Yesterday I actually won 9996 euros at Wunderino. Since I was then satisfied with it I have requested a withdrawal and uploaded the required data for verification. Today I get an email that the transactions are canceled. I didn't think anything of it, because I thought that it must be because the Verification is not yet done. So I wanted to wait until the verification is through and then start another attempt to pay out
Today at noon I get an email that a (to me unknown) withdrawal was canceled
Since this seemed strange to me I looked shortly after in my customer account and now I have exactly 0,00€
Thereupon I contacted the customer support to ask what is going on
The first time, the employee answered briefly and then ended the chat
The next time I tried, he just wrote me that the money is gone and ended the chat again
For me, almost 10000€ is not a small thing and I am now already quite disappointed in the casino and find the reaction more than questionable, since the chat is simply terminated each time
Does anyone have similar experiences or an idea how I can proceed there?
Kharraz wrote on 24.10.2020 at 13:31: Yesterday I actually won 9996 euros at Wunderino. Since I was then satisfied with it I requested a withdrawal and uploaded the required data for verification. Then today I get an email that the transactions are canceled. I didn't think anything of it, because I thought that it must be because the Verification is not yet done. So I wanted to wait until the verification is through and then start another attempt to pay out
Today at noon I get an email that a (to me unknown) withdrawal was canceled
Since this seemed strange to me I looked shortly after in my customer account and now I have exactly 0,00€
Thereupon I contacted the customer support to ask what is going on
The first time, the employee answered briefly and then ended the chat
The next time I tried, he just wrote me that the money is gone and ended the chat again
For me, almost 10000€ is not a small thing and I am now already quite disappointed in the casino and find the reaction more than questionable, since the chat is simply terminated each time
Does anyone have similar experiences or an idea how I can proceed there?
Take a look at your transactions. If it was not paid out, it must have been gambled away.
I personally think 0 of Wunderino.
You also still have the option to clarify the case via the MGA, if nothing else comes out.
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Wunderino 10.000€ "disappeared
24th Oct. 2020, at 03:10 pm CEST#3
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According to the history, it was gambled away. However, with a game that I have never played myself and then with stakes that are beyond anything I would ever set. This is all quite strange. I tried contacting support again but was the same again, the chat just ends
I do not know have often read that it has also occurred at tipico.
That the money has been gambled away overnight. And accounts have been hacked.
Why should that not happen at wunderino.🤔
Has also reminded me directly Tipico! This is really super super annoying and I hope that it can be clarified somehow. Would definitely threaten me in the chat to turn to the MGA, do this if necessary and open a complain at Askgamblers & Casinomeister! Keep us up to date
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Wunderino 10.000€ "disappeared
24th Oct. 2020, at 05:40 pm CEST#8
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After I tried to contact customer support again, but they just shut me down again, I took Genrix's idea and filed a complaint with the MGA
I know that it sounds really unlikely, but it is actually so
Contrary to the assumption it is not a mimimi post, because I would have honestly quite little of it
I will not go into the other possibilities mentioned
So thank you genrix for the Tip
About the further course I will report here, since there is at least one interested in the case
Snopsim, thank you for the idea with the two platforms, I think I'll tackle that too
Begbie wrote on 10/24/2020 at 3:45 pm: The following causes I think are possible:
split personality
girlfriend/boyfriend/wife/husband/acquaintance knows your PW
rampant drug use
advanced dementia
Mimimi story to compensate frustration
The following causes I think are unlikely:
Mr. Wunderino has gambled away the money
a ghost/phantom has gambled away the money
Begbie I do not understand how do you mean that? the good seeks help and then such a mean reaction? why ?????? Has already happened many times, the funds disappear from the account, was with me once.had then cleared up, it was a system error, even casino employees are only human and since that can happen sometimes
Wunderino 10.000€ "disappeared
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Today at noon I get an email that a (to me unknown) withdrawal was canceled
Since this seemed strange to me I looked shortly after in my customer account and now I have exactly 0,00€
Thereupon I contacted the customer support to ask what is going on
The first time, the employee answered briefly and then ended the chat
The next time I tried, he just wrote me that the money is gone and ended the chat again
For me, almost 10000€ is not a small thing and I am now already quite disappointed in the casino and find the reaction more than questionable, since the chat is simply terminated each time
Does anyone have similar experiences or an idea how I can proceed there?
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Wunderino 10.000€ "disappeared
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Take a look at your transactions. If it was not paid out, it must have been gambled away.
I personally think 0 of Wunderino.
You also still have the option to clarify the case via the MGA, if nothing else comes out.
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Wunderino 10.000€ "disappeared
Nobody has liked this post so far
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Wunderino 10.000€ "disappeared
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The following causes I think are unlikely:
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Wunderino 10.000€ "disappeared
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Wunderino 10.000€ "disappeared
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That the money has been gambled away overnight. And accounts have been hacked.
Why should that not happen at wunderino.🤔
This post has been translated automatically
Wunderino 10.000€ "disappeared
Nobody has liked this post so far
This post has been translated automatically
Wunderino 10.000€ "disappeared
Nobody has liked this post so far
I know that it sounds really unlikely, but it is actually so
Contrary to the assumption it is not a mimimi post, because I would have honestly quite little of it
I will not go into the other possibilities mentioned
So thank you genrix for the Tip
About the further course I will report here, since there is at least one interested in the case
Snopsim, thank you for the idea with the two platforms, I think I'll tackle that too
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Wunderino 10.000€ "disappeared
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what is in your game or transaction history ?
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Wunderino 10.000€ "disappeared
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Begbie I do not understand how do you mean that? the good seeks help and then such a mean reaction? why ?????? Has already happened many times, the funds disappear from the account, was with me once.had then cleared up, it was a system error, even casino employees are only human and since that can happen sometimes
This post has been translated automatically