Hello dear friends,
I won 500 € on 20.November and without bonus... on 22. November I got an email that the payment was processed... Now I have waited 5 days, it was always pointed to 7 working days in the Live Chat, where other providers within 1-3 days transfer, I did not quite trust the thing and have written ne email to the "support", then meant me one of the support that they have somehow difficulties with the banks at once, when I went again then afterwards to the live chat, knew at once the of the live chat also only since 15 minutes of it, where she has claimed 2 hours earlier I should wait again until Tuesday ... the transfer is out yes.... yes yes...I do not trust the whole thing, I ask you about your experiences, I think I will never see the money again... I thank you in advance .....Where to report this thing? I am so shocked and angry such an amateur club I advise everyone not to play there, I never had something like this in 6 years!!!! All other providers have always been reputable and fast...
PS when I email support I always get this text instead of an answer:
Hello,
Thank you for contacting us again.
We will contact you by email as soon as the transaction is successfully completed.
We sincerely apologize for the delay and any inconvenience this may have caused you.
We are still at your disposal if you need anything else.
Sincerely,
Thank you for contacting us again.
We would like to inform you that the transaction is still pending after an investigation by our finance team. This is because we are currently updating our bank references in Germany. We will contact you again as soon as the transaction is completed.
We understand that this is a frustrating situation and we sincerely apologize for the misunderstanding.
We remain at your disposal if you need anything else.
Rant Casino Support Team
Moltv wrote on 27.11.2020 at 14:59: Hello dear friends,
I won 500 € on 20.November and without bonus... on 22. November I got an email that the payment was processed... Now I have waited 5 days, it was always pointed to 7 working days in the Live Chat, where other providers within 1-3 days transfer, I did not quite trust the thing and have written ne email to the "support", then meant to me one of the support that they have somehow difficulties with the banks at once, when I went again then afterwards to the live chat, knew at once the from the live chat also only since 15 minutes of it, where she has claimed 2 hours earlier I should wait again until Tuesday ... the transfer is out yes.... yes yes...I do not trust the whole thing, I ask you about your experiences, I think I will never see the money again... I thank you in advance .....Where to report this thing? I am so shocked and angry such an amateur club I advise everyone not to play there, I have never had anything like this in 6 years!!!! All other providers have always been reputable and fast...
PS when I email support I always get this text instead of an answer:
Hello,
Thank you for contacting us again.
We will contact you by email as soon as the transaction is successfully completed.
We sincerely apologize for the delay and any inconvenience this may have caused you.
We are still at your disposal if you need anything else.
Sincerely,
Thank you for contacting us again.
We would like to inform you that the transaction is still pending after an investigation by our finance team. This is because we are currently updating our bank references in Germany. We will contact you again as soon as the transaction is completed.
We understand that this is a frustrating situation and we sincerely apologize for the misunderstanding.
We remain at your disposal if you need anything else.
Rant Casino Support Team
What do you think?
Thank you, stay healthy
Hello, made a win of almost 15,000 on 11/6. Then a long Verification took place, always something was missing or not correct. Then the notice of payout by mail. This is now 12 days ago. Every day I write there and wish wine plausible explanation. I always get a blanket statement on alleged verification and should even prove my account statements of the last 10 days, as if I had received the amount... For me, all a stalling tactic. But I will certainly not be satisfied with this and will contact the MGA. Absolutely outrageous
This post has been translated automatically
Anonym
Topic Creator
Former Member
Rant Casino Is Really unserious and amateurish
27th Nov. 2020, at 04:38 pm CET#3
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Tina444 wrote on 27/11/2020 at 15:21
Hello, made a win of almost 15,000 on 11/6. Then a long Verification took place, always something was missing or not correct. Then the notice of payout by mail. This is now 12 days ago. Every day I write there and wish wine plausible explanation. I always get a blanket statement on alleged verification and should even prove my account statements of the last 10 days, as if I had received the amount... For me, all a stalling tactic. But I will certainly not be satisfied with this and will contact the MGA. Absolutely rude
Hi Tina could you give me the can then contact details of the MGA?I thank you
With me, they have deducted the same. I've been waiting for my money for 2 weeks now.
