Warning about NetBet casino - win will not be paid out
16th Oct. 2019, at 09:21 pm CEST#1
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Have used on 07.10.2019 at NetBet the Welcome bonus, it (in compliance with the conditions) can implement successfully and in the end had a win of 180, - Euro. I gave that to the payout. When the amount on 09.10. in the casino was still displayed as "pending", I asked. NetBet then asked me via mail to verify me. I sent all documents (ID, copy of the utility bill, copy of the bank statement) as requested via mail to NetBet. Back came the request to send a bank statement on which both IBAN and BIC were clearly visible. This had been the case anyway, but I then sent the account statement a second time with the note that the BIC was to be found at the top right of the document. IBAN was emblazoned bold and large in the middle of the page. So far so good
After I heard nothing for 2 days and the payout still had the status "pending", I asked again on 12.10. at NetBet. Thereupon, another 2 days passed without response. On 14.10. I tried to settle the matter via chat, which did not work because you can not reach anyone via chat at NetBet. Both during the day and in the evening and at night. Quite annoyed, I then wrote a still polite mail asking support to pay out the win. I also pointed out that I will not cancel the amount under any circumstances if they aim to do so, because I cannot be sure if wins will be paid out at all. I also announced that I would post the problem on "Gamblejoe" if I continued to be ignored
Then actually on 15.10. came a mail from support. This time from a "Heidi", who claimed in a rather cheeky tone that the account statement had not been received. And I should just send it to her by mail, so that they could "finally" proceed with the validation of the payout. I then sent the account statement a third time, this time to Heidi. To be on the safe side, I wrote that this was already the third time and that she would find both IBAN and BIC clearly and unmistakably on the document
Today on 16.10. I receive an email from NetBet support in the afternoon. How happy they are that I trust the casino, only they would need a bank statement (sic!) from me, on which both IBAN and BIC must be included. Behind it immediately the note that I can also cancel the withdrawal at any time during the validation process with a precise explanation of where to click
I then escalated a bit and asked the support, among other things, whether they want to make fun of me?
No answer. I know that this is a relatively small amount, but I would still like to warn against depositing in this casino, especially because certainly some Deposit there and then it becomes even more annoying with larger or very large wins. For me, it is also a matter of principle. If they already organize such a drama with 180, - Euro and work with delay and stalling tactics. It is quite obvious that NetBet Casino is not willing to pay out wins and during this stalling tactic speculates that you cancel your payout. Of course, I would rather cut off my hands than do that, which would be completely stupid after such an act. I've already written off the money in my mind, but I think you should make something like this public. This is my first bad experience with a casino. With the others, it always went quickly and without problems
If, contrary to expectations, I receive the win, I will write it here
Warning about NetBet casino - win will not be paid out
16th Oct. 2019, at 09:34 pm CEST#2
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Saphira wrote on 16/10/2019 at 21:21: Used the Welcome bonus on 07/10/2019 at NetBet, was able to implement it successfully (in compliance with the conditions) and in the end had a win of 180, - Euro. I gave that to the payout. When the amount on 09.10. in the casino was still displayed as "pending", I asked. NetBet then asked me via mail to verify me. I sent all documents (ID, copy of the utility bill, copy of the bank statement) as requested via mail to NetBet. Back came the request to send a bank statement on which both IBAN and BIC were clearly visible. This had been the case anyway, but I then sent the account statement a second time with the note that the BIC was to be found in the upper right corner of the document. IBAN was emblazoned bold and large in the middle of the page. So far so good
After I heard nothing for 2 days and the payout still had the status "pending", I asked again on 12.10. at NetBet. Thereupon, another 2 days passed without response. On 14.10. I tried to settle the matter via chat, which did not work because you can not reach anyone via chat at NetBet. Both during the day and in the evening and at night. Quite annoyed, I then wrote a still polite mail asking support to pay out the win. I also pointed out that I will not cancel the amount under any circumstances, if they aim to do so, because I cannot be sure if wins will be paid out at all. I also announced that I would post the problem on "Gamblejoe" if I continued to be ignored
Then actually on 15.10. came a mail from support. This time from a "Heidi", who claimed in a rather cheeky tone that the account statement had not been received. And I should just send it to her by mail, so that they could "finally" proceed with the validation of the payout. I then sent the account statement a third time, this time to Heidi. To be on the safe side, I wrote that this was already the third time and that she would find both IBAN and BIC clearly and unmistakably on the document
Today on 16.10. I receive an email from NetBet support in the afternoon. How happy they are that I trust the casino, only they would need a bank statement (sic!) from me, on which both IBAN and BIC must be included. Behind it immediately the note that I can also cancel the withdrawal at any time during the validation process with a precise explanation of where to click
I then escalated a bit and asked the support, among other things, whether they want to make fun of me?
