Saphira wrote on 22.05.2023 at 12:00: Possibility 3) They notice that people keep paying in, no matter what they take out.
I have asked Caro if she can take care of it I want to know now today if the plans to screw us or what the crap is I'm really fed up now then they should not offer something like that if there are constant deviations
As if such a big store like Platin so a bullshit what the pull off lately it has always worked well and if they have no more Bock on us they should say it but not always sell people for stupid
Apart from that I have only deposited because other casinos / providers were not available on a day and if you are once on Cashback level you would like to have that logically even if you consider how often I have said nothing and 10-20 € cashback simply given away because the month was already going well but in a month where you felt except for 1-2 times only deposited I think everyone can understand if you also want to get the amount you expect
Even more so because you get there anyway only the cashback sum x1 and if you make there 500 minus and thus 50 can get but then only 39 - 41 have one feels already fooled as if they had it necessary because of 9 € and no I'm not about these 9 € but about the principle because technically nothing works and now not even if real people correct that and there in the serious someone sits the loss of !!! 1 !! Week looks at and then instead of 50 € the 39 increases to 41
gamble1 wrote on 22.05.2023 at 12:34 pm:
I have asked Caro if she can take care of it I want to know now today if the plans to screw us or what the shit should I'm really fed up now then they should not offer something like that if there are constant deviations
As if such a big store like Platin has to pull such a bullshit what the lately it has always worked well and if they have no more Bock on us they should say it but not always the people for stupid to sell
Apart from that I have only deposited because other casinos / providers were not available on a day and if you are once on Cashback level you would like to have that logically even if you consider how often I have said nothing and 10-20 € cashback simply given away because the month was already going well but in a month where you felt except for 1-2 times only deposited I think everyone can understand if you also want to get the amount you expect
Even more so because you get there anyway only the cashback sum x1 and if you make there 500 minus and thus 50 can get but then only 39 - 41 have one feels already fooled as if they had it necessary because of 9 € and no it's not about these 9 € but about the principle because technically nothing works and now not even if real people correct the and there in the serious someone sits the loss of !!! 1 !! Week looks at and then instead of 50 € the 39 to 41 increases
I understand you fully... I have the 3000 euros this month Deposited (before someone says what no me does not hurt) ... when I then asked Mother's Day in vip whether that is their seriousness these 20 free spins and I got from Alex all serious the answer: We can not make it right for every player, since was with me Bygones ...i have since then no cent more deposited there ... I think Father's Day the drama continued it was announced free spins these were not there, so I asked and all serious 20 pieces Book of dead per 0.10 get ... cashback every really every Monday Wrong ... so I said I can also gamble somewhere else I do not have to give me more ...
I understand you fully... I have the 3000 euros this month Deposited (before someone says what no me does not hurt) ... when I then asked Mother's Day in vip whether that is their seriousness these 20 free spins and I got from Alex all serious the answer: We can not make it right for every player, since was with me Bygones....i have since then no cent more deposited there ... I think Father's Day the drama continued it was announced free spins these were not there, so I asked and all serious 20 pieces Book of dead per 0.10 get ... Cashback every really every Monday Wrong ... so I said I can also gamble somewhere else I do not have to give me more ...
Caro has now clarified it count to the cashback the game stakes whether you pay out is the same
So either I understand here what wrong or Platin has changed there again what over night because I have certainly still enough mails where I exactly Deposit minus payout was booked as cashback
I understand you fully... I have the 3000 euros this month Deposited (before someone says what no me does not hurt) ... when I then asked Mother's Day in the vip whether that is their seriousness these 20 free spins and I got from Alex all serious the answer: We can not make it right for every player, since was with me Bygone....i have since then no cent more deposited there ... I think Father's Day the drama continued it was announced free spins these were not there, so I asked and all serious 20 pieces Book of dead per 0.10 get ... Cashback every really every Monday Wrong ... so I said I can also gamble somewhere else I do not have to give me more ...
