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Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled (Page 6)

Topic created on 04th Jan. 2022 | Page: 6 of 21 | Answers: 201 | Views: 36,602
Falke
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

8th Jan. 2022, at 06:26 pm CET#51
1 Like

Liked this post: Avatar von Jubla2014 Jubla2014
gamble1 wrote on 08.01.2022 at 18:17
Is still great that with you a contact point exists to mediate in case of problems

Managers can do one already also sorry because with security sit there in the background large investors the only numbers itch and otherwise nothing and all others of the support up to the higher ranks get everything off

Would you like to swap? I do not think so

So I do not feel sorry for anyone. Especially not in this case.

If all this is true what you read here then this was a fraud attempt on the part of Platin. No more and no less. After all, they have in the past very well paid out the wins and now decided completely arbitrarily that it suddenly no longer goes. To formulate clear terms and conditions is also not difficult. And to give the own support the info also not, which claim once that and then again that.

This is certainly not due to incompetence, but simply because they deliberately keep loopholes open in order to be able to decide something else individually in each case. Bad luck in this case for the casino is only that it was made public. How many aggrieved parties there already are who have done nothing can only be guessed at.
So why should I feel sorry for a casino manager and what is the manager for if she can't decide anything anyway? Either she has decision-making power or not. But then she is no more than a support employee.

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Falko
Icon

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

8th Jan. 2022, at 07:03 pm CET#52
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Falke wrote on 08.01.2022 at 18:26:So why should I feel sorry for a casino manager and for what please is the manager if she can decide nothing anyway? Either she has decision-making power or not. But then she is no more than a support employee.

I just searched the internet and saw that there is also a director at Red Rhino Limited. Platin is operated by Red Rhino Limited. I also found a manager there.

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gamble1
Legend

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

8th Jan. 2022, at 08:06 pm CET#53
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Falke wrote on 08.01.2022 at 18:26
So I don't feel sorry for anyone there. Especially not in this case.

If all this is true what you read here then this was a fraud attempt on the part of Platin. No more and no less. After all, they have in the past very well paid out the wins and now decided completely arbitrarily that it suddenly no longer goes. To formulate clear terms and conditions is also not difficult. And to give the own support the info also not, which claim once that and then again that.

This is certainly not due to incompetence, but simply because they deliberately keep loopholes open in order to be able to decide something else individually in each case. Bad luck in this case for the casino is only that it was made public. How many aggrieved parties there already are who have done nothing can only be guessed at.
So why should I feel sorry for a casino manager and what is the manager for if she can't decide anything anyway? Either she has decision-making power or not. But then she is no more than a support employee.

In the end, almost everyone works on the principle of let's see vill no one complains

As a very good example of German authorities how often have I heard that they just decide what to do and work on the off chance after the motto vill they take it so

Should then but someone say wait a minute they pretend stupid and in the end they lose in court

Nothing against our authorities but I think it is partly normal to have such a work ethic at least if you are employed somewhere where you only work on numbers and not directly in a one-man operation everything gets up close

So is this good ? No it is not ! Can we change it ? Rather less !

Just to explain the point with the fraud because I think it was not an attempted fraud but the TE was simply a number that just ended up with the wrong employee

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Balo123
Visitor

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

8th Jan. 2022, at 08:53 pm CET#54
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Hello,

As a player with platinum status at Platincasino I am curious how Platincasino reacts. It has been converted to real money ( because the conditions have been met ). After successful unconversion to real money, it is at your own discretion whether to cash out directly or continue to Risk, hoping for more. And so everyone understands and reads it! in my opinion. Furthermore, the whole Cashback action on the part of Platincasino would be totally misleading and a joke.

This post has been translated automatically

frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

8th Jan. 2022, at 10:05 pm CET#55
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To call this a scam is an exaggeration. I would rather call it opaque (as in the title).

You have to remember that Red Rhino is not that big. You can find out by a little research that they at least do not have a large headquarters like, for example, some betting providers and also do not employ a large number of employees. Therefore, I can well imagine that just such cases are discussed and decided with the management.

This post has been translated automatically

Falke
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

8th Jan. 2022, at 10:12 pm CET#56
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frapi07 wrote on 08.01.2022 at 22:05: To call this a scam I find already exaggerated. I would rather call it opaque (as in the title).

