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Online Casinos in general: Caution with MrVegas

Topic created on 08th Aug. 2021 | Page: 1 of 3 | Answers: 22 | Views: 5,237
Karateschnitzel85
Rookie

Caution with MrVegas

8th Aug. 2021, at 08:22 pm CEST#1
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Tach people!Actually, I complain not at all fast and have actually not yet made great bad experiences in OCs.At MrVegas bursts me but slowly really the collar.I have played a long time ago times more often there.The games offer was always very good and also the deposits and withdrawals always worked without problems.Wednesday or Thursday I have deposited there again 15 euros via Trustly and wanted to get started.The offer of games as usual huge...at first glance anyway! Most games can no longer open.It comes then every time the message "this game is blocked for players from Germany" or something...so it is almost difficult to find a playable game, which makes the selection of games thus incredibly small.Somehow I have then still managed to play me up to just under 115 euros.Since it is but no fun to always play the same or else first forever to look for a game that I may play, I decided to pay out the win and disappear again. So I click on "Payout" and then? Yes, suddenly all my documents have to be re-verified again... Ok, everything uploaded and luckily the documents were accepted in less than an hr. Ok, then try #2! Unfortunately Trustly is no longer offered as a withdrawal method...Ok, then just "bank transfer", my bank account is verified, then just so...Again no luck! Bank account must be verified first, so that I can pay out over it! What??? Ok, then just again...but does not work, is already verified! So support contacted.I would have had to Deposit by bank transfer and not by Trustly, so that I can pay out so.Change is technically not possible at the moment.Alternatively, I could make but via Skrill or something a deposit to pay out in this way also my win.Ok, although a bit stupid because Skrill deducts me 5.50 or so when I withdraw from Skrill to my bank account but better than getting nothing.So 10Euro deposited via Skrill.So, now first quickly withdraw everything and gone...Nix da! Skrill is unfortunately not my standard Einzahlunsmethode so I can not debit over there...So again contacted support! Yes, that would first have to be changed from accounting to standard.this is passed on so and in the meantime I should quickly deposit once 10 euros via Skrill because otherwise it would not go.although I had already done that, that would unfortunately be necessary again...would also then go very quickly...So again 10 paid via Skrill and again nothing! Still several times with the support written and always the same "this is already in processing and should be as good as through and blah blah...then I should first verify my Skrill account (which is only possible via LiveChat and then the accounting department will also contact me very quickly when my Skrill on standard is unset and I can finally pay out over it... now I have waited 2 days for the message from the accounting department until finally the mail came. "Your Skrill account is now verified and to change Skrill as the default method I would now only have to make a deposit of at least 10 euros once and then it could be processed!" Do they want me now actually totally verars**ein? So again contacted the support! I have now also told them that I will not deposit a cent more! I pay but not again and again money when I slowly have the feeling that the payout with nothing more will! That was now given so again wide and the would take care of it now again as soon as possible...but I have the presumption that this will take days again until I get the next mail that does not help me further.I'm waiting now until tomorrow, then I'll sign off there completely and waive the money!

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tEquilA
Amateur

Caution with MrVegas

8th Aug. 2021, at 08:38 pm CEST#2
2 Likes

Liked this post: Avatar von Karateschnitzel85 Karateschnitzel85, Avatar von Sarkasto Sarkasto
Stay calm. Write an email. Don't mess around with the live chat. They can usually only check what is set, but not make any system changes. Describe the problem objectively in the email. Avoid sayings like "I will never pay here again" or "are you kidding me". Then it will work

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evopower140
Expert

Caution with MrVegas

8th Aug. 2021, at 09:52 pm CEST#3
1 Like

Liked this post: Avatar von Karateschnitzel85 Karateschnitzel85
Yes Mrvegas can fully forget lately earlier were the top had almost the same problem well took almost 2 weeks since I just do not gamble there anymore. Why also they have nothing more that distinguishes them from any other casino no bonus and nothing so you can also at the good games like Rizk and Mrgreen and Wildz if you do not mind the rules

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DerLorax
Experienced

Caution with MrVegas

9th Aug. 2021, at 07:57 am CEST#4
1 Like

Liked this post: Avatar von Karateschnitzel85 Karateschnitzel85
This payout problem on the part of MrVegas and Videoslots has been going on for a week now.
However, I was only told that it is a technical problem and they are working hard to solve it.

