Warning about NetBet casino - win will not be paid out
16th Oct. 2019, at 11:49 pm CEST#11
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Glad it worked for you. You can't do anything wrong if you send a statement of account on which everything is clearly shown. So that can't be the problem
Warning about NetBet casino - win will not be paid out
17th Oct. 2019, at 12:52 am CEST#12
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Maybe it's because you always sent the account statement directly to the person who sent you the mail, by reply so to speak. Maybe that's why it somehow got lost
Most casinos want to have the documents either uploaded directly via the website or just sent to a specific mail address // support address. And also only to this address I would send these things also. If you have sent the statement directly to Heidi, for example, and Heidi is no longer there for 2 weeks or forever, then the mail will not be processed if her inbox is not redirected to a general distribution list.
But this is of course only a guess and possibility how it could come to this.
I hope that the problem will be solved soon.
Greetings Tim
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Anonym
Former Member
Warning about NetBet casino - win will not be paid out
17th Oct. 2019, at 08:24 am CEST#13
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Saphira wrote on 16/10/2019 at 21:21: Used the Welcome bonus on 07/10/2019 at NetBet, was able to implement it successfully (in compliance with the conditions) and in the end had a win of 180, - Euro. I gave that to the payout. When the amount on 09.10. in the casino was still displayed as "pending", I asked. NetBet then asked me via mail to verify me. I sent all documents (ID, copy of the utility bill, copy of the bank statement) as requested via mail to NetBet. Back came the request to send a bank statement on which both IBAN and BIC were clearly visible. This had been the case anyway, but I then sent the account statement a second time with the note that the BIC was to be found at the top right of the document. IBAN was emblazoned bold and large in the middle of the page. So far so good
After I heard nothing for 2 days and the payout still had the status "pending", I asked again on 12.10. at NetBet. Thereupon, another 2 days passed without response. On 14.10. I tried to settle the matter via chat, which did not work because you can not reach anyone via chat at NetBet. Both during the day and in the evening and at night. Quite annoyed, I then wrote a still polite mail asking support to pay out the win. I also pointed out that I will not cancel the amount under any circumstances if they aim to do so, because I cannot be sure if wins will be paid out at all. I also announced that I would post the problem on "Gamblejoe" if I continued to be ignored
Then actually on 15.10. came a mail from support. This time from a "Heidi", who claimed in a rather cheeky tone that the account statement had not been received. And I should just send it to her by mail, so that they could "finally" proceed with the validation of the payout. I then sent the account statement a third time, this time to Heidi. To be on the safe side, I wrote that this was already the third time and that she would find both IBAN and BIC clearly and unmistakably on the document
Today on 16.10. I receive an email from NetBet support in the afternoon. How happy they are that I trust the casino, only they would need a bank statement (sic!) from me, on which both IBAN and BIC must be included. Behind it immediately the note that I can also cancel the withdrawal at any time during the validation process with a precise explanation of where to click
I then escalated a bit and asked the support, among other things, whether they want to make fun of me?
No answer. I know that this is a relatively small amount, but I would still like to warn against depositing in this casino, especially because certainly some Deposit there and then it becomes even more annoying with larger or very large wins. For me, it is also a matter of principle. If they already organize such a drama with 180, - Euro and work with delay and stalling tactics. It is quite obvious that NetBet Casino is not willing to pay out wins and during this stalling tactic speculates that you cancel your payout. Of course, I would rather cut off my hands than do that, which would be completely stupid after such an act. I've already written off the money in my mind, but I think you should make something like this public. This is my first bad experience with a casino. With the others, it always went quickly and without problems
If, contrary to expectations, I receive the win, I will write it here
Apparently they wanted to delay the payout. Is already annoying.