There are dozens of casinos that treat players who generate such revenue better and also give something back. Platin is just holding its hand open. From the answer you can read out that they actually mean "be glad that you get these 20 free spins and do not cry around" I am of the opinion that they do not deserve customers if they do not want to admit that you can not treat customers like that.
gamble1 wrote on 22.05.2023 at 12:34 pm:
I have asked Caro if she can take care of it I want to know now today whether the plans to screw us or what the shit should I'm really fed up now then they should not offer something like that if there are constant deviations
As if such a big store like Platin has to pull such a bullshit what the lately it has always worked well and if they have no more Bock on us they should say it but not always the people for stupid to sell
Apart from that I have only deposited because other casinos / providers were not available on a day and if you are once on Cashback level you would like to have that logically even if you consider how often I have said nothing and 10-20 € cashback simply given away because the month was already going well but in a month where you felt except for 1-2 times only deposited I think everyone can understand if you also want to get the amount you expect
Even more so because you get there anyway only the cashback sum x1 and if you make there 500 minus and thus 50 can get but then only 39 - 41 have one feels already fooled as if they had it necessary because of 9 € and no I'm not about these 9 € but about the principle because technically nothing works and now not even if real people correct that and there in the serious someone sits the loss of !!! 1 !! Week looks at and then instead of 50 € the 39 increases to 41
Nothing for bad, but so customers like you celebrate the awesome of course.
You get screwed over every time and still stay "good" because you are a regular customer
Even if you have recently won and therefore both eyes close when they cheat you 10, 20 or 30 euros, with me you would do 1x or maybe 2x and then I would be gone.
If you are entitled to something, then you are entitled to it, regardless of whether you are now in total plus or minus with them.
If they cheat every customer by 10 euros, a very nice sum comes about, believe it or not.
For me, such a behavior is unserious and also not with "new" employees to explain.
But of course everyone must know for themselves, is only my opinion.
Nothing for bad, but of course they celebrate awesome customers like you.
You get screwed every time and still stay "good" because you are a regular customer.
Even if you have recently won and therefore both eyes close when they cheat you 10, 20 or 30 euros, with me you would do 1x or maybe 2x and then I would be gone.
If you are entitled to something, then you are entitled to it, regardless of whether you are now in total plus or minus with them.
If they cheat every customer by 10 euros, a very nice sum comes about, believe it or not.
For me, such a behavior is unserious and also not with "new" employees to explain.
But of course everyone must know for themselves, is only my opinion.
@Gamble1 I wouldn't be surprised if after 6-12 months after the introduction of the tax they noticed that the tax contributes to the Cashback not being 10% but higher. Imagine you have 20€ and turn 20x 1€.... 18 zero spins and at the end the last 2 spins: 1€ and then 20€ win. Actually you would have +-0 and if you cash out you would have no cashback. But you spin another 20x 1€ spins and this time you lose everything. So you paid 40x 0,053 tax (2,12€) but you get 10% cashback on 20€. Is 2€, right? Well, according to Platin you have lost 20-2,12€=17,88€, because the other 2,12€ are paid as tax. According to that, you should get 1,78€ cashback. As I said, when the tax was introduced, it wasn't like that and I think they noticed and changed it during that time, so they never give more than that 10%.
There are umpteen casinos that treat players who generate such revenue better and also give something back. Platin is just holding its hand open. From the answer you can read that they actually mean "be glad that you get these 20 free spins and don't cry around" I think that they don't deserve customers if they don't want to admit that you can't treat customers like that.
Yes that's exactly how I see it and that's why I'm out of there !
