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Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled (Page 8)

Topic created on 04th Jan. 2022 | Page: 8 of 21 | Answers: 201 | Views: 36,604
Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 03:02 am CET#71
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frapi07 wrote on 09.01.2022 at 01:48
Yes I have, but the statements of employees (especially service staff) are no guarantee. Often employees themselves have no idea and look in any manuals or ask briefly the colleagues. Often these are also from any subcontractors.

Short off-topic topic: I had a fellow student, who in the secretariat (so where employees of the university work there) has obtained information regarding the SPO (study and examination regulations). Among other things, deadlines are specified there. To cut a long story short: she had missed a deadline for an exam, although she had asked the staff there for information. She was then unable to repeat this exam and thus definitively failed this exam. This also meant that she had not passed her studies. This happened although she had asked there whether this was okay. She appealed (because she had not received the correct information from the secretary's office) and did not get justice. Also in court. She then had to change her course of study.

It is your duty to inform yourself. It doesn't matter if it's the AGBs or anything else. If you agree with it and put your hack or your signature, then you commit yourself to have read and accepted the terms and conditions. If you do not like it, you just do not sign or do not put a hack.

Now back to Platin:

If I have a withdrawal still open for 24 hours and request the chat, then I must surely wait min. 30-60 minutes until I am on it. Furthermore, the employee will just send me a c&p answer saying that withdrawals can take up to 48 hours.

But if I write to VIP Chat by mail and say that I have a pending withdrawal for 24 hours, then the problem will be solved within 30-40 minutes. Do you notice the difference?

So I'm sorry and I don't want to be unkind but you are really talking out of your ass and that has little hand and foot, alone the statement that the statements of the employees is not a guarantee, is absolutely taken from thin air.
Exactly these employees are there for the support of the players, so if you ask an explicit question and get the answer that you can continue to play with the converted money without Max Cashout, then you can and must definitely rely on it and can invoke .
If a wording in the terms and conditions is opaque, then it is exactly the support to help you further because that is exactly the job.
And there are screenshots which Caro and the manager are also available in which the support clearly writes that after the conversion may be won as much as you are funny
And on the subject if you play there then you have to accept the rules, I definitely agree with you, I have absolutely no problem, IF the rules are clear and apply to all players and any payouts.

The max cashout can not be applied twice to the same money.
You get 100 euros converts this sum once and then have 150 Then you convert the money and you are automatically deleted by the system the 50Euro, because that's exactly when the max cashout rule takes effect . After that it is real money, then can not exist on the same amount again a max cashout.
But if we assume that these rules still exist, then the button "convert to real money" is very clear player deception and not allowed.

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frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 03:04 am CET#72
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Falke wrote on 09.01.2022 at 02:34
Most importantly, it makes no sense at all for accounting either

The Cashback and the resulting wins can then be written off as a loss. But if the cashback is always paid out first and then paid in again, then this Deposit is again considered a credit on the balance sheet

To make it clear with this example. (Let's calculate with 100€)

The player gets 100€ cashback, which can be booked as a bonus, i.e. as a loss. He wins a total amount of 5000€. Total loss in the balance: 5000€

The player cashes out the 100€ and cashes in again and comes to 5000€
Total loss: 5000€. Total loss in the balance: 4900€ and therefore less money to write off, since 100€ cash is more in the system. Platin will have to pay more taxes in the end because the real cash receipts will increase


Or I am just completely on the line.

The casino pays out the wins for you at the beginning, but gets the money back from the provider. Otherwise it would make no sense, or am I wrong?

I'm not that deep into the matter, but I always thought that the slot providers are responsible for the winnings distributions. Also, I thought that an OC is just a platform where the slot providers offer their slots

If my assumption is correct, then Bonuses do matter. Bonuses are then to be seen as an additional service of OC, that in case of a successful conversion and payout are not refunded by the slot provider. Then such a protection would also make sense in order to minimize losses with these additional services.

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frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 03:14 am CET#73
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Curacao22 wrote on 09.01.2022 at 03:02 Clock
So I'm sorry and I would like to be there also not unkind but you talk unfortunately really around head and neck and that has everything little hand and foot, alone the statement that the statements of the employees is no guarantee, is absolutely taken from thin air .
Exactly these employees are there for the support of the players, so if you ask an explicit question and get the answer that you can continue to play with the converted money without Max Cashout, then you can and must definitely rely on it and can invoke .
If a wording in the terms and conditions is opaque, then it is exactly the support to help you further because that is exactly the job.
And there are screenshots which Caro and the manager are also available in which the support clearly writes that after the conversion may be won as much as you are funny
And on the subject if you play there then you have to accept the rules, I definitely agree with you, I have absolutely no problem, IF the rules are clear and apply to all players and any payouts.

The max cashout can not be applied twice to the same money.
You get 100 euros converts this sum once and then have 150 Then you convert the money and you are automatically deleted by the system the 50Euro, because that's exactly when the max cashout rule takes effect . After that it is real money, then can not exist on the same amount again a max cashout.
But if we assume that these rules still exist, then the button "convert to real money" is very clear player deception and not allowed.

Do not worry, as long as you remain friendly, I feel zero attacked.

