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Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled (Page 9)

Topic created on 04th Jan. 2022 | Page: 9 of 21 | Answers: 201 | Views: 36,433
Balo123
Visitor

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 11:12 am CET#81
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Then you are better off with the gold status at Platincasino.
If you have converted through the weekly free spins 20 / BOD then the wager you get at least 100 euros max payout amount.

Comparison:

Means then so according to the current status must Deposit platinum status members 1000 € in the week (which they must lose) to get 100 euros cash back, which they can then pay out when Wager reached / must.

Then yes applies that one with the granted weekly Cashback of 10 per cent,
(in the event of a win) also really only 10 percent of his bet, as real money gets paid out, everything beyond that is canceled.



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frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 01:04 pm CET#82
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Curacao22 wrote on 09.01.2022 at 03:48
The answer which is also available by screenshot has come from Platin Vip Support, so if they do not know what is the matter and you can not refer to it then what ?

okay, I did not know that. Thought that would be from the support staff in the chat. If there the statements are not true, then that's really been to your disadvantage. Who else should you ask if you can't find any contact details for other Platin superiors on the Internet?

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frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 01:10 pm CET#83
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Falke wrote on 09.01.2022 at 04:07
Any wins a player makes pays out exclusively to the casino. All losses of the player go exclusively to the casino. The casino pays an amount to the slot Provider for each spin the player makes. This is the rent for the games, so to speak. The casino pays the slot provider, not the other way around. So for the casino it is a disadvantage if you play for a long time with the money, because then they have to pay more levies to the slot provider.

The only exception. Large Jackpot winnings of a slot. These are then paid by the slot provider. He also keeps the money for the jackpot. It is also logical because otherwise some casino would have the misfortune to suddenly have to pay out a few million, although the jackpot has grown in many other casinos

That is basic knowledge. And it's perfectly ok if you don't know that. But can you please stop making false claims in the case of Platin Casino, when we have explained the facts to you several times now and it is obvious that you don't have that much knowledge about casinos.
You are welcome to ask questions, which we will be happy to answer. But you can also just admit that you do not know so much about a topic.

I mean, I'm already jumping around in circles here because the case annoys me so much and I can put myself in Curacao's shoes. And I can imagine very well how he feels about being treated so unfairly by Platin and obviously being screwed and now having to hope and fear to get his money. And unfortunately I even fear that Platin will cross, unless they still care what Gamblejoe says about them. Without this thread and without Caro/Gamblejoe I would see in any case no chances for him and would simply fob him off with a few standard emails. It is not cool if you constantly throw something into the room which is simply not true and thus reduce his chances. There are many cases where it is doubtful. In this case Curacao is 100% in the right.

I agree with you on the last paragraph. Had also already written it somewhere that if here only a good end finds, it will be thanks to Caro.

Moreover, now it is also clear that the statement came from VIP support, which in my eyes changes the whole situation. If Platin does not decide in favor of the player here, then that is clearly unfair to Curacao. What bothers me personally is that you have to go to such lengths to reach anyone. If GJ didn't exist, I personally wouldn't know how many unresolved cases and, above all, dissatisfied customers there would be.

Granted, I never said I was knowledgeable about OC, but always emphasized that I assumed so (of course, my assumptions could be wrong). However, I thank you for the clarification. I really thought that OCs were getting a cut of the RTP.

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 01:46 pm CET#84
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frapi07 wrote on 09/01/2022 at 13:10
I agree with you on the last paragraph. Had it also already written somewhere that if here only a good end finds, it will be thanks to Caro.

Moreover, now it is also clear that the statement came from VIP support, which in my eyes changes the whole situation. If Platin does not decide in favor of the player here, then that is clearly unfair to Curacao. What bothers me personally is that you have to go to such lengths to reach anyone. If GJ didn't exist, I personally wouldn't know how many unresolved cases and, above all, dissatisfied customers there would be.

Granted, I never said I was knowledgeable about OC, but always emphasized that I assumed so (of course, my assumptions could be wrong). However, I thank you for the clarification. I really thought that OCs were getting a cut of the RTP.

So to the thing if it finds a good end it only thanks to Caro happens I can so not quite sign. First of all, I am more than grateful for your commitment and the contact to the manager and generally for the possibility of this forum! However, I think it really without if and but the only right way would be to refund the entire win and to revise the conditions purely for the reason because it is otherwise clear deception and the VIP support gives the clear info that after conversion may be played freely further.
In my opinion, any other solution can not be accepted considering all the points because it would simply be fraud on the part of the casino.
I think (not only because it is my money, I have also after the topic was almost through Caro consistently asked the topic especially in the sense of all other players who come into such situations to continue to process and make public, I think she can confirm), the insight of the casino, a refund and a clear statement on which the casino can refer to in the future, the casino, the forum, all current and future players and of course me would help the most, but I'm still more than curious what comes out of it

