Hello!
After I first had to complete the turnover requirements and Verification, I had a win of €9000 that I wanted to withdraw. On 5.3.2024 I applied for 2 times 4000€ and once 1000€. Since then, their status has not changed. I have written to Live Support several times but have only ever been put off. I was told that for higher wins, this must be clarified with the game operator. However, these 3 to 5 days have now elapsed twice. Is there still hope that the payments will be processed?
Chrisi wrote on 16.03.2024 at 13:43: Hello!
After I first had to complete the turnover requirements and Verification, I had a win of 9000€ that I wanted to withdraw. On 5.3.2024 I applied for these 2 times 4000€ and once 1000€. Since then, their status has not changed. I have written to Live Support several times but have only ever been put off. I was told that for higher wins, this must be clarified with the game operator. However, these 3 to 5 days have now elapsed twice. Is there any hope that the payments will be processed?
LG Chrisi
The payment will be processed, don't worry. Platin has always paid out so far.
Since October 2023 they have a different license. Since then, the payout time has deteriorated significantly, but they pay out.
Be patient a little. If that's too long for you, then you know where you shouldn't play in the future
Payout "pending" for more than 10 days
Nobody has liked this post so far
After I first had to complete the turnover requirements and Verification, I had a win of €9000 that I wanted to withdraw. On 5.3.2024 I applied for 2 times 4000€ and once 1000€. Since then, their status has not changed. I have written to Live Support several times but have only ever been put off. I was told that for higher wins, this must be clarified with the game operator. However, these 3 to 5 days have now elapsed twice. Is there still hope that the payments will be processed?
LG Chrisi
This post has been translated automatically
Payout "pending" for more than 10 days
Liked this post:
Chrisi
The payment will be processed, don't worry. Platin has always paid out so far.
Since October 2023 they have a different license. Since then, the payout time has deteriorated significantly, but they pay out.
Be patient a little. If that's too long for you, then you know where you shouldn't play in the future
This post has been translated automatically