@Gamble1 I wouldn't be surprised if after 6-12 months after the introduction of the tax they realized that the tax contributes to the Cashback not being 10% but higher. Imagine you have 20€ and turn 20x 1€.... 18 zero spins and at the end the last 2 spins: 1€ and then 20€ win. Actually you would have +-0 and if you cash out you would have no cashback. But you spin another 20x 1€ spins and this time you lose everything. So you paid 40x 0,053 tax (2,12€) but you get 10% cashback on 20€. Is 2€, right? Well, according to Platin you have lost 20-2,12€=17,88€, because the other 2,12€ are paid as tax. According to that, you should get 1,78€ cashback. As I said, when the tax was introduced, it wasn't like that and I think they noticed and changed it during that time, so they never give more than that 10%.
Yes that can be a possible explanation but there we would be back to the point completely without communication just change something and done you go so with people who finance your salary ? What would they earn without the players? Correct 0.0 €
No one would say anything if they openly explain why something is changed but just do it and think the idiots will not ask because of xx € is just customer unfriendly
Begbie wrote on 22.05.2023 at 14:22: Apart from the fact that every month a few k Deposit is already arg problematic gambling behavior, so that borders here yes almost on Stockholm syndrome.
gamble1 wrote on 22.05.2023 at 12:34 pm:
I have asked Caro if she can take care of it I want to know now today whether the plans to screw us or what the shit should I'm really fed up now then they should not offer something like that if there are constant deviations
As if such a big store like Platin has to pull such a bullshit what the lately it has always worked well and if they have no more Bock on us they should say it but not always the people for stupid to sell
Apart from that I have only deposited because other casinos / providers were not available on a day and if you are once on Cashback level you would like to have that logically even if you consider how often I have not said anything and 10-20 € cashback simply given away because the month was already going well but in a month where you felt up to 1-2 times only deposited I think everyone can understand if you also want to get the amount you expect
Even more so because you get there anyway only the cashback sum x1 and if you make there 500 minus and thus 50 can get but then only 39 - 41 have one feels already fooled as if they had it necessary because of 9 € and no I'm not about these 9 € but about the principle because technically nothing works and now not even if real people correct that and there in the serious someone sits the loss of !!! 1 !! Week looks at and then instead of 50 € the 39 increases to 41
That was meant by me rather ironically with the 3rd possibility.
It is almost painful to see how someone hopes for the seriousness of a formerly fair casino and runs each time anew against the wall. I don't think they would tell you if they want to screw you or the other depositors. They just do it and know that it will be looked after them and the next Bonuses, the next "great" action will be waited for, which proves to be a pipe burst like all the last actions. They certainly don't want to get rid of you and the other good depositors; they would be stupid to do so - but they want to fleece you properly. And who then angrily closes his account, is seen off with a pathetic "ok". For whatever reason - they obviously don't need to make an effort to stick to their own rules and it works like that. They continue to Deposit and deposit ...
I have also thought about the Stockholm Syndrome.
It is clear that you are not interested in the 9,- Euro. But I don't think that they care about principles when it comes to the interests of the players.
That was rather ironically meant by me with the 3rd possibility.
It is almost painful to see how someone hopes for the respectability of a formerly fair casino and runs into a wall every time. I don't think they would tell you if they want to screw you or the other depositors. They just do it and know that it will be looked after them and the next Bonuses, the next "great" action will be waited for, which proves to be a pipe burst like all the last actions. They certainly don't want to get rid of you and the other good depositors; they would be stupid to do so - but they want to fleece you properly. And who then angrily closes his account, is seen off with a pathetic "ok". For whatever reason - they obviously don't need to make an effort to stick to their own rules and it works like that. People continue to Deposit and deposit ...
I have also thought about the Stockholm Syndrome.
It is clear that you are not interested in the 9,- Euro. But I don't believe that they care about principles when it comes to the interests of the players.
The reason: German market incl. German players have become unattractive. Some have withdrawn from the German market and others are still there. Platin seems to try to take every cent as good as it can until they are really forced to send all German players over to a "suitable platform". From a business perspective, Platin is behaving like a normal company. You won't find a company that still gives 100%, even though they know they're going out of business soon. Customer service is there for customer retention and why would Platin be interested in customer retention here? The revenue in the regulated casino won't even come close to the revenue that was generated in the worst month.
