Topic created on 11th Nov. 2019 | Page: 6 of 7 | Answers: 60 | Views: 13,208
b****r
Forum posts:1Member has been banned
Slotsmillion scam
12th Nov. 2019, at 12:02 am CET#51
0 Likes
Nobody has liked this post so far
wettibernd wrote on 11/11/2019 at 22:54: One would certainly have had to deal with the matter a little differently, but to come here immediately with fraud I find a bit harsh. A fraud is only when someone is economically damaged by the pretense of false facts. So if someone has paid nothing in and now gets nothing out where please is this person then economically damaged? Before zero ---- After zero. So no fraud!
But with a casino of this size and with the background I would have wished a more professional handling of the matter.
--- Post deleted because it is a double account of a user permanently banned in the past. ---
This post has been translated automatically
Anonym
Former Member
Slotsmillion scam
12th Nov. 2019, at 03:47 am CET#52
0 Likes
Nobody has liked this post so far
It is of course fraud...
The slots have thrown money that did not exist in principle. Thus, the RTP percentage was raised and no one has ever had the money
For this, other players are now punished with deadspins although there might not have been!
Sorry for answering to you here in English, I need to start working on my German skills 😀
I would like to say that we are sincerely sorry for this failed FS giveaway and its consequences. For those following this thread but not aware of what happened or simply not affected by it, allow me to share some further explanations so you can also understand
The free spins giveaway that we are talking about here was originally meant to be a set of no Deposit spins granted to those of our customers that had taken the first of 3 Bonuses of our Halloweek promotion. Due to a mix of technical glitches and misconfigurations, 40 FS became available to everyone connected on the site and playing NetEnt games, and so, during a period of 4 days. Consequently, the Bonus money earned via the free spins did not appear in the casino bonus balance but kept being visible on the slots themselves.
So, on one hand, some of you used the first bonus of the Halloweek promo and were legitimately entitled to those no deposit spins. You should have been informed and compensated accordingly
On the other hand, some of you did not (or were not eligible to) participate to the Halloweek promo but actually took advantage of the technical issue and played, and sometimes managed to wager the spins. We informed you on Monday that the bonus balance you had within the slots had been logically removed since you should not have received those spins in the first place. The terms of the promotion stated the fact that to be eligible for the no deposit spins, you must have used the first bonus of the package, which you did not, and have claimed the FS, which obviously you couldn't do since the bonus was not available in your lobby.
I sincerely understand that you may feel frustrated from losing what you had wagered, and we are sorry for this unpleasant experience. If you feel like you have been treated unfairly here, our support team remains at your disposal. So, please go ahead and have a chat with Aora, Philipp, Chris or Dani, they will be more than happy to assist
On another note, I would like to apologise for the time it took us to find, analyse and manage this technical issue. It was the first time that we were facing such a situation and the fact that many departments, as well as our game Provider, were involved clearly slowed down the resolution process. We have learned from this and will make sure it never happens again.
Also, while the investigation was on-going, our customer support was sometimes overloaded and therefore took longer than usual to attend you. They were not sure at that time how to manage your expectations considering there was no drawn conclusion from the management team yet. So, please excuse us for the lack of information you may have felt during those days.
SlotsMillion wrote on November 13, 2019 at 11:11 am
Hey guys,
Sorry for answering to you here in English, I need to start working on my German skills 😀
I would like to say that we are sincerely sorry for this failed FS giveaway and its consequences. For those following this thread but not aware of what happened or simply not affected by it, allow me to share some further explanations so you can also understand
The free spins giveaway that we are talking about here was originally meant to be a set of no Deposit spins granted to those of our customers that had taken the first of 3 Bonuses of our Halloweek promotion. Due to a mix of technical glitches and misconfigurations, 40 FS became available to everyone connected on the site and playing NetEnt games, and so, during a period of 4 days. Consequently, the Bonus money earned via the free spins did not appear in the casino bonus balance but kept being visible on the slots themselves.
So, on one hand, some of you used the first bonus of the Halloweek promo and were legitimately entitled to those no deposit spins. You should have been informed and compensated accordingly
On the other hand, some of you did not (or were not eligible to) participate to the Halloweek promo but actually took advantage of the technical issue and played, and sometimes managed to wager the spins. We informed you on Monday that the bonus balance you had within the slots had been logically removed since you should not have received those spins in the first place. The terms of the promotion stated the fact that to be eligible for the no deposit spins, you must have used the first bonus of the package, which you did not, and have claimed the FS, which obviously you couldn't do since the bonus was not available in your lobby.
I sincerely understand that you may feel frustrated from losing what you had wagered, and we are sorry for this unpleasant experience. If you feel like you have been treated unfairly here, our support team remains at your disposal. So, please go ahead and have a chat with Aora, Philipp, Chris or Dani, they will be more than happy to assist
On another note, I would like to apologise for the time it took us to find, analyse and manage this technical issue. It was the first time that we were facing such a situation and the fact that many departments, as well as our game Provider, were involved clearly slowed down the resolution process. We have learned from this and will make sure it never happens again.