Hello,
Thank you for contacting us again.
We would like to inform you that after investigating with our finance team, the transaction has not yet been made. This is because we are currently updating our credentials with Sparkasse. We will contact you again once the transaction has been made.
Thank you for your understanding, your patience is highly appreciated.
We remain at your disposal if you need anything else.
Will also contact the MGA now, maybe they will take notice if several people complain.
This post has been translated automatically
Anonym
Topic Creator
Former Member
Rant Casino Is Really unserious and amateurish
27th Nov. 2020, at 05:34 pm CET#7
0 Likes
Nobody has liked this post so far
-Alex- wrote on 27.11.2020 at 17:20: With me they have deducted the same. Waiting now for 2 weeks for my money.
Hello,
Thank you for contacting us again.
We would like to inform you that after investigating with our finance team, the transaction has not yet been made. This is because we are currently updating our credentials with Sparkasse. We will contact you again once the transaction has been made.
Thank you for your understanding, your patience is highly appreciated.
We remain at your disposal if you need anything else.
Will also contact the MGA now, maybe they will take notice if several people complain.
Exactly, there is something wrong!!!
As long as people lose their money everything is ok!!!! But if you win, then they come with it net klar!!!
This post has been translated automatically
Anonym
Topic Creator
Former Member
Rant Casino Is Really unserious and amateurish
29th Nov. 2020, at 03:55 pm CET#8
0 Likes
Nobody has liked this post so far
Today I have again contacted the Live Chat, some knew nothing about "problems with the savings bank" the other say money is out and should arrive no later than 1.12... and 5 minutes ago it says fas the technical problems in wire transfers is... man man become from these people net smart....
The operator of both casinos seems to have problems. In both Cssinos the same problem.
Can's here only again write. Maybe you should not advertise as "gamblejoe" casinos of Gammix Limited here anymore.
This post has been translated automatically
Anonym
Topic Creator
Former Member
Rant Casino Is Really unserious and amateurish
30th Nov. 2020, at 12:39 pm CET#10
0 Likes
Nobody has liked this post so far
Hello dear ones,
This embarrassing stalling technique of Rant Is not at all, today I will file a complaint with the MGA, I have many courses where the contradict each other, I'm the whole thing now become suspicious, I actually wanted to wait until tomorrow, but unfortunately there is no other way, the constant blanket statements bring both parties no further I'll keep you updated
We sincerely apologize for the delay in your withdrawal request. Unfortunately, the concern with the wire transfer Provider is a real problem and we hope to have it resolved by this week.
However, please note that withdrawals are only processed on business days and can take up to 7 business days to process. Therefore, please allow a few more days for your funds to arrive in your account.
We remain at your disposal in case you need any further information.
Rant Casino Is Really unserious and amateurish
Liked this post:
Tina444
I won 500 € on 20.November and without bonus... on 22. November I got an email that the payment was processed... Now I have waited 5 days, it was always pointed to 7 working days in the Live Chat, where other providers within 1-3 days transfer, I did not quite trust the thing and have written ne email to the "support", then meant me one of the support that they have somehow difficulties with the banks at once, when I went again then afterwards to the live chat, knew at once the of the live chat also only since 15 minutes of it, where she has claimed 2 hours earlier I should wait again until Tuesday ... the transfer is out yes.... yes yes...I do not trust the whole thing, I ask you about your experiences, I think I will never see the money again... I thank you in advance .....Where to report this thing? I am so shocked and angry such an amateur club I advise everyone not to play there, I never had something like this in 6 years!!!! All other providers have always been reputable and fast...
PS when I email support I always get this text instead of an answer:
Hello,
Thank you for contacting us again.
