I used the turnover-free 100% bonus on Saturday, February 10th. Played no prohibited games and stayed under 4 max. bet. I won 350 euros and thus forfeited the bonus granted when requesting a withdrawal. On Sunday I canceled part of the payout of 50 and continued to play a little - including Reactoonz, as the bonus was no longer active. Today I received an e-mail that the entire payout from 10.02 was canceled because I played prohibited games on 11.02. My Deposit was credited back to me. My depositor was credited back to me. I don't understand any of this...anyone have any advice? I have emailed support, but no response yet
No, it was not after the first withdrawal request of 200 euros, the entire bonus expired. That's what it said on the screen. After that I won another 100 and another 50
hustlehoff wrote on 13.02.2024 at 17:43: Hmm okay, then unfortunately I don't know either, sorry.
I've been playing there for a while and I also know the bonus conditions exactly. But ever since I've been playing there, there have been problems. Four weeks ago, my payout was suddenly canceled even though the Deposit method and payout method were identical - due to technical problems. For me, THIS is fraud and should be labeled as such. If a bonus expires on the 10th of the month due to a withdrawal request, it cannot still be active on February 11th. I am now passing this on as a warning.
T0uchTheSky wrote on 13.02.2024 at 18:12: Unfortunately, at some casinos the bonus conditions apply until you have paid out the money correctly.
You shouldn't have canceled the withdrawal.
If I get confirmation that you don't have an active bonus, I can withdraw and cancel as I like. Unless there are always new interpretations being found. read from the beginning and not the leftovers here.
If it's confirmed to me that you don't have an active bonus, I can cash out and cancel as I please. Unless there are always new interpretations being found. read from the beginning and not the leftovers here.
Why should I read this. Viggoslots and their sister casinos are my regular casinos and I have never had a problem with them.
Whether you have wagered the bonus or not doesn't matter at some casinos, as long as you haven't cashed out properly, the bonus conditions apply. I don't know if this is really the case with Viggoslots, because I have never canceled a withdrawal there.
It's the same with casinos like Platin. If you have a max cashout on a bonus and you continue to play after wagering, everything is still canceled via max cashout.
If it's confirmed to me that you don't have an active bonus, I can cash out and cancel as I please. Unless there are always new interpretations being found. read from the beginning and not the leftovers here.
You can interpret it as you like and you are probably right, but it is well known that you should first withdraw a bonus in said casino groups and definitely not only in this one and then Deposit again without selecting any bonuses. I've read countless complaints here with exactly this problem over the last few years. Next time just keep your feet still and pull yourself together until the payout is through or play somewhere else if you absolutely have to.
I would like to write something else, but the cases that have already been here show that this procedure of the casinos is common practice and a bonus remains a bonus with all conditions until it is paid out.
You can try complaining to the guru, that's probably the only thing you can do... Complaint to the licensor if that doesn't work...
eloquente wrote on 13.02.2024 at 18:30:
You can interpret it as you like and you are probably right, but it is well known that you should first withdraw a bonus in said casino groups and definitely not only at this one and then Deposit again without selecting any bonuses. I've read countless complaints here with exactly this problem over the last few years. Next time just keep your feet still and pull yourself together until the payout is through or play somewhere else if you absolutely have to.
I would like to write something else, but the cases that have already been here show that this procedure of the casinos is common practice and a bonus remains a bonus with all conditions until it is paid out.
You can try complaining to the guru, that's probably the only thing you can do... Complaint to the licensor if that doesn't work...
Once again, there was no bonus left after canceling. I saw that myself in the window that was displayed to me. Why should I pay attention to anything after that if I'm now playing with my own money? I've never experienced anything like this - and just as an aside - I started gambling in 1996 in what was then the Casinoclub - and I know how the conditions have changed everywhere over the years... but this is in no way legal.
observer wrote on 13.02.2024 at 19:44: ... but thanks anyway eloquente for the answer - but after that thing I'm gone there now
I honestly feel sorry for you, especially because it is just so unnecessary... And I tell you you will experience this similarly at many other casinos because many interpret it that way...
And of course you're right, if the Wagering requirements are met and no more bonus is displayed, it shouldn't matter what you play... Unfortunately, casinos interpret this differently and often formulate the relevant conditions in a deliberately vague or confusing way.