Also, while the investigation was on-going, our customer support was sometimes overloaded and therefore took longer than usual to attend you. They were not sure at that time how to manage your expectations considering there was no drawn conclusion from the management team yet. So, please excuse us for the lack of information you may have felt during those days.
Happy week to you!
Thomas - SlotsMillion
Hello folks,
I am sorry that you answered here in English. I need to work on my German skills first
I would like to say that we sincerely apologize for this failed FS giveaway and its consequences. Let me share some further explanation for those who are following this thread but don't know what happened or just aren't affected by it, so you can understand this as well.
The freespins giveaway we are talking about here was originally intended to be a set of free spins granted to those of our no deposit customers who had received the first of three bonuses from our Halloweek promotion. Due to a mixture of technical glitches and misconfigurations, 40 FS were available to all users connected to the site who played NetEnt games, during a period of 4 days. Consequently, the bonus money earned through the free spins was not displayed in the casino bonus balance, but remained visible in the slots themselves.
On the one hand, some of you took advantage of the first bonus of the Halloweek promo and were entitled to receive these no-deposit spins. You should have been informed and compensated accordingly.
On the other hand, some of you did not participate in the Halloweek promo (or were not eligible), but actually took advantage of the technical issue and played and sometimes managed to wager the spins. We informed you on Monday that the bonus credits you had in the slots were logically removed, as you should not have received those spins in the first place. The terms of the promotion said that you had to have used the first bonus of the package, which you did not, and claimed the FS, which you obviously could not since the bonus to qualify for the No Deposit Spins was not available in your lobby.
I sincerely understand that you may be frustrated to lose what you wagered, and we regret this unpleasant experience. If you feel you have been treated unfairly here, our support team is still available to assist you. Please talk to Aora, Philipp, Chris or Dani, they will be happy to help you out
On another note, I would like to apologize for the time it took us to find, analyze and manage this technical issue. It was the first time we faced such a situation and the fact that many departments were involved, as well as our game provider, slowed down the settlement process significantly. We learned from it and will make sure it never happens again.
Also, during the ongoing investigation, our customer support was sometimes overloaded and therefore took longer than usual to assist you. They weren't sure how to handle your expectations at the time, as the management team had not yet drawn any conclusions. We apologize for the lack of information you had these days.
Happy week to you!
Thomas - SlotsMillion
This post has been translated automatically
G****e
verified
Forum posts:2.080Member has been banned
Slotsmillion scam
13th Nov. 2019, at 01:40 pm CET#55
0 Likes
Nobody has liked this post so far
And still there is nothing like Bonus money or free spins as compensation:-)
yezzo89 wrote on 11/11/2019 at 13:16: This certainly does not affect me alone. On 31.10 I played on SlotsMillion 40 free spins in the slot Blood Suckers and won 11 euros. Then I went to other Netent slots, was able to wager everything and had 171 euros. Then everything was gone.
Support said because of holiday and weekend I would have to wait until Monday until IT is back. On Monday nothing happened and Tuesday I was told in 2 days at the latest I get the money back in the account. Thursday was again nothing and on the weekend also not. Today I am told the following after 10 days:
"IT was able to confirm that you never claimed the bonus with the 40 free spins.
Therefore, you could only play the free spins, which was caused by the bug in the NetEnt games, and get wins.
These wins came from a bug in the system and not from a played bonus.
Please accept our apologies for this inconvenience and we would like to offer you a 50% Deposit bonus as a small compensation."
This is absolutely ridiculous. Surely this was made possible by a mistake on their part and not my fault? And instead of getting 171 euros they offer me a ridiculous 50% bonus, which probably still has to be 40x gewagert.
Hands off slotsmillion!!!
The 11Euro also gone? Or did you at least get a refund?
You may remember that there was a glitch at Videoslots, some people made a few thousand from it
What has Videoslots done, briefly upset about it, and then they decided that people can keep their "wrongly" received money
Slotsmillion scam
Nobody has liked this post so far
--- Post deleted because it is a double account of a user permanently banned in the past. ---
This post has been translated automatically
Slotsmillion scam
Nobody has liked this post so far
The slots have thrown money that did not exist in principle. Thus, the RTP percentage was raised and no one has ever had the money
For this, other players are now punished with deadspins although there might not have been!