No answer. I know that this is a relatively small amount, but I would still like to warn against depositing in this casino, especially because certainly some Deposit there and then it becomes even more annoying with larger or very large wins. For me, it is also a matter of principle. If they already organize such a drama with 180, - Euro and work with delay and stalling tactics. It is quite obvious that NetBet Casino is not willing to pay out wins and during this stalling tactic speculates that you cancel your payout. Of course, I would rather cut off my hands than do that, which would be completely stupid after such an act. I've already written off the money in my mind, but I think you should make something like this public. This is my first bad experience with a casino. With the others, it always went quickly and without problems
If, contrary to expectations, I receive the win, I will write it here
Yes, I'm also waiting since the weekend for my win ... only 145 euros, but still. I have deposited without bonus. Am curious ... am cpl. verified & instruction on my Visa would allegedly already initiated.
Had until now because of free spins & constantly faltering games contact with a 'Torsten' in chat, which was very very rude. I was always nice & friendly, but he thought I was stupid & just ended the chat. That was the last time I will deposit anything there. Good luck to you with the payout. 🍀
Yes, I have also heard about this strange Torsten. I think, in the No-Deposit-Thread, where it was about the free spins. Would just be a shame if more and more people Deposit and get the same trouble. I also keep my fingers crossed that you see your money. Is with you already 3 days ago, although you are long verified. But wait and see. Maybe it works for you. Would be nice if you could briefly let me know if it worked for you
Warning about NetBet casino - win will not be paid out
16th Oct. 2019, at 10:55 pm CEST#6
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Saphira wrote on 16/10/2019 at 21:21: Used the Welcome bonus on 07/10/2019 at NetBet, was able to implement it successfully (in compliance with the conditions) and in the end had a win of 180, - Euro. I gave that to the payout. When the amount on 09.10. in the casino was still displayed as "pending", I asked. NetBet then asked me via mail to verify me. I sent all documents (ID, copy of the utility bill, copy of the bank statement) as requested via mail to NetBet. Back came the request to send a bank statement on which both IBAN and BIC were clearly visible. This had been the case anyway, but I then sent the account statement a second time with the note that the BIC was to be found in the upper right corner of the document. IBAN was emblazoned bold and large in the middle of the page. So far so good
After I heard nothing for 2 days and the payout still had the status "pending", I asked again on 12.10. at NetBet. Thereupon, another 2 days passed without response. On 14.10. I tried to settle the matter via chat, which did not work because you can not reach anyone via chat at NetBet. Both during the day and in the evening and at night. Quite annoyed, I then wrote a still polite mail asking support to pay out the win. I also pointed out that I will not cancel the amount under any circumstances, if they aim to do so, because I cannot be sure if wins will be paid out at all. I also announced that I would post the problem on "Gamblejoe" if I continued to be ignored
Then actually on 15.10. came a mail from support. This time from a "Heidi", who claimed in a rather cheeky tone that the account statement had not been received. And I should just send it to her by mail, so that they could "finally" proceed with the validation of the payout. I then sent the account statement a third time, this time to Heidi. To be on the safe side, I wrote that this was already the third time and that she would find both IBAN and BIC clearly and unmistakably on the document
Today on 16.10. I receive an email from NetBet support in the afternoon. How happy they are that I trust the casino, only they would need a bank statement (sic!) from me, on which both IBAN and BIC must be included. Behind it immediately the note that I can also cancel the withdrawal at any time during the validation process with a precise explanation of where to click
I then escalated a bit and asked the support, among other things, whether they want to make fun of me?
No answer. I know that this is a relatively small amount, but I would still like to warn against depositing in this casino, especially because certainly some Deposit there and then it becomes even more annoying with larger or very large wins. For me, it is also a matter of principle. If they already organize such a drama with 180, - Euro and work with delay and stalling tactics. It is quite obvious that NetBet Casino is not willing to pay out wins and during this stalling tactic speculates that you cancel your payout. Of course, I would rather cut off my hands than do that, which would be completely stupid after such an act. I've already written off the money in my mind, but I think you should make something like this public. This is my first bad experience with a casino. With the others, it always went quickly and without problems
If, contrary to expectations, I receive the win, I will write it here
How did you make your deposit at Netbet with a Paysafe card or another deposit method? If it was a Paysafe card, they require a screenshot from My Paysafe. I learned there last week that I only get paid my win if I register on this site and send a screenshot of it to the casino.
Warning about NetBet casino - win will not be paid out
16th Oct. 2019, at 11:29 pm CEST#8
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Falko wrote on 10/16/2019 10:55 PM
How did you make your Deposit at NetBet with a Paysafe card or another deposit method ? If it was a Paysafe card,they require a screenshot from My Paysafe. I found out last week that I only get paid my win if I register on this site and send a screenshot of it to the casino.
I have transferred by bank transfer (immediately). Hope you get your win
Warning about NetBet casino - win will not be paid out
16th Oct. 2019, at 11:33 pm CEST#9
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upola wrote on 16/10/2019 at 22:56: Then the casino must have changed but hard.
