i would like to tell you my story with Platin Casino and ask what you think about it.
I have had on 10.01.2021 a larger win. This I then wanted to pay out, which because of missing Verification understandably did not go. Have then on the following day, the 11.01.2021 uploaded all necessary documents and waited. For my own protection and the money because of my account via chat still freeze, until the end of verification and the answer I could then release my account at any time via Live Chat again. 1, 2, 3, 4, 5, 6 days... On 17.01.2021 I then received an email telling me that my documents all fit so far, but my Apple Pay documents are missing. Ok. Has me then annoyed, but can not be changed. The missing documents uploaded at the same time on 17.01.2020. I then ask in the live chat how long it is estimated to take to check my Apple Pay documents. Answer: "Up to one week". That's a really long time, but it's still okay. Then it started again with waiting... 1, 2, 3, 4, 5 days... I looked every day under documents if something changed in my status. But on the 5th day the unbelievable happened. The uploaded documents were no longer displayed. They were simply disappeared. Live chat written to, this meant it would have arrived nothing, wanted to sell me for stupid and became really cheeky and came partly only with copy paste messages (name of the employee Angelo, vllt someone knows from the chat). Well what can you do the documents are supposedly not there, so uploaded again and let me confirm via chat that they have arrived. Joy came then today the 26.01.2021 on (again 4 days later), when I received the mail that my account is now fully verified. I logged in and wanted to pay out and then saw that my account is still frozen. Ok, went into live chat and asked if this can have my freeze lifted. Who comes into chat with a copy paste message? Exactly Angelo. I should please write an email to support@platincasino.com and then wait. How wait?! How long? After a lot of back and forth, he was then able to give me a time of about 10 days. 10 days!!! Then we have the 4-5.02.2021. I then told him that I had my account frozen myself and was told I could have it released again in live chat. He then sold me for a fool, claiming that I had invented the story and that none of the employees had ever said anything like that. In the end he kicked me out of the live chat because I criticized him and called him rude. I just sent the mail. Nothing else remains...
But now again to my question. What do you think about it? How would you react? Or have you experienced something similar somewhere?
Maybe there is also a possibility to get the money before or to pay it out. If so, please let me know.
All in all, I find it a cheek. I won on 10.01.2021 and now I have to wait 2 1/2 weeks and if it goes on like this I will probably get my money exactly 1 month after the win...
Hello and welcome to the forum,
really something to say about it is difficult. Did you receive a copy of the chat by email?
Basically you can say that the Platincasino is serious and you will get the money in any case. They seem to be overburdened with Verification issues at the moment.
Write to Caro, she can help you if necessary.
Here is the link to her profile:
https://www.gamblejoe.com/profil/caro/
Sentery95 wrote on 26.01.2021 at 17:45: Hello,
Then on 01/17/2021 I received an email telling me that my documents all fit so far, but my Apple Pay documents are missing.
I do not quite understand now, you would have had to show only the mail so that you could lend credibility to your statement, so you could have saved everything else.
It is written here for some time everywhere that the Verification there takes a long time and it is best to do everything in advance. I have after I have extensively verified my money there always quickly paid out. I think you will get it, the normal support is comparable to a call center support. Since one employee no longer knows what the other said.
I recommend you to clarify such cases always by mail and enstprechende evidence to your statements always attach. The whole thing is not pretty and you can contact Caro or Julian from GJ, they can ask specific questions.
Sorry in advance but have Jublos (Generous member with regular prize games) 25€ gift, given away
Since I unfortunately always come with a bad mood on GJ
You seem not inexperienced in the gambling scene
You mention that you hold it for the method via Apple pay a very long time, so are used to other. Maybe in other casinos
But if you were not verified.
What have you experienced with the rest of the support team, this still describe as 5 star support?
So between us
What was really going on between Angelo and you?
ruhrpott wrote on 26.01.2021 at 20:39: Hello and welcome to the forum,
really can't say much about it. Did you receive a copy of the chat by email?
Basically you can say that Platincasino is serious and you will definitely get the money. They seem to be quite overwhelmed at the moment regarding verification.
Write to Caro, she can help you if necessary.
Here is the link to her profile:
https://www.gamblejoe.com/profil/caro/
Thank you very much for the Tip to ask Caro for help. Problem has been solved after one day. I was just able to request my payout
Unfortunately I didn't have any chat histories, except the one to confirm my document upload, so they don't disappear without a trace again.