In future, I would simply make sure to wager everything once and only then continue... Then nobody can do anything to you.
eloquente wrote on February 13th, 2024 at 8:11 pm:
I honestly feel sorry for you especially because it's just so unnecessary... And I tell you you will experience this similarly at many other casinos because many interpret it that way...
And of course you're right if the Wagering requirements are met and no more bonus is displayed, it shouldn't matter what you play... Unfortunately, the casinos interpret this differently and often formulate the corresponding conditions in a deliberately vague or confusing way.
In future, I would simply make sure that you wager everything once and then continue... Then nobody can do anything to you.
Thank you for the encouragement, and I've never really experienced anything like it in all these years. If someone doesn't want to pay out, they'll find ways and means. I haven't violated anything. Have a nice evening!
There are several cases of similar problems in this forum, many of them with Platincasino. Bonus wagered, money converted to real money, then played on and after cashing out, wins were cut again.
As I said, I haven't had any problems with this group yet. But ask anyway, maybe an employee has made a mistake, otherwise as eloquente already said, open a complaint with Guru, maybe that will help.
How are you supposed to wager a turnover-free bonus? Just because he cancels funds that were won with the bonus and there is a standard pop up no more bonus etc the money is still from this bonus as long as it has not been paid out completely or is still used for non-prohibited games, that's how I see it
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I've been playing there for a while and I also know the bonus conditions exactly. But ever since I've been playing there, there have been problems. Four weeks ago, my payout was suddenly canceled even though the Deposit method and payout method were identical - due to technical problems. For me, THIS is fraud and should be labeled as such. If a bonus expires on the 10th of the month due to a withdrawal request, it cannot still be active on February 11th. I am now passing this on as a warning.
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You should not have canceled the payout.
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If I get confirmation that you don't have an active bonus, I can withdraw and cancel as I like. Unless there are always new interpretations being found. read from the beginning and not the leftovers here.
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Saphira
Why should I read this. Viggoslots and their sister casinos are my regular casinos and I have never had a problem with them.
Whether you have wagered the bonus or not doesn't matter at some casinos, as long as you haven't cashed out properly, the bonus conditions apply. I don't know if this is really the case with Viggoslots, because I have never canceled a withdrawal there.
It's the same with casinos like Platin. If you have a max cashout on a bonus and you continue to play after wagering, everything is still canceled via max cashout.
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hustlehoff, 
Langhans
You can interpret it as you like and you are probably right, but it is well known that you should first withdraw a bonus in said casino groups and definitely not only in this one and then Deposit again without selecting any bonuses. I've read countless complaints here with exactly this problem over the last few years. Next time just keep your feet still and pull yourself together until the payout is through or play somewhere else if you absolutely have to.
I would like to write something else, but the cases that have already been here show that this procedure of the casinos is common practice and a bonus remains a bonus with all conditions until it is paid out.
You can try complaining to the guru, that's probably the only thing you can do... Complaint to the licensor if that doesn't work...
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Once again, there was no bonus left after canceling. I saw that myself in the window that was displayed to me. Why should I pay attention to anything after that if I'm now playing with my own money? I've never experienced anything like this - and just as an aside - I started gambling in 1996 in what was then the Casinoclub - and I know how the conditions have changed everywhere over the years... but this is in no way legal.
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Toastbrot
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I honestly feel sorry for you, especially because it is just so unnecessary... And I tell you you will experience this similarly at many other casinos because many interpret it that way...
And of course you're right, if the Wagering requirements are met and no more bonus is displayed, it shouldn't matter what you play... Unfortunately, casinos interpret this differently and often formulate the relevant conditions in a deliberately vague or confusing way.
In future, I would simply make sure to wager everything once and only then continue... Then nobody can do anything to you.
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Thank you for the encouragement, and I've never really experienced anything like it in all these years. If someone doesn't want to pay out, they'll find ways and means. I haven't violated anything. Have a nice evening!
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As I said, I haven't had any problems with this group yet. But ask anyway, maybe an employee has made a mistake, otherwise as eloquente already said, open a complaint with Guru, maybe that will help.
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