Warning about NetBet casino - win will not be paid out
17th Oct. 2019, at 10:17 am CEST#14
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Know it from most casinos also so that you upload the documents via the website. NetBet wanted to have these explicitly sent by mail to the support address, which I then also did. This "Heidi" also had no other mail address, only this time there was a name under the mail instead of "MfG - Your Support Team"
@Sevgi_81
Think they will refuse the payout completely
Warning about NetBet casino - win will not be paid out
17th Oct. 2019, at 11:29 am CEST#15
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it is no longer a secret that the Online Casinos always try not to pay out earned wins and the mga will not be able to do much about it. as far as i know, most online casinos are controlled by members of the maltese mafia.
this torsten is also not an unknown name in the criminal underworld of malta
Warning about NetBet casino - win will not be paid out
17th Oct. 2019, at 03:52 pm CEST#16
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have once played at NetBetPoker, there is a birthday freeroll Tournament for all those who have a birthday in this week, the Prize pool was quite decent but of the 30 players were at least half either one and the same player or were connected to each other and could komuniezieren and played their chips to a player to
Warning about NetBet casino - win will not be paid out
17th Oct. 2019, at 06:27 pm CEST#17
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Saphira wrote on 10/16/2019 at 9:50 pm: Yes, I've heard of this strange Torsten as well. I think in the No-Deposit-Thread, where it was about the free spins. Would just be a shame if more and more people Deposit and get the same trouble. I also keep my fingers crossed that you see your money. Is with you already 3 days ago, although you are long verified. But wait and see. Maybe it works for you. Would be nice if you could briefly let me know if it worked for you.
Warning about NetBet casino - win will not be paid out
17th Oct. 2019, at 07:40 pm CEST#18
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Saphira wrote on 16/10/2019 at 21:21: Used the Welcome bonus on 07/10/2019 at NetBet, was able to implement it successfully (in compliance with the conditions) and in the end had a win of 180, - Euro. I gave that to the payout. When the amount on 09.10. in the casino was still displayed as "pending", I asked. NetBet then asked me via mail to verify me. I sent all documents (ID, copy of the utility bill, copy of the bank statement) as requested via mail to NetBet. Back came the request to send a bank statement on which both IBAN and BIC were clearly visible. This had been the case anyway, but I then sent the account statement a second time with the note that the BIC was to be found at the top right of the document. IBAN was emblazoned bold and large in the middle of the page. So far so good
After I heard nothing for 2 days and the payout still had the status "pending", I asked again on 12.10. at NetBet. Thereupon, another 2 days passed without response. On 14.10. I tried to settle the matter via chat, which did not work because you can not reach anyone via chat at NetBet. Both during the day and in the evening and at night. Quite annoyed, I then wrote a still polite mail asking support to pay out the win. I also pointed out that I will not cancel the amount under any circumstances, if they aim to do so, because I cannot be sure if wins will be paid out at all. I also announced that I would post the problem on "Gamblejoe" if I continued to be ignored
Then actually on 15.10. came a mail from support. This time from a "Heidi", who claimed in a rather cheeky tone that the account statement had not been received. And I should just send it to her by mail, so that they could "finally" proceed with the validation of the payout. I then sent the account statement a third time, this time to Heidi. To be on the safe side, I wrote that this was already the third time and that she would find both IBAN and BIC clearly and unmistakably on the document
Today on 16.10. I receive an email from NetBet support in the afternoon. How happy they are that I trust the casino, only they would need a bank statement (sic!) from me, on which both IBAN and BIC must be included. Behind it immediately the note that I can also cancel the withdrawal at any time during the validation process with exact explanation of where to click
I then escalated a bit and asked the support, among other things, whether they want to make fun of me?
No answer. I know that this is a relatively small amount, but I would still like to warn against depositing in this casino, especially because certainly some Deposit there and then it becomes even more annoying with larger or very large wins. For me, it is also a matter of principle. If they already organize such a drama with 180, - Euro and work with delay and stalling tactics. It is quite obvious that NetBet Casino is not willing to pay out wins and during this stalling tactic speculates that you cancel your payout. Of course, I would rather cut off my hands than do that, which would be completely stupid after such an act. I've already written off the money in my mind, but I think you should make something like this public. This is my first bad experience with a casino. With the others, it always went quickly and without problems
If, contrary to expectations, I receive the win, I will write it here
So I think that this is getting worse with the "do not want to pay out" I read that lately very often. It is probably so that the casinos make less and less turnover because the wins and free spins are less and less. Therefore, many stop playing. Even with the Youtubern goes almost nothing more. I have recently watched some live streams of it.