The reason: German market incl. German players have become unattractive. Some have withdrawn from the German market and others are still there. Platin is apparently trying to take every cent as good as it can until they are really forced to send all German players over to a "suitable platform". From a business perspective, Platin is behaving like a normal company. You won't find a company that still gives 100%, even though they know they're going out of business soon. Customer service is there for customer retention and why would Platin be interested in customer retention here? The revenue in the regulated casino won't even come close to the revenue that was generated in the worst month.
Yes but we're still talking here about poplige offers like eg. 100% Bonuses even those were compared to half a year ago almost reduced by 100% at that time there were so many of them and I've managed eg. only 2 times to really bring through with 1-2k at the end although that was certainly hundreds of bonuses
Yes but we are still talking here about poplige offers like e.g. 100% Bonuses even those were reduced compared to half a year ago almost by 100% at that time there were so many of them and I have it e.g. only 2 times really managed to bring through with 1-2k at the end although that were certainly hundreds of bonuses
Even these poplige offers are too much. Customer service is not only bonus, but also support, etc. and when I see the answer from Alex to Kleo, then that speaks volumes. I have rarely experienced that a "VIP supporter" so bottomless even quasi cheeky answers. Normally they try to keep you paying in and spam you with bonuses. Pino, for example, has been calling me for months and trying to sell me some Deposit bonuses. These are not bottomless deposit bonuses like Platin, but really good ones with 15x wager and 500€ max. bonus, of course without max. cashout.
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I have asked Caro if she can take care of it I want to know now today if the plans to screw us or what the crap is I'm really fed up now then they should not offer something like that if there are constant deviations
As if such a big store like Platin so a bullshit what the pull off lately it has always worked well and if they have no more Bock on us they should say it but not always sell people for stupid
Apart from that I have only deposited because other casinos / providers were not available on a day and if you are once on Cashback level you would like to have that logically even if you consider how often I have said nothing and 10-20 € cashback simply given away because the month was already going well but in a month where you felt except for 1-2 times only deposited I think everyone can understand if you also want to get the amount you expect
Even more so because you get there anyway only the cashback sum x1 and if you make there 500 minus and thus 50 can get but then only 39 - 41 have one feels already fooled as if they had it necessary because of 9 € and no I'm not about these 9 € but about the principle because technically nothing works and now not even if real people correct that and there in the serious someone sits the loss of !!! 1 !! Week looks at and then instead of 50 € the 39 increases to 41
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I understand you fully... I have the 3000 euros this month Deposited (before someone says what no me does not hurt) ... when I then asked Mother's Day in vip whether that is their seriousness these 20 free spins and I got from Alex all serious the answer: We can not make it right for every player, since was with me Bygones ...i have since then no cent more deposited there ... I think Father's Day the drama continued it was announced free spins these were not there, so I asked and all serious 20 pieces Book of dead per 0.10 get ... cashback every really every Monday Wrong ... so I said I can also gamble somewhere else I do not have to give me more ...
This post has been translated automatically
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Caro has now clarified it count to the cashback the game stakes whether you pay out is the same
So either I understand here what wrong or Platin has changed there again what over night because I have certainly still enough mails where I exactly Deposit minus payout was booked as cashback
This post has been translated automatically
Platincasino Bonus Foolery
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There are dozens of casinos that treat players who generate such revenue better and also give something back. Platin is just holding its hand open. From the answer you can read out that they actually mean "be glad that you get these 20 free spins and do not cry around" I am of the opinion that they do not deserve customers if they do not want to admit that you can not treat customers like that.
This post has been translated automatically
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Nothing for bad, but so customers like you celebrate the awesome of course.
