Topic created on 07th Jan. 2021 | Page: 5 of 7 | Answers: 60 | Views: 12,726
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
9th Feb. 2021, at 09:11 am CET#41
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This morning, after reading the answers here, I wrote another mail to the support. With the hint that there is here nen thread on the subject and many players report about similar. And also again nen reference to the mail to the MGA.
I got again only ne standard answer. On my question but at least ne confirmation to receive that the case was transmitted to Nextgen, came again no answer.
They must not have real respect for their licensor, otherwise the reactions would probably be different.
Which for me again raises the question of the usefulness of the MGA license. I expect something like this from a Curacao casino. What does GJ say about these cases? After all, Videslots is heavily advertised here.
[solved] Free spins of at least 350 euros just gone - Mr Vegas
9th Feb. 2021, at 11:16 am CET#42
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DaZocka wrote on 09.02.2021 at 09:11: Now this morning, after I read the answers here, again ne mail to the support written. With the hint that there is a thread here on the subject and many players report about similar things. And also again nen reference to the mail to the MGA.
I got again only ne standard answer. On my question but at least ne confirmation to receive that the case was transmitted to Nextgen, came again no answer.
They must not have real respect for their licensor, otherwise the reactions would probably be different.
Which for me again raises the question of the usefulness of the MGA license. I expect something like this from a Curacao casino. What does GJ say about these cases? After all, Videslots is heavily advertised here.
Gamblejoe is silent, you can write to Caro and ask if she can bring more light. But the point of the MGA license is that it is better than the Curacao. That doesn't mean it's good, you can expect an answer within a few weeks - months.
[solved] Free spins of at least 350 euros just gone - Mr Vegas
9th Feb. 2021, at 12:25 pm CET#43
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Blubbo33 wrote on 09.02.2021 at 06:59: So what does that tell us fingers off the casino at the moment
Sorry but I can not understand if there are problems there at the moment how to Deposit again ? So that I get problems again ?
They have not even solved the first problem
There are other casinos where you can deposit times to be able to play.
I can only agree with that. A mess what happens there with you. Corona etc. or not. The casinos live from us and then you always have worse customer support. Personally, I would also no longer deposit there until the problems are resolved. But in this day and age, something like this should not take months. But it is also a pity that the MGA is not active. Would be happy about updates if there are any.
[solved] Free spins of at least 350 euros just gone - Mr Vegas
9th Feb. 2021, at 12:26 pm CET#44
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How to contact caro?
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
9th Feb. 2021, at 12:34 pm CET#45
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Freakz0id wrote on 02/09/2021 at 12:26 pm: How to contact caro?
Just write to her via messenger
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
9th Feb. 2021, at 12:54 pm CET#46
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Didn't think there were so many people with similar problems there.
I often don't get the spins I won on the wheel. Click on the bonus, Alot opens - nothing there. Support can not and will not really help. Then comes again the cache nonsense etc
This seems to me more and more like a delay tactic. If wins in an OC would be even the slightest with your browser cache in connection, that would be unbelievable in reality
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
12th Feb. 2021, at 08:49 pm CET#47
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Update:
Nothing. Still the same excuse. Explicitly asked for a ticket which they should have at the provider. After something, some form of confirmation. Statement: "No, we don't have it, we just send it and wait - that's normal". Not even a confirmation of receipt
What a crappy juice store - seriously
The MGA answered and asked me to forward the case to "MADRE". They are supposed to be responsible.
If this continues, I will let online gambling be. With all that is right, but if such a renowned casino gets away with such a scam, then there is really no trustworthy Provider for me anymore. Simply unbelievable everything
[solved] Free spins of at least 350 euros just gone - Mr Vegas
13th Feb. 2021, at 12:44 am CET#48
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DaZocka wrote on 02/12/2021 at 8:49 PM: Update:
Nothing. Still the same excuse. Explicitly asked for a ticket which they should have at the provider. After something, some form of confirmation. Statement: "No, we don't have it, we just send it and wait - that's normal". Not even a confirmation of receipt
What a crappy juice store - seriously
The MGA answered and asked me to forward the case to "MADRE". They are supposed to be responsible.
If this continues, I will let online gambling be. With all that is right, but if such a renowned casino gets away with such a scam, then there is really no trustworthy Provider for me. Simply unbelievable everything
Have my free spins unfortunately not yet credited and aucz asked again what is again a few days ago. Would still be in processing
[solved] Free spins of at least 350 euros just gone - Mr Vegas
13th Feb. 2021, at 01:26 am CET#49
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DaZocka wrote on 02/12/2021 at 8:49 PM: Update:
Nothing. Still the same excuse. Explicitly asked for a ticket which they should have at the provider. After something, some form of confirmation. Statement: "No, we don't have it, we just send it and wait - that's normal". Not even a confirmation of receipt
What a crappy juice store - seriously
The MGA answered and asked me to forward the case to "MADRE". They are supposed to be responsible.
