Topic created on 07th Oct. 2018 | Page: 2 of 3 | Answers: 28 | Views: 9,703
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Your experience with Genesis Casino - Cashout/Verification?
27th Oct. 2018, at 03:26 pm CEST#11
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Payout via bank transfer took 2 days. Verification took 2 days, but I am satisfied with the process since it was over the weekend
Deposited Saturday, defeated Wager and then requested the payout. Triggered verification at the same moment. Had deposited via Paysafe, they wanted to see the receipt, no problem. Money was in the account on Monday.
So I can recommend Genesis. The support was polite and courteous and had an answer to all questions (English).
Your experience with Genesis Casino - Cashout/Verification?
3rd Sep. 2019, at 11:23 am CEST#14
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I registered there last week.
Thursday evening I requested my first withdrawal and on Friday 18.30 came the confirmation that the withdrawal was made. Since I only deposited and withdrew using a credit card, I did not need to verify. The money must have arrived tonight, at least I only saw the money this morning. Could also go a little faster, have made better experiences with other providers.
Yesterday around 14.30 I wanted to chat. Only possible in English. Then tried again in the evening, also only possible in English. A mail that I had written was answered in English. So do not know if they have German employees at all.
Cool are the 30 FS in ten days.
But the website does not seem to be designed for smartphones, hangs from time to time. Is also better with other providers
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Your experience with Genesis Casino - Cashout/Verification?
3rd Sep. 2019, at 11:51 am CEST#15
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They also have German support from time to time. In general, the Genesis Group (Pelaa, casino gods, joy, etc.) is not the fast kind. You have to put up with hangs. If you are always on blood pressure 260 to 130 when playing, you should take distance.
Your experience with Genesis Casino - Cashout/Verification?
3rd Sep. 2019, at 01:27 pm CEST#16
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I signed up with Genesis a week and a half ago (on 08/22). Is my first online casino ever. My experience has been positive throughout. Here is a quick run-through:
- Deposited a total of 75€, small losses now and then but at the end of the day always in the plus and with more money than the day before
- Play Roulette exclusively
- 4 times contact with the support, none of them because of a problem but only to let me answer beginner's questions
- Support 1x English, 3x German. Super friendly, helpful and quickly reachable
- 50€ paid out to my current account. Did not have to submit any documents. Only bank details in (on a Saturday evening) and the following Monday the money was already on the account.
- No technical problems on the site, except that once for a minute the game was not available
Your experience with Genesis Casino - Cashout/Verification?
4th Sep. 2019, at 09:14 am CEST#17
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So far I have paid out twice on credit card. After confirming the withdrawal, the money is then on the card the next business day in the evening.
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Your experience with Genesis Casino - Cashout/Verification?
9th Feb. 2020, at 01:42 pm CET#18
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Fast is definitely different !!!
Won a larger amount on Wednesday 05 Feb with the initial Deposit there,
would like to pay out since 05. Feb. about 23 clock now 2k
On Thu. 06 Feb. at 08:04 in the morning came the mail that I have to verify myself, yeah right,
i thought so, then on the same day, on Thu.06. Feb. around 11 o'clock in the morning all the necessary
Documents uploaded and since then happens : NOTHING !
There it says quietly : "pending processing"
once again a case of stalling tactics !
I find this impossible, especially since the OC's know exactly that you win the amounts
i.d. R. anyway again gambles, even if possibly in other casinos, but so it is
now times, in one OC wins one, in the other loses one
Your experience with Genesis Casino - Cashout/Verification?
9th Feb. 2020, at 02:07 pm CET#19
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TheGoldenDwarf wrote on 09.02.2020 at 13:42
Fast is definitely different !!!
Won a large amount on Wednesday 05 Feb with initial Deposit there,
would like to pay out since 05. Feb. approx. 23 o'clock now 2k
On Thu. 06 Feb. at 08:04 in the morning came the mail that I have to verify myself, yeah right,
i thought so, then on the same day, on Thu.06. Feb. around 11 o'clock in the morning all the necessary
Documents uploaded and since then happens : NOTHING !
There it says quietly : "pending processing"
once again a case of stalling tactics !
I find this impossible, especially since the OC's know exactly that you win the amounts
i.d. R. anyway again gambles, even if possibly in other casinos, but so it is
now times, in one OC wins one, in the other loses one
I'm curious how it goes on now...
Moin! you can kick Genesis in the barrel. The good thing in advance: You will get your win in any case.
The bad: As soon as you have won and then verify the chat tells you "it can take up to 72 hours" - funnily enough, they exhaust the 72 hours up to the last minute (if something is missing, another 48 hours are added)
if you are verified then it goes on. Only after Verification your pending time of payout starts. That means: wait again up to 48 hours after verification. During the time of the verification you had no time to check your payout. Absolute dirt shed and no idea why the bum is advertised here at all. The same goes for Kassu, Slotty, VegasHero etc.
edit: you will never play there again after your payout, so screw your loss limit per day down to 1€, then at least you won't gamble away
Your experience with Genesis Casino - Cashout/Verification?
