I won 465 about 2 weeks ago and wanted to cash out. My Acoount was fully verified and have already had 500 ausgecasht in the past. Then suddenly the harassment began. I should provide a proof of descent which I found very contemptuous. After the support has said it is enough a bank statement best online I have submitted this. In the original mind you. Now they said they need it in color and I should get one from the bank. The guidelines would require it to have colored documents. At the bank, you can only get black and white statements at the printer, but you can get them in color by mail. Fortunately, I got mail quickly and was able to photograph the bank statement with my good camera phone from huawei and submit. Now today after 5 days stands with documents rejected and also not even get an email. In addition, the support is also very unfriendly when you draw attention to this hinhaltetakrik. I was told I would only stall myself in that I would not submit the documents properly. For me, this is clearly a case for the lawyer but unfortunately costs more than 465.
Have you photographed the whole? So that he is completely on it? All 4 corners are on the photo? I had this problem once. One corner was not completely on it....rejected. The Verification is sometimes really suck
That the support is sometimes strange unfriendly or incompetent happens. That's just often rubes for 8 € minimum wage sitting in a call center and have no Bock
Have always behaved correctly and sent everything correctly and now the Live Chat no longer works and no response to mails. First it says screenshot of online banking is OK... Then it says only PDF from the bank... Then they forward the PDF original and it is black and white and must be in color... At the latest, you think I want to fool someone here... I uploaded older account statements in color (you get only by mail) and of course they were rejected because they were not current enough. It said but everything looks perfect only it must be just current...Then I got by mail fortunately current account statements and in color and these then as before already photographed with my huwei mate20 Pro and uploaded to Lapalingo. After that I called the attention of support and he said only perfect again... And 5 days later stood at documents rejected and this time did not even come an email with reason. I'm at the end of my rope... Probably I have to submit a Corona test and an expert opinion on the consistency of my stool and the pile must be colorful.... I really don't know what to do!?
DawgyDawg wrote on 19.10.2020 at 16:51: Have always behaved correctly and sent everything correctly and now the Live Chat no longer works and no response to mails. First it says screenshot from onlinebanking is OK... Then it says only PDF from the bank... Then they forward the PDF original and it is black and white and must be in color... At the latest then you think I want to fool someone here... I uploaded older account statements in color (you get only by mail) and of course they were rejected because they were not current enough. It said but everything looks perfect only it must be just current...Then I got by mail fortunately current account statements and in color and these then as before already photographed with my huwei mate20 Pro and uploaded to Lapalingo. After that I called the attention of support and he said only perfect again... And 5 days later stood at documents rejected and this time did not even come an email with reason. I'm at the end of my rope... Probably I will soon have to submit a Corona test and an expert opinion on the consistency of my stool and the pile must then also be colorful.... I really don't know what to do!?
Lapalingo is absolutely not recommended! I can only speak of my personal experience with lapa. But with me they pulled the same theater. Sent as documents... Again and again rejected... Have 2 weeks of the whole back and forth... Wanted to pay out a win of 6500 € with a Deposit of only 50 €. I have then played out of frustration everything on 5€ and 10€ bet per round. It came probably noticed Also not a single win more with the whole 6500€. Has me really a*******t everything. Have since then there niewieder what deposited and I will no longer. Ask me how such a casino can be rated as reputable?
But maybe some have had positive experiences. The fact is that have in my opinion quite nasty tactics to stall. Some might now say it's your own fault if you gamble it away again and can not wait.
Yes, maybe that's true on the one hand. But I really had no desire to struggle for weeks with the documents for Verification
I wish you good luck that they accept the documents and you get your win
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Anonym
Former Member
Lapalingo behaves very dubious and suspect
19th Oct. 2020, at 11:37 pm CEST#7
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Kleinkariert wrote on 19.10.2020 at 20:24
Vllt can Caro or Julian help?
Yes I would try it with caro, because that is really ne giant cheek sowas.
When I read something like this confirms me that in no case to Deposit in other casinos
Lapalingo behaves very dubious and suspect
Liked this post: Anonym,
krabbe666
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Lapalingo behaves very dubious and suspect
Nobody has liked this post so far
Have you photographed the whole? So that he is completely on it? All 4 corners are on the photo? I had this problem once. One corner was not completely on it....rejected. The Verification is sometimes really suck
That the support is sometimes strange unfriendly or incompetent happens. That's just often rubes for 8 € minimum wage sitting in a call center and have no Bock
This post has been translated automatically
Lapalingo behaves very dubious and suspect
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Really sad
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Lapalingo behaves very dubious and suspect
Nobody has liked this post so far
This post has been translated automatically
Lapalingo behaves very dubious and suspect
Liked this post: Anonym
Maybe Caro or Julian can help?
This post has been translated automatically
Lapalingo behaves very dubious and suspect
Nobody has liked this post so far
But maybe some have had positive experiences. The fact is that have in my opinion quite nasty tactics to stall. Some might now say it's your own fault if you gamble it away again and can not wait.
Yes, maybe that's true on the one hand. But I really had no desire to struggle for weeks with the documents for Verification
I wish you good luck that they accept the documents and you get your win
This post has been translated automatically
Lapalingo behaves very dubious and suspect
Nobody has liked this post so far
Yes I would try it with caro, because that is really ne giant cheek sowas.
When I read something like this confirms me that in no case to Deposit in other casinos
Hope it turns out well for you. Good luck
This post has been translated automatically
Lapalingo behaves very dubious and suspect
Nobody has liked this post so far
This post has been translated automatically