You have to remember that Red Rhino is not that big. You can find out by a little research that they at least do not have a large headquarters like, for example, some betting providers and also do not employ a large number of employees. Therefore, I can well imagine that just such cases are discussed and decided with the management.


Can you please make your statements including all the facts?

In the past, Platin has often paid out amounts that were higher than the actual Cashback amount.
How do you then come to the assumption that these are '' misleading'' terms and conditions, when it was common practice before that that the players get their money?

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frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

8th Jan. 2022, at 10:40 pm CET#57
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Falcon wrote on 08.01.2022 at 22:12
Can you please make your statements with all the facts included?

Platin has in the past often paid out the amounts that were above the actual Cashback amount.
How do you then come to the assumption that it is '' misleading'' AGB, if it was common practice before that the players get their money?

If you read the terms and conditions for the cashback, you will see that the maximum payout amount (not conversion amount) cannot exceed the cashback.

That in the past there have been cases where players were able to cash out more than their granted cashback is just a coincidence and was an advantage for these players. There has apparently not taken place an accurate review. As already suspected, this exact check is made from an amount of 5,000 €

You can interpret it the way you want, but in my eyes, this is worded fuzzy, but it is unfortunately in the conditions with it. It really depends only on the goodwill on the part of Platin, whether you pay out the win here or not and only because they have just formulated sloppy in the conditions.

This post has been translated automatically

frapi07
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

8th Jan. 2022, at 10:58 pm CET#58
1 Like

Liked this post: Avatar von gamble1 gamble1
Furthermore, here is to hope for goodwill, because after the conversion of Bonus money to REAL MONEY the 5.3% tax per spin is deducted. This is misleading and you really think that you can continue to play regularly with this money, so to speak, and win with it (equivalent to a Deposit made)

From Platin's point of view, this is how they envisioned the Cashback:

Cashback is granted, you have to convert it once completely to be able to convert the cashback into REAL MONEY (max. amount is in the amount of cashback). So, because you can't pay out BONUS MONEY, you have to convert BONUS MONEY into REAL MONEY in order to pay it out. The payout amount here is just as max. the amount of the granted cashback.

In practice:

a) Cashback in the amount of 50€ is granted. Player can convert this once and convert the max. cashback amount of 50€ iin real money. He gets all this paid out.

b) Cashback in the amount of 50€ is granted. Player can wager it once and convert the max cashback amount of 50€ into real money. He continues to play with it and earns 10.000€. Max. Payout amount still remains 50€.

This is how I understand the conditions. As I said, if before some players could pay out a higher amount than the cashback, then that was probably luck.

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GoodFellas
Amateur

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

8th Jan. 2022, at 11:31 pm CET#59
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frapi07 wrote on 08.01.2022 at 22:58: Furthermore, here is to hope for goodwill, because after the conversion of BONUSGELD to REAL MONEY the 5.3% tax per spin are deducted. This is misleading and you really think that you can continue to play regularly with this money, so to speak, and win with it (equal to a Deposit made)

From Platin's point of view, this is how they envisioned the Cashback:

Cashback is granted, you have to convert it once completely to be able to convert the cashback into REAL MONEY (max. amount is in the amount of cashback). So, because you can't pay out Bonus money, you have to convert BONUS MONEY into REAL MONEY in order to pay it out. The payout amount here is just as max. the amount of the granted cashback.

In practice:

a) Cashback in the amount of 50€ is granted. Player can convert this once and convert the max. cashback amount of 50€ iin real money. He gets all this paid out.

b) Cashback in the amount of 50€ is granted. Player can wager it once and convert the max cashback amount of 50€ into real money. He continues to play with it and earns 10.000€. Max. Payout amount still remains 50€.

This is how I understand the conditions. As I said, if before some players could pay out a higher amount than the cashback, then that was probably luck.

What is the convert to real money button for then?
And what do you do with a cashback of e.g. 9 euros?

This post has been translated automatically

Falko
Icon

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

8th Jan. 2022, at 11:32 pm CET#60
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GoodFellas wrote on 08.01.2022 at 23:31:And what do you do with a Cashback of bsp. 9 euros?

That's a really good question.

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