Warning about NetBet casino - win will not be paid out
17th Oct. 2019, at 08:13 pm CEST#19
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update
This morning I sent NetBet the link to this thread. In the afternoon I suddenly received the message that my account is now fully verified, but it will now take 48 hours (not can) until the payout is confirmed. In the status you can see the payout now still as "pending". After the 48 hours I should get a mail about the withdrawal confirmation. After that, it would take another 5 - 8 days for the money to be in my account. I don't believe they will pay out, think it's such an appeasement number. However, if it does work out, that would be a good 3 weeks that NetBet will have taken to pay out then. If I compare Videoslots or Twin, where a payout is faster than you can say "Moin", it's really embarrassing
As I said, I realize that it is a fairly small win. I don't have to have my money within 24 hours, and I'm happy to wait if something gets lost in the mail and everything is delayed a bit - that can always happen. But what annoys me here is the obvious attempt to delay under flimsy reasons, because if I am now so suddenly verified, it can not have been because of my bank statement. Well, I'll just wait and see
Warning about NetBet casino - win will not be paid out
17th Oct. 2019, at 08:18 pm CEST#20
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crystal_machmeth wrote on 17.10.2019 at 11:29 am: it is no longer a secret that the Online Casinos always try to not pay out earned wins and the mga will not be able to do much. most online casinos are, to my knowledge, controlled by members of the maltian mafia.
this torsten is also not an unknown name in the criminal underworld of malta
Now i think that is a bit exaggerated. ^^
It has never happened to me at any other casino that I had the feeling that they would avoid the payout. That ran so far always like clockwork. Best example again Videoslots, but also many others. I would never turn to the MGA because of such a small amount of 180, - Euro. Just imagine that it would be so really lousy, you would have to run after large sums
Warning about NetBet casino - win will not be paid out
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Warning about NetBet casino - win will not be paid out
Nobody has liked this post so far
Most casinos want to have the documents either uploaded directly via the website or just sent to a specific mail address // support address. And also only to this address I would send these things also. If you have sent the statement directly to Heidi, for example, and Heidi is no longer there for 2 weeks or forever, then the mail will not be processed if her inbox is not redirected to a general distribution list.
But this is of course only a guess and possibility how it could come to this.
I hope that the problem will be solved soon.
Greetings Tim
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Warning about NetBet casino - win will not be paid out
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Apparently they wanted to delay the payout. Is already annoying.
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Warning about NetBet casino - win will not be paid out
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@Sevgi_81
Think they will refuse the payout completely
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Warning about NetBet casino - win will not be paid out
Liked this post: Anonym
this torsten is also not an unknown name in the criminal underworld of malta
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Warning about NetBet casino - win will not be paid out
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Warning about NetBet casino - win will not be paid out
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Yes, will let you know 😊
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Warning about NetBet casino - win will not be paid out
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So I think that this is getting worse with the "do not want to pay out" I read that lately very often. It is probably so that the casinos make less and less turnover because the wins and free spins are less and less. Therefore, many stop playing. Even with the Youtubern goes almost nothing more. I have recently watched some live streams of it.
This post has been translated automatically
Warning about NetBet casino - win will not be paid out
Nobody has liked this post so far
This morning I sent NetBet the link to this thread. In the afternoon I suddenly received the message that my account is now fully verified, but it will now take 48 hours (not can) until the payout is confirmed. In the status you can see the payout now still as "pending". After the 48 hours I should get a mail about the withdrawal confirmation. After that, it would take another 5 - 8 days for the money to be in my account. I don't believe they will pay out, think it's such an appeasement number. However, if it does work out, that would be a good 3 weeks that NetBet will have taken to pay out then. If I compare Videoslots or Twin, where a payout is faster than you can say "Moin", it's really embarrassing
As I said, I realize that it is a fairly small win. I don't have to have my money within 24 hours, and I'm happy to wait if something gets lost in the mail and everything is delayed a bit - that can always happen. But what annoys me here is the obvious attempt to delay under flimsy reasons, because if I am now so suddenly verified, it can not have been because of my bank statement. Well, I'll just wait and see
This post has been translated automatically
Warning about NetBet casino - win will not be paid out
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Now i think that is a bit exaggerated. ^^
It has never happened to me at any other casino that I had the feeling that they would avoid the payout. That ran so far always like clockwork. Best example again Videoslots, but also many others. I would never turn to the MGA because of such a small amount of 180, - Euro. Just imagine that it would be so really lousy, you would have to run after large sums
This post has been translated automatically