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frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 01:54 pm CET#85
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Curacao22 wrote on 09.01.2022 at 13:46
So to the thing if it finds a good end it only thanks to Caro happens I can so not quite sign away, I am more than grateful for your commitment and the contact to the manager and generally for the possibility of this forum !!! However, I think it really without if and but the only right way would be to refund the entire win and to revise the conditions purely for the reason because it is otherwise clear deception and the VIP support gives the clear info that after conversion may be played freely further.
In my opinion, any other solution can not be accepted considering all the points because it would simply be fraud on the part of the casino.
I think (not only because it is my money, I have also after the topic was almost through Caro consistently asked the topic especially in the sense of all other players who come into such situations to continue to work and make public, I think she can confirm), the insight of the casino, a refund and a clear statement on which the casino can refer to in the future, the casino, the forum, all current and future players and of course me would help the most, but I am still more than curious what comes out of it

That's right, such a statement from VIP support (the highest point of contact for players) should be binding. Let's hope that Platin will be reasonable. At least it's good that the topic is not finally closed with them. But I really wouldn't trade places with you. The days are certainly not nice. Let's hope that everything will be decided in your favor by Monday

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gamble1
Legend

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 02:12 pm CET#86
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Falcon wrote on 09.01.2022 at 00:02
You write such nonsense together. At so many casinos the Bonus money is automatically converted into real money as soon as you have fulfilled the conditions. You don't have to convert anything.

And yes, what does convert into REAL MONEY mean? If you can't continue playing with it and win, then it's defacto not real money. That is not contradictory formulated that is just complete bullshit to introduce a button to convert bonus money into real money, only so that it is not real money

And that you seriously write that everyone was just lucky if they paid out more? So you really think this was an '' oversight'' by Platin. Platin has paid out over the years probably millions of dollars by mistake?

It is so pointless to discuss on this level.

But am I on the hose here just ? It can not only be about the button "Convert to real money" or?

I mean if I now get 50 free spins and may pay out € 100 of it I have to convert Platin after the conversion (also in other casinos) in real money nevertheless remains but the maximum amount of € 100 that has always been so

So please explain it to me if I overlook something what is the difference to the common practice we already know years?

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 02:40 pm CET#87
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gamble1 wrote on 09/01/2022 at 14:12
But am I on the tube here right now ? It can't be just about the button "Convert to real money" can it ?

I mean if I now get 50 free spins and may pay out € 100 of it I have to convert Platin after the conversion (Also in other casinos) in real money nevertheless remains but the maximum amount of € 100 that was but always so

So please explain it to me if I overlook something what is the difference to the common practice we already know years?

I have the money but converted into real money, it's about the me from the converted money created win was canceled. And even the VIP support says quite clearly that after conversion to real money may be played freely with this amount and win and it is no longer subject to conditions

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upola
Legend

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 03:28 pm CET#88
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Curacao22 wrote on 09.01.2022 at 13:46
So to the thing if it finds a good end it only thanks to Caro happens I can so not quite sign away, I am more than grateful for your commitment and the contact to the manager and generally for the possibility of this forum !!! However, I think it really without if and but the only right way would be to refund the entire win and to revise the conditions purely for the reason because it is otherwise clear deception and the VIP support gives the clear info that after conversion may be played freely further.
In my opinion, any other solution can not be accepted considering all the points because it would simply be fraud on the part of the casino.
I think (not only because it is my money, I have also after the topic was almost through Caro consistently asked the topic especially in the sense of all other players who come into such situations to continue to work and make public, I think she can confirm), the insight of the casino, a refund and a clear statement on which the casino can refer to in the future, the casino, the forum, all current and future players and of course me would help the most, but I am still more than curious what comes out of it

Should you get the money, you have it only Caro to thank.
You yourself would have achieved nothing, Platin would have invoked their terms and conditions (whether opaque or not) and that would have been it.

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Tonkabohne
Top Member

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 03:34 pm CET#89
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upola wrote on 09.01.2022 at 15:28
Should you get the money, you have it only Caro to thank.
You yourself would have achieved nothing, Platin would have invoked their terms and conditions (whether opaque or not) and that would have been it.

That he knows but now meanwhile ?

That's why he asked Caro for help.

It is also to see this oh so good Platin Casino times from the other side.

And if she had not done it, the thread would be possibly no 9 pages already long

But sick how long there is made around.

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 04:18 pm CET#90
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Tonka bean wrote on 09.01.2022 at 15:34
Surely he knows that by now ?

That's why he asked Caro for help.

It is also to see this oh so good Platin Casino times from the other side.

And if she had not done it, the thread would be possibly no 9 pages already long

But sick how long there is made around.


I think that is currently simply the weekend, be all people begrudged, but is just a bit of a pity since there is tomorrow for many people new Cashback without a solution, but hope that there are clear statements and solutions on Monday.

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