9th Feb. 2020, at 11:25 pm CET#20
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So I have deposited at Genesis at that time 100 € with Welcome bonus and subsequently paid out 1,300.00 €
Am first in the chat there I was told where I should send the documents I did immediately
The next day I asked how it looks and a nice employee said I am verified and the payout would go out immediately
The next day nothing happened and I asked again and they apologized and assured me the payout would go out immediately
a few minutes later it was confirmed and in the evening it was on the account via Trustly
There are faster casinos yes but despite my first Deposit there was no pressure to the withdrawal and the staff in the chat whether German or English were always very very friendly
Your experience with Genesis Casino - Cashout/Verification?
Nobody has liked this post so far
Deposited Saturday, defeated Wager and then requested the payout. Triggered verification at the same moment. Had deposited via Paysafe, they wanted to see the receipt, no problem. Money was in the account on Monday.
So I can recommend Genesis. The support was polite and courteous and had an answer to all questions (English).
This post has been translated automatically
Your experience with Genesis Casino - Cashout/Verification?
Nobody has liked this post so far
This post has been translated automatically
Your experience with Genesis Casino - Cashout/Verification?
Nobody has liked this post so far
This post has been translated automatically
Your experience with Genesis Casino - Cashout/Verification?
Nobody has liked this post so far
Thursday evening I requested my first withdrawal and on Friday 18.30 came the confirmation that the withdrawal was made. Since I only deposited and withdrew using a credit card, I did not need to verify. The money must have arrived tonight, at least I only saw the money this morning. Could also go a little faster, have made better experiences with other providers.
Yesterday around 14.30 I wanted to chat. Only possible in English. Then tried again in the evening, also only possible in English. A mail that I had written was answered in English. So do not know if they have German employees at all.
Cool are the 30 FS in ten days.
But the website does not seem to be designed for smartphones, hangs from time to time. Is also better with other providers
This post has been translated automatically
Your experience with Genesis Casino - Cashout/Verification?
Nobody has liked this post so far
This post has been translated automatically
Your experience with Genesis Casino - Cashout/Verification?
Nobody has liked this post so far
- Deposited a total of 75€, small losses now and then but at the end of the day always in the plus and with more money than the day before
- Play Roulette exclusively
- 4 times contact with the support, none of them because of a problem but only to let me answer beginner's questions
- Support 1x English, 3x German. Super friendly, helpful and quickly reachable
- 50€ paid out to my current account. Did not have to submit any documents. Only bank details in (on a Saturday evening) and the following Monday the money was already on the account.
- No technical problems on the site, except that once for a minute the game was not available
This post has been translated automatically
Your experience with Genesis Casino - Cashout/Verification?
Nobody has liked this post so far
This post has been translated automatically
Your experience with Genesis Casino - Cashout/Verification?
Nobody has liked this post so far
Fast is definitely different !!!
Won a larger amount on Wednesday 05 Feb with the initial Deposit there,
would like to pay out since 05. Feb. about 23 clock now 2k
On Thu. 06 Feb. at 08:04 in the morning came the mail that I have to verify myself, yeah right,
i thought so, then on the same day, on Thu.06. Feb. around 11 o'clock in the morning all the necessary
Documents uploaded and since then happens : NOTHING !
There it says quietly : "pending processing"
once again a case of stalling tactics !
I find this impossible, especially since the OC's know exactly that you win the amounts
i.d. R. anyway again gambles, even if possibly in other casinos, but so it is
now times, in one OC wins one, in the other loses one
I'm curious how it goes on there now...
This post has been translated automatically
Your experience with Genesis Casino - Cashout/Verification?
Nobody has liked this post so far
Moin! you can kick Genesis in the barrel. The good thing in advance: You will get your win in any case.
The bad: As soon as you have won and then verify the chat tells you "it can take up to 72 hours" - funnily enough, they exhaust the 72 hours up to the last minute (if something is missing, another 48 hours are added)
if you are verified then it goes on. Only after Verification your pending time of payout starts. That means: wait again up to 48 hours after verification. During the time of the verification you had no time to check your payout. Absolute dirt shed and no idea why the bum is advertised here at all. The same goes for Kassu, Slotty, VegasHero etc.
edit: you will never play there again after your payout, so screw your loss limit per day down to 1€, then at least you won't gamble away
This post has been translated automatically
Your experience with Genesis Casino - Cashout/Verification?
Nobody has liked this post so far
Am first in the chat there I was told where I should send the documents I did immediately
The next day I asked how it looks and a nice employee said I am verified and the payout would go out immediately
The next day nothing happened and I asked again and they apologized and assured me the payout would go out immediately
a few minutes later it was confirmed and in the evening it was on the account via Trustly
There are faster casinos yes but despite my first Deposit there was no pressure to the withdrawal and the staff in the chat whether German or English were always very very friendly
This post has been translated automatically