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Lapalingo: Lapalingo suspends account and is stubborn

Topic created on 16th Jun. 2019 | Page: 1 of 2 | Answers: 12 | Views: 4,178
Kwwn89

Lapalingo suspends account and is stubborn

16th Jun. 2019, at 02:58 am CEST#1
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Evening,

Since all my mails and Live Chat visit always only stroppy response and Lapalingo is not aware of any fault in the matter, I am looking for help here on this way. I had won 1200 euros, and requested a payout. It took a long time until it was processed and so I played the 1200€ down to 800 and then set my loss limit to 1€ and then again made the withdrawal, which again took a long time until it is processed. I was able to gamble away my win despite the loss limit + deposits I made afterwards. I deposited at least 600-1100€ afterwards and was able to gamble it away without any problems. When I then looked in live chat and support for help I was simply told that I had not set a loss limit, and then my account was deactivated because of gambling addiction. Lapalingo does not respond to any email or contact attempts via live chat, I am constantly told that I did not set a loss limit and that support will contact me. I've been waiting for at least 2 weeks now and nothing at all comes of it. I see slowly no other way out than to contact a lawyer and the MGA so that everything can be clarified, even if the fault was mine, since I played myself, but the fault is rather on the part of Lapalingo because my loss limit was limited to 1 € and it just did not work why ever. In any case, I am aware of my guilt in retrospect, even if the system has probably failed somehow.

How do you see it? Is there anything to do?

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Kleinkariert
Expert

Lapalingo suspends account and is stubborn

16th Jun. 2019, at 03:15 am CEST#2
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Chances very low. Lawyer would have to act in Malta, according to German law, gambling in Online Casinos is not allowed. That is, you would have to find a lawyer who represents the EU variant.

Is annoying, but that with the loss limit you experience with many sites. Generally, Deposit limits are also treated differently. Much is in the fine print. But you can timeout, so do some people.

I would like to write something positive but the chances are close to zero. You can only try to talk to Lapalingo to find a compromise, but the chances are not really high. They will rather explain the loss system and wish you a nice day.

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Anonym

Lapalingo suspends account and is stubborn

16th Jun. 2019, at 11:32 am CEST#3
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No chance. You can neither bet on Lapalingo's insight, nor have hope for the MGA. The lawyer you want to hire will only make the costs skyrocket even more. Finger away and blow through.

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Dbac79
Elite

Lapalingo suspends account and is stubborn

16th Jun. 2019, at 12:53 pm CEST#4
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if you set a loss limit and notice that it does not apply, you have to inform the support directly and not just continue playing and then want your money back, if you had won you would not have been bothered

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Mo1985
Amateur

Lapalingo suspends account and is stubborn

16th Jun. 2019, at 07:42 pm CEST#5
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Lapalingo has done everything right in blocking you!

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LapalingoCasino
Visitor

Lapalingo suspends account and is stubborn

11th Jul. 2019, at 12:15 pm CEST#6
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Hello Kwwn89

I am writing to you to ask if you continue to have problems with your account, or if the problem has been resolved.

If you still have unanswered questions or need further help to close this case, I would ask you to send me a private message with your email address that you used when you registered.

Once I receive this information from you, I will be happy to take a look at your account and see how the account closure and limit setting issues came about.

I thank you already for your time and wish you a nice day

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Anonym

Lapalingo suspends account and is stubborn

11th Jul. 2019, at 12:40 pm CEST#7
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Are you sure you set the right limit?

I don't have the exact settings at Lapalingo in my head, but many casinos distinguish between limits for total bet and loss.
So if you Deposit 100 euros, play 800 euros, and then set the loss to 1 euro, the limit for the specified period takes effect only when you have gambled 701 euros because you are first 700 euros in plus.

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Kingspinner

Lapalingo suspends account and is stubborn

14th Aug. 2019, at 07:34 pm CEST#8
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I have a similar problem and they are completely against it, I asked nicely if they could possibly regulate it but no chance.
First one wrote me that would be fine and then comes another rejection.
Then this problem with the Verification of the credit card to pay out, which is not possible for me because of stolen postage.
With 3000 € came not a significant win and that with a payout ratio of 96% which makes 4% house advantage.
Everything seems quite strange to me, they have also blocked my account because of gambling addiction.
Really nice, have been robbed, my car is in the ass and I now have no money and a loan I also do not get approved.

Right Jackpot I would say.