When I played there, the money was always there the next day.
Good that I have deleted my account.
Also thought it was serious. For me, it's just unbelievable that you demand 4 times this account statement and then still claims that you have not received it. The whole thing then gets an even stranger flavor, if constantly notes are made, as you can cancel again. I have never experienced this at a casino
Warning about NetBet casino - win will not be paid out
16th Oct. 2019, at 11:42 pm CEST#10
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The problems I do not know at NetBet at all, I always pay there with Paysafe card and can also always pay out 👍🏻
You have to have a Paysafecard account then submit via screenshot there.
So it is one of my favorite casinos 😀
Can't complain there if you do everything right then something like this doesn't happen.
Warning about NetBet casino - win will not be paid out
Nobody has liked this post so far
After I heard nothing for 2 days and the payout still had the status "pending", I asked again on 12.10. at NetBet. Thereupon, another 2 days passed without response. On 14.10. I tried to settle the matter via chat, which did not work because you can not reach anyone via chat at NetBet. Both during the day and in the evening and at night. Quite annoyed, I then wrote a still polite mail asking support to pay out the win. I also pointed out that I will not cancel the amount under any circumstances if they aim to do so, because I cannot be sure if wins will be paid out at all. I also announced that I would post the problem on "Gamblejoe" if I continued to be ignored
Then actually on 15.10. came a mail from support. This time from a "Heidi", who claimed in a rather cheeky tone that the account statement had not been received. And I should just send it to her by mail, so that they could "finally" proceed with the validation of the payout. I then sent the account statement a third time, this time to Heidi. To be on the safe side, I wrote that this was already the third time and that she would find both IBAN and BIC clearly and unmistakably on the document
Today on 16.10. I receive an email from NetBet support in the afternoon. How happy they are that I trust the casino, only they would need a bank statement (sic!) from me, on which both IBAN and BIC must be included. Behind it immediately the note that I can also cancel the withdrawal at any time during the validation process with a precise explanation of where to click
I then escalated a bit and asked the support, among other things, whether they want to make fun of me?
No answer. I know that this is a relatively small amount, but I would still like to warn against depositing in this casino, especially because certainly some Deposit there and then it becomes even more annoying with larger or very large wins. For me, it is also a matter of principle. If they already organize such a drama with 180, - Euro and work with delay and stalling tactics. It is quite obvious that NetBet Casino is not willing to pay out wins and during this stalling tactic speculates that you cancel your payout. Of course, I would rather cut off my hands than do that, which would be completely stupid after such an act. I've already written off the money in my mind, but I think you should make something like this public. This is my first bad experience with a casino. With the others, it always went quickly and without problems
If, contrary to expectations, I receive the win, I will write it here
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Warning about NetBet casino - win will not be paid out
Nobody has liked this post so far
Yes, I'm also waiting since the weekend for my win ... only 145 euros, but still. I have deposited without bonus. Am curious ... am cpl. verified & instruction on my Visa would allegedly already initiated.
Had until now because of free spins & constantly faltering games contact with a 'Torsten' in chat, which was very very rude. I was always nice & friendly, but he thought I was stupid & just ended the chat. That was the last time I will deposit anything there. Good luck to you with the payout. 🍀
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Warning about NetBet casino - win will not be paid out
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cleopetra
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Warning about NetBet casino - win will not be paid out
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Blocking without reason.
Withdrawal without reason Cancelled.
When I tried to log in, close!
eMails no response.
Thanks for 100€ nix!
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Warning about NetBet casino - win will not be paid out
Nobody has liked this post so far
This post has been translated automatically
Warning about NetBet casino - win will not be paid out
Nobody has liked this post so far
How did you make your deposit at Netbet with a Paysafe card or another deposit method? If it was a Paysafe card, they require a screenshot from My Paysafe. I learned there last week that I only get paid my win if I register on this site and send a screenshot of it to the casino.
This post has been translated automatically
Warning about NetBet casino - win will not be paid out
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When I still played there, the money was always there the next day.
Good that I have deleted my account.
This post has been translated automatically
Warning about NetBet casino - win will not be paid out
Nobody has liked this post so far
I have transferred by bank transfer (immediately). Hope you get your win
This post has been translated automatically
Warning about NetBet casino - win will not be paid out
Nobody has liked this post so far
Also thought it was serious. For me, it's just unbelievable that you demand 4 times this account statement and then still claims that you have not received it. The whole thing then gets an even stranger flavor, if constantly notes are made, as you can cancel again. I have never experienced this at a casino
This post has been translated automatically
Warning about NetBet casino - win will not be paid out
Nobody has liked this post so far
You have to have a Paysafecard account then submit via screenshot there.
So it is one of my favorite casinos 😀
Can't complain there if you do everything right then something like this doesn't happen.
This post has been translated automatically