@hustlehoff- i got the same thing on top of my Deposit of 30. it was a wagerfree bonus. then i had a big hit with real money, which is what you play there first. i cashed out directly and was told that any Bonus money would be lost. well, i requested a withdrawal and the 30 euro bonus was removed. after that i continued playing. as i said, how can it be that i am accused of having committed Bonus abuse with one of three (in this case 50 euro canceled payout) which was already bonus-free the next day? ...just wants to understand, because something like that would be completely new to me that the payout has to be out first
Once again for you: At some casinos, the bonus conditions apply until you have paid out the money correctly . This applies regardless of whether you have made a withdrawal and no bonus is active and you then cancel your withdrawal and continue playing.
You have been here in the forum since 2020, I am very surprised that you have never read about such similar problems, because there have been several cases of Platin where Bonuses were converted, the money was converted into real money and cut, yet money was cut again when someone continued to play with the money and won something again, because with Platin the bonus conditions also apply until the money has been paid out correctly.
As I said, you should ask whether this is also the case at Viggoslots, perhaps just an employee has made a mistake.
observer wrote on February 13, 2024 at 11:53 pm: this as an addendum, where I am supposed to have played with this bonus the next day.
2024-02-10 23:07:18
Payout
Credit card
€100.00
Canceled
Details
2024-02-10 22:34:43
Payout
Credit Card
€50.00
Canceled
Details
2024-02-10 21:21:52
Payout
Credit Card
€200.00
Canceled
Details
2024-02-10 18:35:49
Depositor
Credit Card
€30.00
Processed
Details
at 9.21 pm the entire bonus was canceled. Thus the rest bonus free.
i once asked in the chat because i wanted to do exactly the same thing i was told please note that if you withdraw money with bonus and cancel it, that the bonus conditions still apply even if it is no longer there. only when the withdrawal is confirmed, the bonus is forfeited. so observer you have violated the conditions
Hey, I also have the same problem, I've had €200 in withdrawal for 55 hours now, the support just told me when I asked where the payout is now that I should be patient a little longer. They have sent a reminder to the person responsible for the payout. -.-" oh man, what's the 48-hour deadline for if it's not adhered to anyway xD
m3ntoz wrote on 22.03.2024 at 14:41: Hey I also have the problem, I have now had 200€ in payout for 55 hours, the support just told me when I asked where the payout is now, I should be patient a little longer. They sent a reminder to the person responsible for the payout. -.-" oh man, what's the 48-hour deadline for if it's not adhered to anyway xD
I'll copy and paste what I just wrote in the "complainers' corner" here.
Current warning for all those who want to have reasonably up-to-date payout times:
Don't play at Viggoslots at the moment, my payout has not been processed for 4 days, although the account is of course verified.
Last time it had always taken a full 2 days until it was processed, and now the payout time has (at least) doubled again. It's simply awful at Viggoslots at the moment.
ruhrpott wrote on 22.03.2024 at 14:48:
I'll copy and paste here what I just wrote in the grumbling corner.
Current warning for all those who want to have reasonably up-to-date payout times:
Don't play at Viggoslots at the moment, my withdrawal has not been processed for 4 days, although the account is of course verified.
Last time it had always taken a full 2 days until it was processed, and now the payout time has (at least) doubled again. It's simply awful at Viggoslots at the moment.
Edit by Julian: Font color has been adjusted
I can confirm that nothing has been happening since Monday... Zero comma zero can only advise anyone who wants to get their money relatively quickly not to play at Viggoslots. It's getting worse and worse and if you ask, you'll be dismissed with the typical standard phrase that it will be forwarded, but of course nothing happens.
I can confirm since Monday nothing is happening... Zero comma zero can only advise anyone who wants to have their money relatively early to play at Viggoslots. It's getting worse and worse and if you ask, you'll be dismissed with the typical standard phrase that it will be forwarded, but of course nothing happens anyway.