I think I am with the topic through. With 3000 € would not have happened even in a normal casino, because there you first wait until it is booked over what costs immensely much time and besides, the machine shits at the latest after 2000 € anyway wins because the machine is then full to the brim. And that with a house advantage of over 30%.
In addition, you still have employees who would stop you if you completely go beyond the limits.
The function of the RealityCheck at Lapalingo also does not really work, is supposed to come every hour, but this does not correspond to the truth.
Well......

If anyone here has a really good idea what I can do, I'll be happy to listen to it and then implement it.

My life depends on it right now, in this sense have a nice evening and thank you for any suggestions.

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Kleinkariert
Expert

Lapalingo suspends account and is stubborn

14th Aug. 2019, at 07:50 pm CEST#9
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Kingspinner wrote on 14/08/2019 at 19:34: Have a similar problem and the Stellen themselves there completely cross, have asked nicely if they regulate the possibly but no chance.
First one wrote me that would be fine and then comes another rejection.
Then this problem with the Verification of the credit card to pay out, which is not possible for me because of stolen postage.
With 3000 € came not a significant win and that with a payout ratio of 96% which makes 4% house advantage.
Everything seems quite strange to me, they have also blocked my account because of gambling addiction.
Really nice, have been robbed, my car is in the ass and I now have no money and a loan I also do not get approved.

Right Jackpot I would say.

I think I am with the topic through. With 3000 € would not have happened even in a normal casino, because there you first wait until it is booked over what costs immensely much time and besides, the machine shits at the latest after 2000 € anyway wins because the machine is then full to the brim. And that with a house advantage of over 30%.
In addition, you still have employees who would stop you if you completely go beyond the limits.
The function of the RealityCheck at Lapalingo also does not really work, is supposed to come every hour, but this does not correspond to the truth.
Well......

If anyone here has a really good idea what I can do, I'll be happy to listen to it and then implement it.

My life depends on it right now, in this sense have a nice evening and thank you for any suggestions.

To lock you because of Gambling addiction was more than correct, that recognizes one as normal thinking humans directly with your writing. You think that the Slot machines throw when they <randvoll>are? Rather, they go on break and this is not a normal casino but a Spielothekt. In a normal casino, the money is directly in the machine, these are in state hands.

Online casinos are something else again, the house advantage is different for each slot and even at 4% it means that you will constantly lose money. The higher the Variance of the slot the more likely you are to lose your bet. Why do you gamble 3000 € if you don't have the money? And this is what is called gambling addiction, you should probably take care of your life and stuff your money into the machines...

If there is still money available, you should <LapalingoManager>write to</LapalingoManager> the person <LapalingoManager>who wrote here privately with your e-mail address (with which you are registered there)</LapalingoManager>. <LapalingoManager>Describe the problem, block your credit card and apply for a new one, .... The manager will tell you more. And as long as you are blocked you can not gamble it away. But if you have gambled everything away, then a Debt counselor is recommended and possibly a therapy.</LapalingoManager></randvoll>

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chriss1808
Experienced

Lapalingo suspends account and is stubborn

14th Aug. 2019, at 08:08 pm CEST#10
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Kwwn89 wrote on 06/16/2019 02:58 PM: Evening,

Since on all my mails and Live Chat visit is always only stroppy response and Lapalingo is not aware of any fault in the matter, I am looking for help here on this way.... I had won 1200 euros, and requested a payout. It took a long time until it was processed and so I played the 1200€ down to 800 and then set my loss limit to 1€ and then again made the withdrawal, which again took a long time until it is processed. I was able to gamble away my win despite the loss limit + deposits I made afterwards. I deposited at least 600-1100€ afterwards and was able to gamble it away without any problems. When I then looked in live chat and support for help I was simply told that I had not set a loss limit, and then my account was deactivated because of gambling addiction. Lapalingo does not respond to any email or contact attempts via live chat, I am constantly told that I did not set a loss limit and that support will contact me. I've been waiting for at least 2 weeks now and nothing at all comes of it. I see slowly no other way out than to contact a lawyer and the MGA so that everything can be clarified, even if the fault was mine, since I played myself, but the fault is rather on the part of Lapalingo because my loss limit was limited to 1 € and it just did not work why ever. In any case, I am aware of my guilt in retrospect, even if the system has probably failed somehow.

How do you see it? Is there anything you can do?
yep I had the same problem loss limit set to 25 euros the 25 I still had in the account gambled away and then there was remaining limit 334 euros??? then I canceled my payout until the limit at some point has taken hold.... find that also ne sauerei!

This post has been translated automatically

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