and until now still nothing is on my account, have also now my account statements should send that they see that I have received nothing, but until now still no answer

So you are supposed to send the account statements after one working day?

It doesn't matter if the first payout was in your account a few hours later - it can take longer.

Not every payout is made at the same speed.

Ipohns5 wrote on 29.04.2024 at 12:52 pm:

But was also from short her a case in the forum where that was so and, Dan was helped there also at press your luck

But certainly not after one working day lol. Find me the case, I'm curious

https://www.gamblejoe.com/forum/casinobeschwerden/drueckglueck/auszahlung-wird-meinem-konto-nicht-gutgeschrieben-391126/#p391126

If that's what you mean - he got back to me after a week

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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 01:00 pm CEST#6
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Yes should send my account statements, the email
Kontakt@Drückglück.de is also not correct

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frapi07
Expert

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 01:01 pm CEST#7
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Ipohns5 wrote on 29.04.2024 at 13:00: Yes should send my account statements, the email
Kontakt@Drückglück.de is also not correct

As I said, I would wait and see. One working day is definitely still too early and the one colleague you were referring to only contacted GJ after 5 days.

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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 01:21 pm CEST#8
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And why do they send an email that is not correct?

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frapi07
Expert

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 01:29 pm CEST#9
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Ipohns5 wrote on 29.04.2024 at 13:21: And why do they give an email that is not correct?

I can't answer that for you.

I also find it strange that they want to receive the statements from you after one working day.

Normally they always say that you should wait 3 days.

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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 02:21 pm CEST#10
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frapi07 wrote on 29.04.2024 at 13:29:

I can't answer that for you.

I also find it strange that they want to receive the statements from you after one working day.

Normally they always say that you should wait 3 days.

I don't either. Wouldn't you have to ask about the email, it can't be that they give a bottle email, it's not exactly serious

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Hidaruma
Top Member

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 02:39 pm CEST#11
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Ipohns5 wrote on 29.04.2024 at 11:18 am: Hello

I instructed a payout of 300 euros on 26.04.2024, it was also approved, according to the casino already transferred


I know it can take longer sometimes but with my first win it was up a few hours later


I paid in with an instant bank transfer

Need help

Thank you for your help

Why didn't you get in touch after the money wasn't in your account within 30 minutes? I would have sent them a court summons straight away. It can't be that it takes so long.

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Ipohns5
Rookie

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 02:46 pm CEST#12
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Hidaruma wrote on April 29th, 2024 at 2:39 pm:

Why didn't you contact them after the money wasn't in your account within 30 minutes? I would have sent them a court summons straight away. It can't be that it takes so long.

I understand your message just the fact that the email is not there shows that something is strange, try sending an email of course you can ask for it You can Deposit the money in seconds

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frapi07
Expert

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 03:04 pm CEST#13
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Ipohns5 wrote on 29.04.2024 at 14:46:

I understand your message just the fact that the email is not available shows that something is strange, try sending an email of course you can ask for it Deposit is done in seconds

No, you can't. Only with crypto does a payout go through instantly. With a bank it always took longer.

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T0uchTheSky
Elite

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 03:31 pm CEST#14
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Ipohns5 wrote on 29.04.2024 at 13:21: And why do they give an email that is not correct?

Have you ever seen a mail or internet address with ä, ö or ü characters?


The address is probably Kontakt@Drueckglück.de

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frapi07
Expert

[solved] Friday win paid out and transferred but nothing to my account

29th Apr. 2024, at 03:37 pm CEST#15
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T0uchTheSky wrote on 29.04.2024 at 15:31:

Have you ever seen a mail or internet address with ä, ö or ü characters?


The address is probably Kontakt@Drueckglück.de


Do you need help, have a question or need more information? Simply send an e-mail to our support team and we'll get back to you as soon as possible.

Our e-mail address is:

kontakt@drückglück.de


it really says so with them

DrückGlück is always there for you Questions? DrückGlück will help you (xn--drckglck-75ae.de)

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