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Deposit and withdrawal methods: Beware of Trustly

Topic created on 06th Dec. 2018 | Page: 1 of 10 | Answers: 93 | Views: 41,001
tontoo2
Experienced

Beware of Trustly

6th Dec. 2018, at 01:27 pm CET#1
1 Like

Liked this post: Anonym
Had 2 withdrawals via Trustly the other day, same casino, Mobilebet/Comeon
One over 90 euros, the other over 40

90 euros were booked as usual on the bank account, but of the 40 only 25
In the reason for payment is fee, settlement, 15 euros, foreign transfer

The bank could not (!) Tell me who charged 15 euros and why, where because the settlement remains, call me back

Furthermore, I had deposited yesterday via Trustly 3x20 euros, all three immediately debited from the bank account, third Deposit to date not posted in the casino account. Must also "chase" this transaction

Avoid payment provider.

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Stealth
Rookie

Beware of Trustly

6th Dec. 2018, at 01:46 pm CET#2
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Even though I should leave it because of my gambling problems, I also played again a few days ago and used Trustly. I was also lucky and have made 4 withdrawals within a few days. 3 pieces without problems and insanely fast which have arrived in full. The fourth withdrawal from another casino took longer. In this fourth withdrawal, I was also deducted € 15 fee. Have also wondered but not yet done anything about it.

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tontoo2
Experienced

Beware of Trustly

6th Dec. 2018, at 04:50 pm CET#3
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Also 15, which is interesting. In my case, it's Volksbank
Update on my case:

Trustly had told me a good hour ago on request by mail, the 15 euros were not retained by them

After that also came the callback from my bank: The lady claimed that only 25 instead of 40 euros arrived, according to the payment processing department. In the meantime, I had phoned BaFin, described the case, and BaFin said I should report the case absolutely. For this I got an email, what I should write in the subject and I should add "Please act on my behalf" after describing the case.
I told the lady from the bank and thanked her for the information that she had not withheld anything either

While I now wrote the mail to the BaFin, renewed call from the bank, in about: Hello, my colleague had called you recently. I apologize, we have made a mistake, we will correct it and credit you the 15 euros

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Dokado1212
Experienced

Beware of Trustly

6th Dec. 2018, at 05:03 pm CET#4
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I've been using Trustly for years, I don't think I've ever encountered anything like this before.

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tontoo2
Experienced

Beware of Trustly

6th Dec. 2018, at 05:08 pm CET#5
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Similar for me, use the relatively young service for my sports betting since offered, before Sofortüberweisung
Until now never incurred "fees"

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tontoo2
Experienced

Beware of Trustly

6th Dec. 2018, at 05:15 pm CET#6
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Otherwise, to clarify the dimension of the random error, by whomever:

15 euros for a correct incoming foreign transfer (this not being one here) would be for amounts in the 200-10k euro range. Not for 40 euros

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Anonym

Beware of Trustly

9th Dec. 2018, at 11:47 am CET#7
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Was now with me so, payout at Videoslots in the amount of 310, - and arrived are 295
It says: "Settlement commission 15 euros" So a dirt...

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M****3

Beware of Trustly

9th Dec. 2018, at 11:54 am CET#8
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Only good that there is instead of Trustly still Sofortüberweisung or entercash

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Anonym

Beware of Trustly

9th Dec. 2018, at 11:59 am CET#9
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It's thinning out. Soon, you can count trusted providers and payment providers on one hand

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M****3

Beware of Trustly

9th Dec. 2018, at 12:14 pm CET#10
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Kopfkino wrote on 09/12/2018 at 11:59: It thins out. Soon you can count trusted providers as well as payment providers on one hand.

Can one yet now almost one needs but only times at sunmaker and sunnyplayer look how much Deposit methods there are

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