[solved] Free spins of at least 350 euros just gone - Mr Vegas
2nd Feb. 2021, at 02:55 am CET#31
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Kleinkariert wrote on 01.02.2021 at 12:41 pm
Maybe times on CM open a PAB, if it takes even longer. There they will certainly get to the bottom of it and it will not be lost. As a simple player you are always processed with low priority. So the hope I would not give up completely, are after all 350 € you are entitled to and I can imagine that such a request can take forever. Providers are usually not used to such things and usually have little staff in the department that handles such cases (if there is such a department at all).
Since rather a single briefly times the logs check so often such problems then probably do not occur to open a department because of it
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
4th Feb. 2021, at 05:40 pm CET#32
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Today it's been a month since I urged because of my lost free spins (at least 350 euros)
On Monday this week, after MULTIPLE requests, the support tries to contact the Provider again. Today is Thursday. Again nothing
I also lose for days daily my deposit. An incredible minus for almost 2 weeks continuously
But now the best: Got (again) the minimum spins in Wheel of Vegas (10). Would like to play at least those. Open the game, no spins there. Chat inquired - would like to open the again nen case. Have thankfully declined and pointed out to him that I will not again wait for weeks for a settlement and I really do not care about the 10 spins
From a technical point of view this is really bad. I have rarely seen so many errors. Apart from the fact that I didn't receive my Rainbow Fridays twice in January and had to wait for days. The support obviously can't fix anything at all and keeps putting me off. I set a deadline until Sunday, then that was it for me there. Whether now what is done or not
I can recommend this casino (except for the game selection and the payout times) really no one.
[solved] Free spins of at least 350 euros just gone - Mr Vegas
4th Feb. 2021, at 06:00 pm CET#33
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DaZocka wrote on 04.02.2021 at 17:40: Today it's been a month since I urged because of my lost free spins (at least 350 euros)
On Monday this week, after MULTIPLE requests, the support tries to contact the Provider again. Today is Thursday. Again nothing
I also lose for days daily my deposit. An incredible minus for almost 2 weeks continuously
But now the best: Got (again) the minimum spins in Wheel of Vegas (10). Would like to play at least those. Open the game, no spins there. Chat inquired - would like to open the again nen case. Have thankfully declined and pointed out to him that I will not wait again for weeks for a settlement and I really do not care about the 10 spins
From a technical point of view this is really bad. I have rarely seen so many errors. Apart from the fact that I didn't receive my Rainbow Fridays twice in January and had to wait for days. The support obviously can't fix anything at all and keeps putting me off. I set a deadline until Sunday, then that was it for me there. Whether now what is done or not
I can recommend this casino (except for the game selection and the payout times) really no one.
So it should not run of course I feel with you
But I think the support is the last one you can blame for this many of them only have the authority to say we will forward you to the department and if nothing comes from there it is just so
Nevertheless, it is of course not ok from the casino and I also know candidates where the support is very much in need of improvement but also those where the support even runs because of a withdrawal in the department and it is done in 1 minute
1 month is of course much too awesome and slow even despite the current situation and lack of staff not to justify whether at the casino or provider
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
8th Feb. 2021, at 05:37 pm CET#34
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gamble1 wrote on 04.02.2021 at 18:00
Of course this is not how it should go I feel for you
But I think the support is the last one you can blame for this many of them only have the authority to say we will forward you to the department and if nothing comes from there it is just so
Nevertheless, it is of course not ok from the casino and I also know so candidates where the support is very much in need of improvement but also such where the support even runs because of a withdrawal in the department and it is done in 1 minute
1 month is of course much too awesome and slow even despite the current situation and lack of staff not to justify whether at the casino or Provider
Yes we are now heading joyfully towards 1.5 months. I think that I am fooled and the whole thing is not processed at all if I'm honest
Currently we stand at almost 1 month and a week
1.5 weeks ago, the case was allegedly "urged" again at the provider. No one can tell me that the provider would not have reacted by then at the latest. All in all, according to Mr Vegas, the case has been with the "provider" for more than a month. I can't and don't want to imagine that anymore, no matter with which explanation
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
8th Feb. 2021, at 05:51 pm CET#35
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DaZocka wrote on 08.02.2021 at 17:37
Yes we are heading towards 1.5 months now joyfully. I think I'm getting screwed and the whole thing is not being processed at all if I'm honest
Currently we are at almost 1 month and a week
1.5 weeks ago, the case was allegedly "urged" again at the provider. No one can tell me that the Provider would not have reacted by then at the latest. All in all, according to Mr Vegas, the case has been with the "provider" for more than a month. I can't and don't want to imagine that anymore, no matter with which explanation.
Update: I have now also written an email to the MGA - After consultation with Mr Vegas
I have never experienced anything like this before. Especially never at a MGA casino
I have now asked Mr Vegas whether they would not at least have an email for me, which at least shows that the case is processed at all by Nextgen. Not even a solution, just a kind of confirmation. They can't (or won't) tell me that either
[solved] Free spins of at least 350 euros just gone - Mr Vegas
8th Feb. 2021, at 11:38 pm CET#37
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They don't help me either. On the contrary, they only make it worse. I played a game from Leander months ago. Everything went great until the free spins - connection to the server lost.... The slot remained stuck even after several restarts.
A week ago I remembered it again and thought I'd give it a try. The slot was running again and a rogue who thinks evil, on the last spin I had no internet connection anymore. After restarting the slot was stuck again.
I contacted support, described the problem and sent screenshots. Also explicitly requested in a polite way that I want to take my previous win from the free spins and they should contact the Provider for a backup with my current game state. They pass it on to the finance department and will contact me as soon as possible.