If this continues, I will let online gambling be. With all that is right, but if such a renowned casino gets away with such a scam, then there is really no trustworthy Provider for me anymore. Simply unbelievable everything
Madre is the arbitration board, you must always contact the appropriate body first at MGA casinos. If it does not help then you can turn on the MGA. That it brings nothing to bring the same to the MGA could have told you here directly.
Thank you for updating, please write if something arises or if not. I am curious how this case will end.
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[solved] Free spins of at least 350 euros just gone - Mr Vegas
13th Feb. 2021, at 10:14 am CET#50
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Kleinkariert wrote on 13.02.2021 at 01:26
Madre is the arbitration board, you always have to go to the appropriate board first with MGA casinos. If it doesn't help then you can call in the MGA. That it brings nothing to bring the same to the MGA could have told you here directly.
Thank you for updating, please write if something arises or if not. I am curious how this case will end.
Okay, thank you - I did not know that
Yes, it is a very exciting case somehow. It happened to me 2,3x in the past that freespins were gone after the reload. So far I got the money credited within a few hours. Once it took a little longer, then the Provider was also contacted. That was still with Tipico I think. The issue was settled in 2 days. For this reason, I now not at all clear whether this situation.
I can cope with the 350 euros, but it's a matter of principle. 1. wass a mistake on the part of the IT of MrVegas (was already confirmed by them) and 2. what if the stake is not 0.25, but 2.5? Then it's at least 3,500 euros that are simply gone because they obviously do not have the will
The idea alone brings me to actually let it be online
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
I got again only ne standard answer. On my question but at least ne confirmation to receive that the case was transmitted to Nextgen, came again no answer.
They must not have real respect for their licensor, otherwise the reactions would probably be different.
Which for me again raises the question of the usefulness of the MGA license. I expect something like this from a Curacao casino. What does GJ say about these cases? After all, Videslots is heavily advertised here.
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Gamblejoe is silent, you can write to Caro and ask if she can bring more light. But the point of the MGA license is that it is better than the Curacao. That doesn't mean it's good, you can expect an answer within a few weeks - months.
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
I can only agree with that. A mess what happens there with you. Corona etc. or not. The casinos live from us and then you always have worse customer support. Personally, I would also no longer deposit there until the problems are resolved. But in this day and age, something like this should not take months. But it is also a pity that the MGA is not active. Would be happy about updates if there are any.
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Just write to her via messenger
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
I often don't get the spins I won on the wheel. Click on the bonus, Alot opens - nothing there. Support can not and will not really help. Then comes again the cache nonsense etc
This seems to me more and more like a delay tactic. If wins in an OC would be even the slightest with your browser cache in connection, that would be unbelievable in reality
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Nothing. Still the same excuse. Explicitly asked for a ticket which they should have at the provider. After something, some form of confirmation. Statement: "No, we don't have it, we just send it and wait - that's normal". Not even a confirmation of receipt
What a crappy juice store - seriously
The MGA answered and asked me to forward the case to "MADRE". They are supposed to be responsible.
If this continues, I will let online gambling be. With all that is right, but if such a renowned casino gets away with such a scam, then there is really no trustworthy Provider for me anymore. Simply unbelievable everything
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Have my free spins unfortunately not yet credited and aucz asked again what is again a few days ago. Would still be in processing
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Madre is the arbitration board, you must always contact the appropriate body first at MGA casinos. If it does not help then you can turn on the MGA. That it brings nothing to bring the same to the MGA could have told you here directly.
Thank you for updating, please write if something arises or if not. I am curious how this case will end.
This post has been translated automatically
[solved] Free spins of at least 350 euros just gone - Mr Vegas
Nobody has liked this post so far
Okay, thank you - I did not know that
Yes, it is a very exciting case somehow. It happened to me 2,3x in the past that freespins were gone after the reload. So far I got the money credited within a few hours. Once it took a little longer, then the Provider was also contacted. That was still with Tipico I think. The issue was settled in 2 days. For this reason, I now not at all clear whether this situation.
I can cope with the 350 euros, but it's a matter of principle. 1. wass a mistake on the part of the IT of MrVegas (was already confirmed by them) and 2. what if the stake is not 0.25, but 2.5? Then it's at least 3,500 euros that are simply gone because they obviously do not have the will
The idea alone brings me to actually let it be online
This post has been translated automatically