You get screwed over every time and still stay "good" because you are a regular customer
Even if you have recently won and therefore both eyes close when they cheat you 10, 20 or 30 euros, with me you would do 1x or maybe 2x and then I would be gone.
If you are entitled to something, then you are entitled to it, regardless of whether you are now in total plus or minus with them.
If they cheat every customer by 10 euros, a very nice sum comes about, believe it or not.
For me, such a behavior is unserious and also not with "new" employees to explain.
But of course everyone must know for themselves, is only my opinion.
This post has been translated automatically
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Clearly I am fully with you
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@Gamble1 I wouldn't be surprised if after 6-12 months after the introduction of the tax they noticed that the tax contributes to the Cashback not being 10% but higher. Imagine you have 20€ and turn 20x 1€.... 18 zero spins and at the end the last 2 spins: 1€ and then 20€ win. Actually you would have +-0 and if you cash out you would have no cashback. But you spin another 20x 1€ spins and this time you lose everything. So you paid 40x 0,053 tax (2,12€) but you get 10% cashback on 20€. Is 2€, right? Well, according to Platin you have lost 20-2,12€=17,88€, because the other 2,12€ are paid as tax. According to that, you should get 1,78€ cashback. As I said, when the tax was introduced, it wasn't like that and I think they noticed and changed it during that time, so they never give more than that 10%.
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Yes that's exactly how I see it and that's why I'm out of there !
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Lionking
Yes that can be a possible explanation but there we would be back to the point completely without communication just change something and done you go so with people who finance your salary ? What would they earn without the players? Correct 0.0 €
No one would say anything if they openly explain why something is changed but just do it and think the idiots will not ask because of xx € is just customer unfriendly
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HAHAH Boy xD
i see but also so
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gamble1, 
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Max_Bet, 
RiverSong
That was meant by me rather ironically with the 3rd possibility.
It is almost painful to see how someone hopes for the seriousness of a formerly fair casino and runs each time anew against the wall. I don't think they would tell you if they want to screw you or the other depositors. They just do it and know that it will be looked after them and the next Bonuses, the next "great" action will be waited for, which proves to be a pipe burst like all the last actions. They certainly don't want to get rid of you and the other good depositors; they would be stupid to do so - but they want to fleece you properly. And who then angrily closes his account, is seen off with a pathetic "ok". For whatever reason - they obviously don't need to make an effort to stick to their own rules and it works like that. They continue to Deposit and deposit ...
I have also thought about the Stockholm Syndrome.
It is clear that you are not interested in the 9,- Euro. But I don't think that they care about principles when it comes to the interests of the players.
This post has been translated automatically
Platincasino Bonus Foolery
Liked this post:
RiverSong
The reason: German market incl. German players have become unattractive. Some have withdrawn from the German market and others are still there. Platin seems to try to take every cent as good as it can until they are really forced to send all German players over to a "suitable platform". From a business perspective, Platin is behaving like a normal company. You won't find a company that still gives 100%, even though they know they're going out of business soon. Customer service is there for customer retention and why would Platin be interested in customer retention here? The revenue in the regulated casino won't even come close to the revenue that was generated in the worst month.
This post has been translated automatically
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Yes but we're still talking here about poplige offers like eg. 100% Bonuses even those were compared to half a year ago almost reduced by 100% at that time there were so many of them and I've managed eg. only 2 times to really bring through with 1-2k at the end although that was certainly hundreds of bonuses
This post has been translated automatically
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Even these poplige offers are too much. Customer service is not only bonus, but also support, etc. and when I see the answer from Alex to Kleo, then that speaks volumes. I have rarely experienced that a "VIP supporter" so bottomless even quasi cheeky answers. Normally they try to keep you paying in and spam you with bonuses. Pino, for example, has been calling me for months and trying to sell me some Deposit bonuses. These are not bottomless deposit bonuses like Platin, but really good ones with 15x wager and 500€ max. bonus, of course without max. cashout.
This post has been translated automatically