A classic bank transfer is not even offered as a Deposit method, you can deposit via Trustly, Giropay and Klarna. The Verification of the bank account is done by sending in a bank statement.

Due to the different answers, the support seems to be very helpless, which probably indicates that there is something really wrong with them at the moment.

As long as the verification button is displayed during the withdrawal via bank account, I will not deposit anything.

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Karateschnitzel85
Rookie

Caution with MrVegas

9th Aug. 2021, at 09:08 am CEST#5
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DerLorax wrote on 09/08/2021 at 07:57: This payout problem on the part of MrVegas and Videoslots has been dragging on for a week now.
However, I was only told that it is a technical problem, which is being worked on at full speed to solve.

A classic bank transfer is not even offered as a Deposit method, you can deposit via Trustly, Giropay and Klarna. The Verification of the bank account is done by sending in a bank statement.

Due to the different answers, the support seems to be very helpless, which probably indicates that there is something really wrong with them at the moment.

As long as the verification button is displayed during the withdrawal via bank account, I will not deposit anything.

Yes, that's exactly how it is with me. I am also constantly told that they are already working at full speed with the banks on a solution.

But the problem then seems to affect all withdrawal method.My Skrill account has now been switched to standard method but even there nothing works...Do not believe that this is particularly well received or confidence awakened, with new players.Deposit can be as and as much as you want...Pay out but unfortunately does not gomehr.
:-(

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Karateschnitzel85
Rookie

Caution with MrVegas

9th Aug. 2021, at 09:22 am CEST#6
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In addition...If they have already had problems with withdrawals for at least a week, I find that really outrageous that you are not pointed out before a deposit. Of course, many people would first make no Deposit with them, but that would at least be fair to the people. Had I known from the beginning, I would probably have waived etstmal and waited until they have the problem under control. You could also write directly on the home page "Due to technical problems, there may be delays in payouts at the moment" or something like that. no one would take it badly and you would know. So they chase away their players but now completely...

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sippi
Expert

Caution with MrVegas

9th Aug. 2021, at 09:30 am CEST#7
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Are there still payout problems? I cashed out yesterday at Videoslots via MuchBetetr and it arrived after 20 minutes.

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evopower140
Expert

Caution with MrVegas

9th Aug. 2021, at 09:32 am CEST#8
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Karateschnitzel85 wrote on 09.08.2021 at 09:22 clock: Also...If the already have at least a week of problems with the payouts, I find that really outrageous that one is not pointed out there before a deposit. Of course, many people would first make no Deposit with them, but that would at least be fair to the people. If I had known from the beginning, I probably would have waived etstmal and waited until they have the problem under control. You could also write directly on the home page "Due to technical problems, there may be delays in payouts at the moment" or something like that. no one would take it badly and you would know. So they chase away their players but now completely...

So with me that was 6 weeks ago with the same problem and they had Skrill still not get there funny was only that I could pay out with MuchBetter so my problem was solved but no idea Skrill they have not yet got there today

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DerLorax
Experienced

Caution with MrVegas

9th Aug. 2021, at 11:14 am CEST#9
1 Like

Liked this post: Avatar von Karateschnitzel85 Karateschnitzel85
Karateschnitzel85 wrote on 09.08.2021 at 09:22: Also...If the already have problems with the payouts for at least a week, I find that really outrageous that you are not pointed out before a deposit.

It is.
At least the Deposit options Trustly, Giropay, Klarna and Paysafecard would have to be removed first, because you have no possibility of a payout.

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XXLEONIDASXX
Experienced

Caution with MrVegas

9th Aug. 2021, at 12:14 pm CEST#10
1 Like

Liked this post: Avatar von Karateschnitzel85 Karateschnitzel85
Mr Vegas and videoslotts used to be good. Now just junk

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