We will contact you by email as soon as the transaction is successfully completed.
We sincerely apologize for the delay and any inconvenience this may have caused you.
We are still at your disposal if you need anything else.
Sincerely,
Thank you for contacting us again.
We would like to inform you that the transaction is still pending after an investigation by our finance team. This is because we are currently updating our bank references in Germany. We will contact you again as soon as the transaction is completed.
We understand that this is a frustrating situation and we sincerely apologize for the misunderstanding.
We remain at your disposal if you need anything else.
Rant Casino Support Team
What do you think?
Thank you, stay healthy
This post has been translated automatically
Rant Casino Is Really unserious and amateurish
Nobody has liked this post so far
Hello, made a win of almost 15,000 on 11/6. Then a long Verification took place, always something was missing or not correct. Then the notice of payout by mail. This is now 12 days ago. Every day I write there and wish wine plausible explanation. I always get a blanket statement on alleged verification and should even prove my account statements of the last 10 days, as if I had received the amount... For me, all a stalling tactic. But I will certainly not be satisfied with this and will contact the MGA. Absolutely outrageous
This post has been translated automatically
Rant Casino Is Really unserious and amateurish
Nobody has liked this post so far
Hi Tina could you give me the can then contact details of the MGA?I thank you
This post has been translated automatically
Rant Casino Is Really unserious and amateurish
Nobody has liked this post so far
Hi Moltv,
You can find the form to file a complaint with the MGA here:
https://www.mga.org.mt/support/online-gaming-support/
Just describe your problem in English (simple school English will do).
This post has been translated automatically
Rant Casino Is Really unserious and amateurish
Nobody has liked this post so far
Thank you
This post has been translated automatically
Rant Casino Is Really unserious and amateurish
Nobody has liked this post so far
Hello,
Thank you for contacting us again.
We would like to inform you that after investigating with our finance team, the transaction has not yet been made. This is because we are currently updating our credentials with Sparkasse. We will contact you again once the transaction has been made.
Thank you for your understanding, your patience is highly appreciated.
We remain at your disposal if you need anything else.
Best regards,
Lorena
RANT Casino Support Team
Will also contact the MGA now, maybe they will take notice if several people complain.
This post has been translated automatically
Rant Casino Is Really unserious and amateurish
Nobody has liked this post so far
Exactly, there is something wrong!!!
As long as people lose their money everything is ok!!!! But if you win, then they come with it net klar!!!
This post has been translated automatically
Rant Casino Is Really unserious and amateurish
Nobody has liked this post so far
Thank you dear and Happy Advent
This post has been translated automatically
Rant Casino Is Really unserious and amateurish
Nobody has liked this post so far
https://www.gamblejoe.com/forum/casinobeschwerden/sonstige/cashimashi-zahlt-nicht-201755/
The operator of both casinos seems to have problems. In both Cssinos the same problem.
Can's here only again write. Maybe you should not advertise as "gamblejoe" casinos of Gammix Limited here anymore.
This post has been translated automatically
Rant Casino Is Really unserious and amateurish
Nobody has liked this post so far
This embarrassing stalling technique of Rant Is not at all, today I will file a complaint with the MGA, I have many courses where the contradict each other, I'm the whole thing now become suspicious, I actually wanted to wait until tomorrow, but unfortunately there is no other way, the constant blanket statements bring both parties no further I'll keep you updated
Here again today's e-mail:
Hello, .....
Thank you for contacting RANT Casino Support.
We sincerely apologize for the delay in your withdrawal request. Unfortunately, the concern with the wire transfer Provider is a real problem and we hope to have it resolved by this week.
However, please note that withdrawals are only processed on business days and can take up to 7 business days to process. Therefore, please allow a few more days for your funds to arrive in your account.
We remain at your disposal in case you need any further information.
Sincerely,
Rant Support.
This post has been translated automatically