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mr.play: [solved] Hands off Mr.play

Topic created on 22nd May. 2019 | Page: 1 of 3 | Answers: 24 | Views: 8,017
Hasi84

[solved] Hands off Mr.play

22nd May. 2019, at 01:02 pm CEST#1
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Have made a profit at mr.play for 3 weeks I'm waiting for my payout, have sent all requested documents but nothing, they are so what of clever what have done with the chat can not chat at mr play, have called the meant that they call me back was also nothing got no callback, and on email always comes the same answer "please have some patience" yes sure I also make a profit at other casinos and the money is paid out in 2 days, mr.play is the last they only want to collect nothing give out, so please who is also with this thing understand do something against it, no one spends money for nothing I play so that I also make a win and when I win I also want my money

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mrplay

[solved] Hands off Mr.play

22nd May. 2019, at 03:14 pm CEST#2
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Hello,
can I please get your username with us?

mr.play

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Anonym

[solved] Hands off Mr.play

22nd May. 2019, at 03:17 pm CEST#3
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Well if here even the Casino manager announces itself would have nevertheless everything soon gerklärt be, or...... ... ... .

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Julian
Elite

[solved] Hands off Mr.play

22nd May. 2019, at 06:04 pm CEST#4
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Please do not exchange usernames or other personal data in the forum, but via Communicator. (Private Message)

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mrplay

[solved] Hands off Mr.play

26th May. 2019, at 08:32 am CEST#5
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Liked this post: Avatar von Matthias Matthias

Good morning,

Money has been sent.

The original documents sent were not correct.
You sent the documents before we requested them.

Therefore, they were incomplete and caused the delay in payment.

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m****9

[solved] Hands off Mr.play

26th May. 2019, at 08:41 am CEST#6
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mrplay wrote on 05/26/2019 08:32 AM
Good morning,

Money has been sent.

The original documents sent were not correct.
You sent the documents before we requested them.

Therefore, they were incomplete and caused the delay in payment.


Yes no is clear, a slight delay of 3 weeks! A mail would have been enough, a matter of 5 minutes to request new documents!

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Emx81
Top Member

[solved] Hands off Mr.play

26th May. 2019, at 08:45 am CEST#7
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Liked this post: Avatar von mrplay mrplay
So I think it's good that someone here personally takes a stand and regulates the matter.
And if you read through his problem it may well be that there were communication problems

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m****9

[solved] Hands off Mr.play

26th May. 2019, at 08:58 am CEST#8
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Liked this post: Avatar von chilliy chilliy
Well, to have to wait 3 weeks until the account is verifziert I find already cheeky! Just trampled on their own terms and conditions and introduced three weeks flexitime? Not only the user should have to adhere to the rule. Wehe one turns times a spin with bonus too high, then it is directly pointed to the rules. A casino with MGA license behaves like a "sow".

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Moritz

[solved] Hands off Mr.play

13th Jul. 2019, at 08:52 pm CEST#9
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Hi,

250 Euro payout requested on 10.07. All documents uploaded. The day before yesterday via chat get the info that all documents are complete. Yesterday I get a mail after that. that there is no Iban Nr on the transfer. Now a 2nd invoice and my bank card with the IBAN nr. uploaded. No answer. Just asked by chat. Should be in processing. I asked when I get my money. Employee on chat just ended the conversation...... ...


Looking forward to hearing back. Otherwise I have to write this in all forums until I get my money.In the end I deposited with the same bank account. Bank card, 2 bills and 1 transfer should be enough or ? NAtürlich my ID also. No documents are missing at all. 50 Euro bonus I have also played over 35 times. In total over 2000 euros. So 250 euros I have to get. I think it is a great pity......

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upola
Legend

[solved] Hands off Mr.play

13th Jul. 2019, at 08:59 pm CEST#10
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My God, keep your feet still.
At the casino group it takes only one time 2 days until it is processed, and now on the weekend nothing happens there.
If everything is in order with your documents, you should get your money by Wednesday at the latest.

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