This post has been translated automatically
Slotsmillion scam
Liked this post:
ruhrpott
Hey guys,
Sorry for answering to you here in English, I need to start working on my German skills 😀
I would like to say that we are sincerely sorry for this failed FS giveaway and its consequences. For those following this thread but not aware of what happened or simply not affected by it, allow me to share some further explanations so you can also understand
The free spins giveaway that we are talking about here was originally meant to be a set of no Deposit spins granted to those of our customers that had taken the first of 3 Bonuses of our Halloweek promotion. Due to a mix of technical glitches and misconfigurations, 40 FS became available to everyone connected on the site and playing NetEnt games, and so, during a period of 4 days. Consequently, the Bonus money earned via the free spins did not appear in the casino bonus balance but kept being visible on the slots themselves.
So, on one hand, some of you used the first bonus of the Halloweek promo and were legitimately entitled to those no deposit spins. You should have been informed and compensated accordingly
On the other hand, some of you did not (or were not eligible to) participate to the Halloweek promo but actually took advantage of the technical issue and played, and sometimes managed to wager the spins. We informed you on Monday that the bonus balance you had within the slots had been logically removed since you should not have received those spins in the first place. The terms of the promotion stated the fact that to be eligible for the no deposit spins, you must have used the first bonus of the package, which you did not, and have claimed the FS, which obviously you couldn't do since the bonus was not available in your lobby.
I sincerely understand that you may feel frustrated from losing what you had wagered, and we are sorry for this unpleasant experience. If you feel like you have been treated unfairly here, our support team remains at your disposal. So, please go ahead and have a chat with Aora, Philipp, Chris or Dani, they will be more than happy to assist
On another note, I would like to apologise for the time it took us to find, analyse and manage this technical issue. It was the first time that we were facing such a situation and the fact that many departments, as well as our game Provider, were involved clearly slowed down the resolution process. We have learned from this and will make sure it never happens again.
Also, while the investigation was on-going, our customer support was sometimes overloaded and therefore took longer than usual to attend you. They were not sure at that time how to manage your expectations considering there was no drawn conclusion from the management team yet. So, please excuse us for the lack of information you may have felt during those days.
Happy week to you!
Thomas - SlotsMillion
This post has been translated automatically
Slotsmillion scam
Liked this post:
SlotsMillion
Hello folks,
I am sorry that you answered here in English. I need to work on my German skills first
I would like to say that we sincerely apologize for this failed FS giveaway and its consequences. Let me share some further explanation for those who are following this thread but don't know what happened or just aren't affected by it, so you can understand this as well.
The freespins giveaway we are talking about here was originally intended to be a set of free spins granted to those of our no deposit customers who had received the first of three bonuses from our Halloweek promotion. Due to a mixture of technical glitches and misconfigurations, 40 FS were available to all users connected to the site who played NetEnt games, during a period of 4 days. Consequently, the bonus money earned through the free spins was not displayed in the casino bonus balance, but remained visible in the slots themselves.
On the one hand, some of you took advantage of the first bonus of the Halloweek promo and were entitled to receive these no-deposit spins. You should have been informed and compensated accordingly.
On the other hand, some of you did not participate in the Halloweek promo (or were not eligible), but actually took advantage of the technical issue and played and sometimes managed to wager the spins. We informed you on Monday that the bonus credits you had in the slots were logically removed, as you should not have received those spins in the first place. The terms of the promotion said that you had to have used the first bonus of the package, which you did not, and claimed the FS, which you obviously could not since the bonus to qualify for the No Deposit Spins was not available in your lobby.
I sincerely understand that you may be frustrated to lose what you wagered, and we regret this unpleasant experience. If you feel you have been treated unfairly here, our support team is still available to assist you. Please talk to Aora, Philipp, Chris or Dani, they will be happy to help you out
On another note, I would like to apologize for the time it took us to find, analyze and manage this technical issue. It was the first time we faced such a situation and the fact that many departments were involved, as well as our game provider, slowed down the settlement process significantly. We learned from it and will make sure it never happens again.
Also, during the ongoing investigation, our customer support was sometimes overloaded and therefore took longer than usual to assist you. They weren't sure how to handle your expectations at the time, as the management team had not yet drawn any conclusions. We apologize for the lack of information you had these days.
Happy week to you!
Thomas - SlotsMillion
This post has been translated automatically
Slotsmillion scam
Nobody has liked this post so far
This post has been translated automatically
Slotsmillion scam
Nobody has liked this post so far
The 11Euro also gone? Or did you at least get a refund?
This post has been translated automatically
Slotsmillion scam
Nobody has liked this post so far
Are also futsch. But I was offered a 50% Deposit bonus thanks to the good will of the support (original their words)
This post has been translated automatically
Slotsmillion scam
Nobody has liked this post so far
This post has been translated automatically
Slotsmillion scam
Nobody has liked this post so far
What has Videoslots done, briefly upset about it, and then they decided that people can keep their "wrongly" received money
This post has been translated automatically
Slotsmillion scam
Nobody has liked this post so far
Sounds like a win-win situation to me. Who wants to keep playing there after something like this ?
This post has been translated automatically