[solved] So much for Platin Casino
Liked this post:
Klempo77
i would like to tell you my story with Platin Casino and ask what you think about it.
I have had on 10.01.2021 a larger win. This I then wanted to pay out, which because of missing Verification understandably did not go. Have then on the following day, the 11.01.2021 uploaded all necessary documents and waited. For my own protection and the money because of my account via chat still freeze, until the end of verification and the answer I could then release my account at any time via Live Chat again. 1, 2, 3, 4, 5, 6 days... On 17.01.2021 I then received an email telling me that my documents all fit so far, but my Apple Pay documents are missing. Ok. Has me then annoyed, but can not be changed. The missing documents uploaded at the same time on 17.01.2020. I then ask in the live chat how long it is estimated to take to check my Apple Pay documents. Answer: "Up to one week". That's a really long time, but it's still okay. Then it started again with waiting... 1, 2, 3, 4, 5 days... I looked every day under documents if something changed in my status. But on the 5th day the unbelievable happened. The uploaded documents were no longer displayed. They were simply disappeared. Live chat written to, this meant it would have arrived nothing, wanted to sell me for stupid and became really cheeky and came partly only with copy paste messages (name of the employee Angelo, vllt someone knows from the chat). Well what can you do the documents are supposedly not there, so uploaded again and let me confirm via chat that they have arrived. Joy came then today the 26.01.2021 on (again 4 days later), when I received the mail that my account is now fully verified. I logged in and wanted to pay out and then saw that my account is still frozen. Ok, went into live chat and asked if this can have my freeze lifted. Who comes into chat with a copy paste message? Exactly Angelo. I should please write an email to support@platincasino.com and then wait. How wait?! How long? After a lot of back and forth, he was then able to give me a time of about 10 days. 10 days!!! Then we have the 4-5.02.2021. I then told him that I had my account frozen myself and was told I could have it released again in live chat. He then sold me for a fool, claiming that I had invented the story and that none of the employees had ever said anything like that. In the end he kicked me out of the live chat because I criticized him and called him rude. I just sent the mail. Nothing else remains...
But now again to my question. What do you think about it? How would you react? Or have you experienced something similar somewhere?
Maybe there is also a possibility to get the money before or to pay it out. If so, please let me know.
All in all, I find it a cheek. I won on 10.01.2021 and now I have to wait 2 1/2 weeks and if it goes on like this I will probably get my money exactly 1 month after the win...
My rating for Platin Casino:
Support itself 5 stars.
Support from Angelo is off the scale.
Processing times catastrophic
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[solved] So much for Platin Casino
Nobody has liked this post so far
really something to say about it is difficult. Did you receive a copy of the chat by email?
Basically you can say that the Platincasino is serious and you will get the money in any case. They seem to be overburdened with Verification issues at the moment.
Write to Caro, she can help you if necessary.
Here is the link to her profile:
https://www.gamblejoe.com/profil/caro/
This post has been translated automatically
[solved] So much for Platin Casino
Nobody has liked this post so far
I do not quite understand now, you would have had to show only the mail so that you could lend credibility to your statement, so you could have saved everything else.
This post has been translated automatically
[solved] So much for Platin Casino
Liked this post:
Chrizzi
I recommend you to clarify such cases always by mail and enstprechende evidence to your statements always attach. The whole thing is not pretty and you can contact Caro or Julian from GJ, they can ask specific questions.
This post has been translated automatically
[solved] So much for Platin Casino
Nobody has liked this post so far
Sorry in advance but have Jublos (Generous member with regular prize games) 25€ gift, given away
Since I unfortunately always come with a bad mood on GJ
You seem not inexperienced in the gambling scene
You mention that you hold it for the method via Apple pay a very long time, so are used to other. Maybe in other casinos
But if you were not verified.
What have you experienced with the rest of the support team, this still describe as 5 star support?
So between us
What was really going on between Angelo and you?
This post has been translated automatically
[solved] So much for Platin Casino
Liked this post:
ruhrpott
Thank you very much for the Tip to ask Caro for help. Problem has been solved after one day. I was just able to request my payout
Unfortunately I didn't have any chat histories, except the one to confirm my document upload, so they don't disappear without a trace again.
This post has been translated automatically
[solved] So much for Platin Casino
Liked this post:
Sentery95
This topic was closed
This post has been translated automatically