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Casino verification: Casumo Verification

Topic created on 29th Jul. 2020 | Page: 1 of 4 | Answers: 34 | Views: 4,561
Kev1988
Rookie

Casumo Verification

29th Jul. 2020, at 10:45 am CEST#1
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Hello,
i too could make 2 nice wins last week Thursday totaling 4000€. Pleased as punch, immediately initiated the payout and the very next day everything was canceled...I should verify my account.
Ok, Perso was accepted directly only with the address proof they let themselves time.
i have uploaded 3 documents that show where I live
Since Friday there is nothing more to do, my documents are supposed to be checked shortly...
Already 3 times the online support contacted me but only asks me to wait...

How long does it take in your experience? Do I have to worry?

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TheSunMan
Rookie

Casumo Verification

29th Jul. 2020, at 10:48 am CEST#2
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Casumo is currently very sluggish. I had to wait a whole 12 days for a payout, I was ready verified... But arrived at.... In any case you should not give in and write Casumo min every day ne mail. And stay strong and do not gamble the money again

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Kev1988
Rookie

Casumo Verification

29th Jul. 2020, at 10:52 am CEST#3
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Do you mean online support or directly to hey@casumo.com?

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TheSunMan
Rookie

Casumo Verification

29th Jul. 2020, at 11:32 am CEST#4
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It is always better to contact hey@casumo.com, the first level support can usually never really help you. Another Tip: You can also simply Deposit the account statements of your house bank as proof of address, they are eigtl always accepted - I'm with the savings bank and there you can download the statements online as a PDF.

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Kev1988
Rookie

Casumo Verification

29th Jul. 2020, at 01:29 pm CEST#5
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Ah ok am also at the savings bank.
Maybe you could tell me briefly where these tabs are since onlin2 nothing found with download as a PDF.

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sippi
Expert

Casumo Verification

29th Jul. 2020, at 01:42 pm CEST#6
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At the top of the tab, click on "Online banking", then on the mailbox and in the left column on account statements.

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Kev1988
Rookie

Casumo Verification

29th Jul. 2020, at 02:34 pm CEST#7
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Clean, thank you very much!

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Kev1988
Rookie

Casumo Verification

29th Jul. 2020, at 04:51 pm CEST#8
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So short update, if anyone is interested.
Documents were uploaded again by me around 13:00 (the 3rd time).
So far still nothing.
Would report when there is something new.

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Kathi8911
Visitor

Casumo Verification

29th Jul. 2020, at 05:18 pm CEST#9
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I am waiting since last week Wednesday for my win in the amount of 10,000 euros. They wanted every time what new until the last wanted to have a proof of income. I ran everywhere like a fool because this was not accepted and this was not. Now I got printed documents from the bank. And waiting for 2 hours whether that goes through. I have the feeling that this will not be the end. With Casumo I am aufjedenfall through

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Kev1988
Rookie

Casumo Verification

29th Jul. 2020, at 06:24 pm CEST#10
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Wow that is the madness...
I have the feeling that today is nothing more with our payouts.

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