I have made the experience that the employees in call center and chat do not always know everything and do not always provide accurate and correct information. If you have not had this experience, then be glad

The wording is just bad and leaves a lot of room for interpretation - I don't want to say whether this is intentional or not. Unfortunately, the fact remains that it says "max. payout amount" and not "conversion amount".

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frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 03:25 am CET#74
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and yes, the staff is there to help players with questions, but they also only have their answer templates and simply send those on unchanged. Often these answers don't help at all. If this is support, then good night. I can also program a bot that automatically delivers the answers. As I said, I felt a clear difference between the chat and the VIP mail. In the chat I was only put off with standard texts. In the VIP mail was really quickly taken care of the problems.

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Falke
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 03:26 am CET#75
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frapi07 wrote on 09/01/2022 at 03:04
The casino does pay out the wins for you at the beginning, but gets the money back from the provider. Otherwise it would not make sense, or am I wrong?

I'm not that deep into the matter, but I always thought that the slot providers were responsible for the winnings distributions. Also, I thought that an OC is just a platform where the slot providers offer their slots

If my assumption is correct, then Bonuses do matter. Bonuses are then to be seen as an additional service of OC, that in case of a successful conversion and payout are not refunded by the slot provider. Then such a protection would also make sense in order to minimize losses with these additional services.

Are you really serious?

How do casinos earn money in your opinion if the losses are paid by the slot Provider and then logically the slot operator gets the wins?

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 03:48 am CET#76
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frapi07 wrote on 09/01/2022 at 03:25: and yes, the staff is there to help players with questions, but they also just have their answer templates and just send those on unchanged. Often those answers don't help at all. If this is support, then good night. I can also program a bot that automatically delivers the answers. As I said, I felt a clear difference between the chat and the VIP mail. In the chat I was only put off with standard texts. In the VIP mail was really quickly taken care of the problems.

The answer which is also available by screenshot came from Platin Vip Support, so if they do not know what's going on and you can not refer to what then?

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frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 03:49 am CET#77
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Falcon wrote on 09/01/2022 at 03:26 PM
Are you really serious about something?

How do casinos earn money in your opinion if the losses of the slot Provider pays and then yes logically also the wins of the slot operator gets?


By receiving a portion of the revenue from the slots that have entered their platform. At least that's what I thought. So:

eg BOD kp 96% RTP, 2% to the slot provider and 2% to the casino

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Falke
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 04:07 am CET#78
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frapi07 wrote on 09/01/2022 at 03:49
By getting a portion of the revenue from the slots that went to their platform. At least that's what I thought. So:

eg BOD kp 96% RTP, 2% to the slot Provider and 2% to the casino

Any wins a player makes pays out exclusively to the casino. All losses made by the player go exclusively to the casino. The casino pays an amount to the slot provider for each spin the player makes. This is the rent for the games, so to speak. The casino pays the slot provider, not the other way around. So for the casino it is a disadvantage if you play for a long time with the money, because then they have to pay more levies to the slot provider.

The only exception. Large Jackpot winnings of a slot. These are then paid by the slot provider. He also keeps the money for the jackpot. It is also logical because otherwise some casino would have the misfortune to suddenly have to pay out a few million, although the jackpot has grown in many other casinos

That is basic knowledge. And it's perfectly ok if you don't know that. But can you please stop making false claims in the case of Platin Casino, when we have explained the facts to you several times and it is obvious that you do not have much knowledge about casinos.
You are welcome to ask questions, which we will be happy to answer. But you can also just admit that you do not know so much about a topic.

I mean, I'm already jumping around in circles here because the case annoys me so much and I can put myself in Curacao's shoes. And I can imagine very well how he feels about being treated so unfairly by Platin and obviously being screwed and now having to hope and fear to get his money. And unfortunately I even fear that Platin will cross, unless they still care what Gamblejoe says about them. Without this thread and without Caro/Gamblejoe I would see in any case no chances for him and would simply fob him off with a few standard emails. It is not cool if you constantly throw something into the room which is simply not true and thus reduce his chances. There are many cases where it is doubtful. In this case Curacao is 100% in the right

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evopower140
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 09:19 am CET#79
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So this is definitely a mistake by new employees or because the difference is too big

I have often had payouts that were far above the Cashback

Even if you write to the VIP support you get now and then such a bonus that has also always max cash and I was also so often over it

With Platin that was so regulated that is once again a kind of backup for the more not player has 300 euros goes in the BOD purely schwups 3000 as it is so with Bonus money at Platin then convert and already you have his 300 again and then you can continue to play normally

With the N1 group would have remained the 3000 you do not need to convert. With Wildz and so also

Platin has only built a kind of Insurance of their side

The poor guy with his 5000 just had bad luck that he came to the wrong employee (possibly a new one)

That Platin a huge difference between the employees exists we do not need to talk about it, there is already enough discussion here in the forum, even with the VIP team, the difference is already so great

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Balo123
Visitor

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 10:50 am CET#80
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Then you are better off with the gold status at Platincasino.
If you have converted through the weekly free spins 20 / BOD then the wager you get at least 100 euros max payout amount.

Means then according to current status platinum status members must Deposit 1000 € in the week (which they must lose) to get 100 euros Cashback which they then have to convert 1 time

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