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Online Casinos in general: StarGames experience (Page 160)

Topic created on 04th Jan. 2022 | Page: 160 of 168 | Answers: 1,676 | Views: 216,218
StarGames_Official
Experienced
Donnie wrote on 28.04.2024 at 14:33:
This is about experience and not about reviews on Trustpilot or the reviews on GJ. And yes, your slots are absolutely shit, you can also see in the comments on the no Deposit offers. You can still get so excited about the fact that there are winners at StarGames.

Of course, everyone can have their own opinion. All good. But do you think the comments here are significant? People who win share it much less than people who want to vent their frustration about a zero round with 10 free spins. That's the way it is and that's the way it stays, in all stores.


If the post office delivers your package on time, you don't write a positive review. If the post office delivers 3 days late, all social media immediately goes up in flames. The same with the train, if it arrives on time or an hour later.


And now please explain why they offer Bonuses with 50x turnover? Didn't they want to make the conditions fairer?

We have mentioned more flexibility in the offers. Some have 30x turnover with real money, some have 50x turnover with real and Bonus money, etc. As I said, we are trying to find out what suits players best.

Regardless of StarGames, why do some offer RTPs of 84.87 or 90? Why not uniform?

Why should it be consistent? It's a free market, isn't it? We can't comment on what the competition does with the RTP. But we do know that not all gaming providers have the same costs. The providers can do little about this. Example: game Provider X would not be profitable at all with 90% or 88% RTP for the provider after deduction of tax, bonuses and the bill from the game provider.

The provider can now choose: if I don't offer the provider at all, the players will get angry. Or he can offer the provider, but with a lower RTP.

Finally, there are game providers that only offer a game version with a "German" RTP. So as a provider, you can choose whether you offer 95% or 85%.

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MisterL
Expert
yes 85% is logical

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mtorero
Amateur

StarGames_Official wrote on 29/04/2024 08:59:
Why should it be uniform? It's a free market, isn't it? We can't comment on what the competition does with the RTP. But we do know that not all gaming providers have the same costs. The providers can do little about this. Example: game Provider X would not be profitable at all with 90% or 88% RTP for the provider after deduction of tax, Bonuses and the bill from the game provider.

The provider can now choose: if I don't offer the provider at all, the players will get angry. Or he can offer the provider, but with a lower RTP.

Finally, there are game providers that only offer a game version with a "German" RTP. So as a provider, you can choose whether to offer 95% or 85%.

You are absolutely right. It is in the nature of things that even the best and fairest casino in the world will hardly get good reviews, because usually only the frustrated and unfairly treated customers leave a review.


But then the question arises all the more as to how one of the worst gambling offers in the world like yours is rated so well? 😂

Just a comparison if we stay with the German usury license: Wunderino, for example, has more games on offer and fairer bonus conditions (without max cashout) than you. Apart from that, there are hardly any differences between all licensed casinos.
Why are they (still - soon things will improve here too when the marketing team takes care of it) rated so much lower?

I can well understand that you don't think your own customers are intelligent, but there are also many people in this forum who are very well versed in the gambling matter and you don't need to tell such stories here as if all the Tp ratings are real...

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RebellYell
Top Member
"Good chances of winning & high winnings with a high bet. But you need some patience & sensitivity"


That's one of the positive reviews there. What can you say about that? Good chances of winning at 87% RTP? And with high bets there are high wins???

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Saphira
Expert

RebellYell wrote on 29.04.2024 at 17:55: "Good chances of winning & with a high bet also high winnings. But you need some patience & sensitivity"


That's one of the positive reviews there. What can you say about something like that? Good chances of winning at 87% RTP? And with high bets there are high wins???

Exactly. You're also not supposed to do any round spins and don't hammer on the spin button. 😂

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Denjo889
Experienced
So far I have had good experiences with StarGames the new rules etc. are of course crap

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RebellYell
Top Member

Saphira wrote on 29.04.2024 at 18:34:

Exactly. You're also not supposed to do rage spins and not hammer on the spin button. 😂

What are rage spins, please? Zocki, you're always using technical terms.

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StarGames_Official
Experienced
mtorero wrote on 29.04.2024 at 16:54:

But then the question arises all the more how one of the worst gambling offers in the world like yours is so well rated??? 😂

Just a comparison if we stay with German usury licenses: Wunderino, for example, has more games on offer and fairer bonus conditions (without max cashout) than you. Apart from that, there are hardly any differences between all licensed casinos.
Why are they rated so much lower (for the time being - soon things will improve here too when the marketing team takes care of it)?

Maybe it's because other players also consider other points to be important? Perhaps players who rate us are satisfied with the bonus conditions. That could also be the case. Or they are also satisfied with the range of games on offer. Or they are satisfied with the fast payouts. Or that they can talk to our competent support staff.

You can read the reviews for yourself. Please don't think that everything you think about us is what everyone else thinks. Just because someone likes coffee doesn't mean that everyone in the world likes coffee.

Finally, we don't buy reviews. We don't write reviews ourselves. We can promise you that. If you don't believe it, that's OK too, but perhaps it would be appropriate for you to back up your statements somehow.


I can understand that you don't think your own customers are intelligent, but there are a lot of people in this forum who are very knowledgeable about gambling and you don't need to tell stories like this, as if all the Tp reviews are genuine...

If that were the truth and we thought you weren't intelligent or that you didn't know your stuff, we wouldn't even be on this forum. So much for that.

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Toastbrot
Experienced
StarGames_Official wrote on 04/30/2024 10:07 AM:
If that were the truth, and we thought of you as not intelligent or that you didn't know your stuff, we wouldn't be on this forum at all. So much for that.

I think it's good that you are represented here and that you face criticism and exchange ideas - not many people are as active as you are.


Nevertheless, StarGames was my personal number one DE casino for a long time. I deposited with you every month and enjoyed playing. In the meantime, this happens very rarely and the reasons have been discussed often enough in this thread. It's not just about winning or losing... The odds are the same or equally bad in DE casinos almost everywhere.

I was really interested again after your announcements of big changes that you have been working on for over 2 years, I think it was the statement.

But in the end I was disappointed because in my opinion they are simply not special or good offers. In my opinion, some of the Bonuses have even been significantly worsened.


2 current examples :

100% bonuses with x50 turnover

Wednesday wheel that can only be wagered with real money

This is sometimes significantly worse than the competition offers.

Where you see the improvement is still a mystery to me, but I'm not sitting in the department and making it up. There must be a reason why you've been tinkering with it for 2 years.

You would have preferred to have kept the MaxCap of 10 euros and added x15 Wager or whatever from the original 10 euros of real money. That would still be less attractive than it originally was, but even then it would still be much better than it is now.

My opinion.

As I said, I really appreciate the exchange here, but for me the overall attractiveness has diminished significantly over the last year...fast payouts, competent support... The competition now has that too and resting on your laurels just leads to you giving up the lead in the table at some point.

Either you have slowed down or the competition has caught up significantly... You have to decide for yourself.



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Langhans
Expert
160 pages of discussion about an offer that, for various reasons, doesn't really satisfy anyone. If StarGames were a disco with a bad atmosphere or a pizzeria with lousy food, you would give it a rating and stop going there after two tries. But here, people have been tinkering around for years a la "then let DJ XY play" or "can't you please use fresh mushrooms instead of canned mushrooms?". It's not a direct reproach to StarGames and I also like the manager: even after 470 pages of discussion, nothing fundamental will change, because they are acting within the scope of their limited possibilities and that's as far as the regulations go

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