A day later I checked and they just completely reset the game. Not even the Scatters are showing anymore. So far no one has contacted me. Let them shove the 20 euros somewhere else, but Videoslots and Mr Vegas won't get another cent from me.
[solved] Free spins of at least 350 euros just gone - Mr Vegas
9th Feb. 2021, at 12:21 am CET#38
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I have a similar problem
Had the game defenders of the realm all the reels to light up. Is a collect feature, which took a really long time and cost quite a bit of money. Then I finally had the last horn and all the reels lit up and then the free spins did not start. Nothing happened and I reported it in the chat. Should clear cookies, cache etc. Done and then the reels didn't even light up. Wases back to normal and collect feature went off from before. You should contact me by mail. Is now 5 or 6 days ago and still no message received
Is really bad something like that
[solved] Free spins of at least 350 euros just gone - Mr Vegas
9th Feb. 2021, at 01:12 am CET#39
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"urge"-very nice old-fashioned word.
Had the free spins in Winter Moon in Extra Chilli and on the last spin it didn't go further...
Support... Blabla... We forward it...
Long story short... nothing was estimated.
2 weeks later it was still in progress and I was still able to start the game with the error.
Again 2 weeks later I was able to open the game and everything was reset to zero
No win, no mail, no free spins...
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Since rather a single briefly times the logs check so often such problems then probably do not occur to open a department because of it
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
On Monday this week, after MULTIPLE requests, the support tries to contact the Provider again. Today is Thursday. Again nothing
I also lose for days daily my deposit. An incredible minus for almost 2 weeks continuously
But now the best: Got (again) the minimum spins in Wheel of Vegas (10). Would like to play at least those. Open the game, no spins there. Chat inquired - would like to open the again nen case. Have thankfully declined and pointed out to him that I will not again wait for weeks for a settlement and I really do not care about the 10 spins
From a technical point of view this is really bad. I have rarely seen so many errors. Apart from the fact that I didn't receive my Rainbow Fridays twice in January and had to wait for days. The support obviously can't fix anything at all and keeps putting me off. I set a deadline until Sunday, then that was it for me there. Whether now what is done or not
I can recommend this casino (except for the game selection and the payout times) really no one.
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
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So it should not run of course I feel with you
But I think the support is the last one you can blame for this many of them only have the authority to say we will forward you to the department and if nothing comes from there it is just so
Nevertheless, it is of course not ok from the casino and I also know candidates where the support is very much in need of improvement but also those where the support even runs because of a withdrawal in the department and it is done in 1 minute
1 month is of course much too awesome and slow even despite the current situation and lack of staff not to justify whether at the casino or provider
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Yes we are now heading joyfully towards 1.5 months. I think that I am fooled and the whole thing is not processed at all if I'm honest
Currently we stand at almost 1 month and a week
1.5 weeks ago, the case was allegedly "urged" again at the provider. No one can tell me that the provider would not have reacted by then at the latest. All in all, according to Mr Vegas, the case has been with the "provider" for more than a month. I can't and don't want to imagine that anymore, no matter with which explanation
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Update: I have now also written an email to the MGA - After consultation with Mr Vegas
I have never experienced anything like this before. Especially never at a MGA casino
I have now asked Mr Vegas whether they would not at least have an email for me, which at least shows that the case is processed at all by Nextgen. Not even a solution, just a kind of confirmation. They can't (or won't) tell me that either
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
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Have about the same problem....
Nice hit had from 400 euros approx
But were not attributed to my credit ... had cleverly immediately made a screenshot ... And off to chat...
So I had it in black and white ... was forwarded to the appropriate department ..
After 48 hrs. I asked again because they actually with an answer within 24 hrs. advertise ( haha )
Same game started all over again ..
So again 24 hrs. waited ..
Gradually wurmte me the number but more and more ...
Then get these free spins (jackpotblabla)
10 rounds played 4 euros won ...
Schwups again gone interesting was however that the rounds have not appeared in my game history
And again to the chat they wanted to make then again a monkey dance.
Log out
Clear cache
Choose another browser
Etc.
Long speech no sense...
I have never experienced such a bad & incompetent support, I guess it's just an agency doing the support anyway
Never again these stores although I liked the selection very much ...
Would also like to turn to the MGA just to reinzuwürgen the one... who has there direct contact?
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
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A week ago I remembered it again and thought I'd give it a try. The slot was running again and a rogue who thinks evil, on the last spin I had no internet connection anymore. After restarting the slot was stuck again.
I contacted support, described the problem and sent screenshots. Also explicitly requested in a polite way that I want to take my previous win from the free spins and they should contact the Provider for a backup with my current game state. They pass it on to the finance department and will contact me as soon as possible.
A day later I checked and they just completely reset the game. Not even the Scatters are showing anymore. So far no one has contacted me. Let them shove the 20 euros somewhere else, but Videoslots and Mr Vegas won't get another cent from me.
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Had the game defenders of the realm all the reels to light up. Is a collect feature, which took a really long time and cost quite a bit of money. Then I finally had the last horn and all the reels lit up and then the free spins did not start. Nothing happened and I reported it in the chat. Should clear cookies, cache etc. Done and then the reels didn't even light up. Wases back to normal and collect feature went off from before. You should contact me by mail. Is now 5 or 6 days ago and still no message received
Is really bad something like that
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Had the free spins in Winter Moon in Extra Chilli and on the last spin it didn't go further...
Support... Blabla... We forward it...
Long story short... nothing was estimated.
2 weeks later it was still in progress and I was still able to start the game with the error.
Again 2 weeks later I was able to open the game and everything was reset to zero
No win, no mail, no free spins...
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
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Sorry but I can not understand if there are problems at the moment, how to Deposit again? So I get problems again?
They have not even solved the first problem
There are other casinos where you can deposit times to be able to play
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