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Just a precision, it is a standard procedure for us to pause an account while an ADR is going on, as well as not allowing chats and phone calls. These are simple security measures for both the player and us, in order to not interfere with the on-going investigation.
@Dagmarlena, the 11€ are not "refunded" for the exact same reason the 171€ are not refunded.
Thanks for translating , Falko!
Good week-end to you all,
Thomas.
This post has been translated automatically