In case of withdrawal (not deposit) via Trustly, Trustly is instructed (by the provider) to transfer an amount to a customer bank account
Trustly then makes this transfer from a Trustly bank account - to the customer
Now it depends on (among other things) where the bank is located. If the bank is in the SEPA area, then there should be no bank fees at the customer's bank. If the transferring bank/account using Trustly is outside the SEPA area (no matter if it is a EUR account or not), e.g. Sweden or UK, then (depending on the individual customer's bank and their terms and conditions) a fee may be charged for a non-SEPA incoming payment
This is the reason for the fee that some users complain about
Trustly does not deduct any money from the customer, there are no terms and conditions between the customer and Trustly which would be a basis here. You can also see the terms and conditions on Trustly, which describe exactly this:
Trustly GTCS
8. POTENTIAL CHARGES AND FEES APPLIED BY THE BANK OF THE USER
8.1 When executing a payment transaction through the Service, domestic or international payments may occur from time to time in which case a fee chargeable to the User's bank account may apply according to the terms of the agreement between the User and its bank. By using the Service, the User acknowledges that he or she is solely responsible for any and all fees applied by his or her bank when executing domestic or international payments transactions.
8.2 Trustly does not charge Users any fees for the provision of the Service via the Supplier.
Some banks in Germany charge such a non-SEPA fee and deduct it, others do not. Since most of them are talking about EUR 10, it is obvious that it is often the same bank/banking group.
I was earlier on the savings bank my bank and have pulled there account statements. Among others, there were 3 Trustly with the note foreign transfer on it from casinos and which were not occupied with additional fees.Looks so, as some banks have to pull people extra money out of their pockets and speculate on it, that some simply swallow the and so they earn themselves again a large amount of money in addition. Since I'm really glad that my bank in this regard everything is still fair.
It only half fits in here, but maybe someone can help me briefly:
I don't remember from my last payout, please see my attached picture, and the following:
In the upper field it says sort code. Means yes, there I must enter my BIC, right?
What do I enter in the lower field? Probably IBAN, that's more or less how the chat explained it to me. Does anyone see it differently?
From other sites I know payouts via Trustly, or the entries slightly different.
ruhrpott wrote on 10/01/2019 at 16:50: It only half fits in here, but maybe someone can help me briefly:
I don't remember from my last payout, please take a look at my attached picture, and the following:
In the upper field it says sort code. Means yes, there I must enter my BIC, right?
What do I enter in the lower field? Probably IBAN, that's more or less how the chat explained it to me. Does anyone see it differently?
From other sites I know payouts via Trustly, or the entries slightly different.
Thank you for your answer. Are you 100% sure? I had thought that maybe my name must go there, because when I enter the IBAN and go on, then comes the usual of Trustly, where I have to enter my IBAN as well
Is probably already through, but it should already fit as described above
The next window was then the standard Trustly window where you click on the bottom left "Sepa/IBAN"?
This afternoon it was then finally also times finally processed, they let themselves 48 hours time...
Exactly, the next window was the standard one from Trustly where I entered everything as usual. So seen I have entered the 2 times, but as long as it arrives I should not care^^
Let's see if it's still on the weekend, but more likely on Monday
Thank you for your answer!
ruhrpott wrote on 12.01.2019 at 18:36: This afternoon it was then finally also times finally processed, the leave themselves 48 hours time...
Exactly, the next window was the standard one from Trustly where I entered everything as usual. So seen I have entered the 2 times, but as long as it arrives I should not care^^
Let's see if it's still on the weekend, but more likely on Monday
Thank you for your answer!
Beware of Trustly
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Trustly then makes this transfer from a Trustly bank account - to the customer
Now it depends on (among other things) where the bank is located. If the bank is in the SEPA area, then there should be no bank fees at the customer's bank. If the transferring bank/account using Trustly is outside the SEPA area (no matter if it is a EUR account or not), e.g. Sweden or UK, then (depending on the individual customer's bank and their terms and conditions) a fee may be charged for a non-SEPA incoming payment
This is the reason for the fee that some users complain about
Trustly does not deduct any money from the customer, there are no terms and conditions between the customer and Trustly which would be a basis here. You can also see the terms and conditions on Trustly, which describe exactly this:
Trustly GTCS
8. POTENTIAL CHARGES AND FEES APPLIED BY THE BANK OF THE USER
8.1 When executing a payment transaction through the Service, domestic or international payments may occur from time to time in which case a fee chargeable to the User's bank account may apply according to the terms of the agreement between the User and its bank. By using the Service, the User acknowledges that he or she is solely responsible for any and all fees applied by his or her bank when executing domestic or international payments transactions.
8.2 Trustly does not charge Users any fees for the provision of the Service via the Supplier.
Some banks in Germany charge such a non-SEPA fee and deduct it, others do not. Since most of them are talking about EUR 10, it is obvious that it is often the same bank/banking group.
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Beware of Trustly
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Beware of Trustly
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I don't remember from my last payout, please see my attached picture, and the following:
In the upper field it says sort code. Means yes, there I must enter my BIC, right?
What do I enter in the lower field? Probably IBAN, that's more or less how the chat explained it to me. Does anyone see it differently?
From other sites I know payouts via Trustly, or the entries slightly different.
https://www.bilder-upload.eu/bild-75ab9c-1547135489.png.html
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ruhrpott, 
Spectral
Above BIC below IBAN.
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ruhrpott
The next window was then the standard Trustly window where you click on the bottom left "Sepa/IBAN"?
Is then everything went through ?
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Exactly, the next window was the standard one from Trustly where I entered everything as usual. So seen I have entered the 2 times, but as long as it arrives I should not care^^
Let's see if it's still on the weekend, but more likely on Monday
Thank you for your answer!
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Beware of Trustly
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ruhrpott
Very nice!
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I have a problem, made 3 withdrawals via Trustly at Rizk on 22/02.
On Monday 24.02 were 2 payments in my account.
The 3 payout has not arrived until today.
Under a reference number that was given to me, my bank has found nothing and also said that nothing has been received there in this amount.
How long did the foreign transfers take?
I mean 14 days would be very hard.
I think the money has gone missing on the way.
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