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Dunder: [solved] Maybe someone can help. Dunder verification

Topic created on 21st Mar. 2019 | Page: 1 of 2 | Answers: 13 | Views: 3,724
stevo11984
Amateur

[solved] Maybe someone can help. Dunder verification

21st Mar. 2019, at 12:38 pm CET#2
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I used a SkrillAccout (my brother's) saved on my PC at Dunder for the first deposit.
Since this was not the right one, the payment was also rejected (no credit)

Now I made a Deposit via my bank account and converted it. After withdrawal processing, my account was blocked.
Until today I did not know why.
After sending my data, I got this mail today:

Congratulations Steve!

We have checked your documents and your Dunder account is now verified. This was a one-time thing and will not be required again

If you have pending withdrawals, they will now be processed. We will send you an email as soon as your money is on its way

You can now enjoy Dunder as a fully verified player

Best regards,
The Dunder Team



After my account 1h later was still not free I write to the support.
The answer comes.
You still have to verify your Skrill account.

I have now sent the information and hope for goodwill, but he told me already in the chat that would violate the terms and conditions.

Maybe who has connections to Dunder and can help me

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k****8

[solved] Maybe someone can help. Dunder verification

21st Mar. 2019, at 01:07 pm CET#1
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Unbelievable soas ... But sp are unfortunately some casinos try times new livechat zugehen vilt is yes someone with good mood times in the chat sad sowaß. ... So they do it even with a high win is simply locked the account kleckis the eh hope your problem settles positively

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stevo11984
Amateur

[solved] Maybe someone can help. Dunder verification

21st Mar. 2019, at 02:16 pm CET#3
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I had once had something similar at Betfair.
There I even have a completed payment and I was notified of the error.the payment option was deleted with my consent.

It is just incredibly brazen to evaluate an uncompleted payment as a reason for AGB fraud.
For a casino with such positive feedback simply disappointing...

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stevo11984
Amateur

[solved] Maybe someone can help. Dunder verification

22nd Mar. 2019, at 03:46 pm CET#4
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Does not seem worth mentioning that large casino groups cheats me out of my money here. Had already hoped for help, since I'm probably more in the right than in the wrong here
Completed Verification and a Deposit that was not clearly show what the casino aims here!

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Kleinkariert
Expert

[solved] Maybe someone can help. Dunder verification

22nd Mar. 2019, at 04:12 pm CET#5
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You write best again an e-mail that the payment did not go through and is therefore not available. Otherwise, write to the MGA, the contacts with Dunder are quite limited. The casino is not particularly concerned about a good connection with their players.

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stevo11984
Amateur

[solved] Maybe someone can help. Dunder verification

23rd Mar. 2019, at 01:18 am CET#6
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Kleinkariert wrote on 22/03/2019 at 16:12: You write best again an email that the payment did not go through and is therefore not available. Otherwise, you write the MGA, the contacts with Dunder are quite limited. The casino does not particularly strive for a good connection to their players


i thank you first of all that you give me advice.
I just wrote a detailed mail to Dunder and I am waiting for it...
If still nothing comes out, can you tell me where I can write to the MGA?

thank you

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stevo11984
Amateur

[solved] Maybe someone can help. Dunder verification

25th Mar. 2019, at 06:34 am CET#7
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Hi Steve,

It seems like something went wrong with the processing of your payout.

There can be several reasons for this, so please contact us so we can get to the bottom of what went wrong. You can either chat with us or reply directly to this email. If you choose to chat with us, please include the transaction reference.

Transaktionsreferenz 2019030101000113917
Amount: xxxx €
Payment method: Trustly
Date and time: 03/25/2019 01:10:31

Best regards,
The Dunder Team

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stevo11984
Amateur

[solved] Maybe someone can help. Dunder verification

25th Mar. 2019, at 06:58 am CET#8
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I have now looked at the terms and conditions. My English is not perfect, yet I could not find any entry on 'third party paymanents'
But only illegal payment
The question arises of course only if one can evaluate a not completed payment at all as a payment....

can anyone confirm this?
https://www.dunder.com/de?m=consent&consentId=333

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Stromberg
Legend

[solved] Maybe someone can help. Dunder verification

25th Mar. 2019, at 07:04 am CET#9
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stevo11984 wrote on 03/25/2019 06:34: Hello Steve,

It seems like something went wrong with the processing of your payout.

There can be several reasons for this, so please contact us so we can get to the bottom of what went wrong. You can either chat with us or reply directly to this email. If you choose to chat with us, please include the transaction reference.

Transaktionsreferenz 2019030101000113917
Amount: xxxx €
Payment method: Trustly
Date and time: 03/25/2019 01:10:31

Best regards,
The Dunder Team

Have you already made contact in response to this now? Maybe it will be settled then

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Kleinkariert
Expert

[solved] Maybe someone can help. Dunder verification

25th Mar. 2019, at 10:15 am CET#10
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stevo11984 wrote on 03/25/2019 06:34: Hello Steve,

It seems like something went wrong with the processing of your payout.

There can be several reasons for this, so please contact us so we can get to the bottom of what went wrong. You can either chat with us or reply directly to this email. If you choose to chat with us, please include the transaction reference.

Transaktionsreferenz 2019030101000113917
Amount: xxxx €
Payment method: Trustly
Date and time: 03/25/2019 01:10:31

Best regards,
The Dunder Team

A reputable casino would simply cancel the cancelled payment and pay it out.

The best is to write by email, there it is more likely to be given to the right person. In the Live Chat are felt 80% clueless and talk crazy stuff. For simple inquiries this is ok but for such cases it is better to use the email.

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