I feel the same way 1to1 . Of course I also asked after the 48 hours, and I was also told that the payment department has been informed and it will be expedited.
After another 24 hours, of course, nothing happened, and then they suddenly said in the chat, please wait another 48 hours and if nothing happens then, come back to the chat.
That's a joke.
Unfortunately, since it doesn't work here at gamblejoe, I'm going to open a complaint elsewhere, purely on principle.
There are still miracles, Viggoslots has just paid out.
But I sent them the link here for discussion earlier, it's a coincidence that it suddenly works.... I hope your payouts are finally being processed.
ruhrpott wrote on 22.03.2024 at 16:44: There are still miracles, Viggoslots has just paid out.
But I sent them the link here for discussion earlier, it's a coincidence that it suddenly works....I hope your payouts are finally being processed now.
They're reading along here I swear to you... Also completed... 🤷🏻♂️😁
Yes, actually this doesn't happen often Viggo is a top casino ... I've had my payout in an hour or two but usually within 24 ... I think it depends on how busy the finance department is, they have no reason to drag things out unnecessarily and if you cancel and continue gambling, it's your own fault
last time I waited 4 days for fuffi via Crypto & this time there is still nothing there on the fourth day...if it stays like this I won't Deposit there anymore.
Been playing with this group for more than 1 year and always get money, even if sometimes it takes a bit longer. If someone has no patience to wait, then he has to play somewhere else and period.
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at 9.21 pm the entire bonus was canceled. Thus the rest bonus free.
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Mallpall, 
Saphira
You have been here in the forum since 2020, I am very surprised that you have never read about such similar problems, because there have been several cases of Platin where Bonuses were converted, the money was converted into real money and cut, yet money was cut again when someone continued to play with the money and won something again, because with Platin the bonus conditions also apply until the money has been paid out correctly.
As I said, you should ask whether this is also the case at Viggoslots, perhaps just an employee has made a mistake.
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hustlehoff
i once asked in the chat because i wanted to do exactly the same thing i was told please note that if you withdraw money with bonus and cancel it, that the bonus conditions still apply even if it is no longer there. only when the withdrawal is confirmed, the bonus is forfeited. so observer you have violated the conditions
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Toastbrot
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I'll copy and paste what I just wrote in the "complainers' corner" here.
Current warning for all those who want to have reasonably up-to-date payout times:
Don't play at Viggoslots at the moment, my payout has not been processed for 4 days, although the account is of course verified.
Last time it had always taken a full 2 days until it was processed, and now the payout time has (at least) doubled again. It's simply awful at Viggoslots at the moment.
Edit by Julian: Font color has been adjusted
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ruhrpott
I can confirm that nothing has been happening since Monday... Zero comma zero can only advise anyone who wants to get their money relatively quickly not to play at Viggoslots. It's getting worse and worse and if you ask, you'll be dismissed with the typical standard phrase that it will be forwarded, but of course nothing happens.
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Toastbrot
I feel the same way 1to1 . Of course I also asked after the 48 hours, and I was also told that the payment department has been informed and it will be expedited.
After another 24 hours, of course, nothing happened, and then they suddenly said in the chat, please wait another 48 hours and if nothing happens then, come back to the chat.
That's a joke.
Unfortunately, since it doesn't work here at gamblejoe, I'm going to open a complaint elsewhere, purely on principle.
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Unfortunately, I've also been waiting since Tuesday for my payout of €100 from
2 days was normal for them but now 4 days and nothing will happen over the weekend.
I hope they only have technical problems because it's actually a top casino.
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So basically they pay out at the weekend, I've also received money from them at the weekend in the past...
If it were technical problems, they could at least say so. But the answers I get, and others too, don't seem to indicate that.
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Toastbrot
But I sent them the link here for discussion earlier, it's a coincidence that it suddenly works.... I hope your payouts are finally being processed.
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ruhrpott
They're reading along here I swear to you... Also completed... 🤷🏻♂️😁
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