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roccoammo11, yesterday at 10:44 pm CEST
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
At the moment, I am quite disappointed with the support, which I have actually always perceived as quite positive.
Regarding the main topic (the disappeared win), 2 mails have already been exchanged, but so far it's always been about my browser. It is clear to me that they have to check this - but the assumption is still quite absurd. They see that the initially lost free spins at JamminJars were then available again
RainbowTreasure: That annoys me the most. On Friday at about 18:00 I contacted the support regarding this. I did not receive anything. Until today, nothing has happened in this regard. Also despite repeated inquiries one is permanently only put off. I'm curious whether I get tomorrow the race paid out, or whether that does not work now again. Would not surprise me now almost more.
Conclusion: After 4 very satisfying months, I am currently quite frustrated with Mr Vegas. After all, I have paid in these 4 months almost 7,000 euros there, because I would have expected a little more commitment when problems arise.
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
so I would say goodbye to the Provider so of
Such system problems do not go actually at all
Since you can really lose your nerves
Some other users, with less money will probably say nothing....
i do not want to imagine all this...
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Dito, for me is also the absolute horror scenario. Is never happened to me before, have only read about it.
When I reloaded the slot after the abort and nothing appeared, my heart also slipped into my left trouser leg
I still do not know what the last spin might have brought on x300
I am actually only glad that I had not chosen a higher stake. Sure 350 are painful, but I do not like to imagine, I would have played the slot on 2.50 etc..
I will now wait until the middle of the week wies continues. After all, I still have not received the bonus due to me from Friday and who knows if I will get paid tomorrow. If Mr Vegas will solve the problems now, it is a certain proof of confidence. If not,... I do not want to think about it yet
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
I would not be surprised if the Race, etc. for German players would be discontinued soon. Rizk has also done the same, simply removed everything in the bonus area.
Communication in these areas would help, but that is not the strength of casinos as you could already notice more often.
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
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Right.
The communication on the part of MrVegas annoys me the most in this case. I have been waiting for my RainbowTreasure since Friday. Daily I was put off one work at full speed. Today again asked: "On the weekend, no one has worked".
It's already intense how they deal with it
Especially since I received an answer to my main question by e-mail at 3 a.m. on Saturday.
It seems as if everything is pure chaos.
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
The disappointment sits
The edge issue with the RainbowTreasure was solved - but also took 3 days.
Concerning the actual topic, it's been 2 weeks now. 3 days ago I asked but please again to urge, but to date again nothing happened.
It apparently took a whole week until the issue was forwarded to the "responsible department"
Now, on 21.1 I got the feedback that due to Christmas there is a certain delay in processing. That is already a somewhat violent formulation.
I think that I will no longer see the money - so it would also be over for me with Mr Vegas and the entire group.
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
I can not imagine with the best will in the world that such a thing takes 1 month. Multiple requests from my side always come out the same. Sometimes, when I am particularly annoying, the chat says that they pass it on again. However, that doesn't help either. I don't have to understand that, do I?
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
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Maybe open a PAB on CM if it takes even longer. There one will certainly get to the bottom of the matter and it is not lost. As a simple player, you are always processed with low priority. So the hope I would not give up completely, are after all 350 € you are entitled to and I can imagine that such a request can take forever. Providers are usually not used to such things and usually have little staff in the department that handles such cases (if there is such a department at all).
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Have now but times on ne pretty angry mail ne answer received. Apparently the Provider was contacted again. Maybe it has brought something.
True, Highroller I am none. But at least at Mr Vegas I am weekly in the race at least among the top 30. I also play daily. Therefore, the priority should not now go completely against zero.
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Small Tip from me let OBS run the videos can delete when you have received your payout
Helps with all problems
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