Hello. with me the chat man has today still just so got the curve and einenkt. had on 0.40 € free spins on danger and 6.08 € won (wow ). was a "lost spin" wanted to tell me what??? Witzbold enclosed the chat history + screenshots
System (12:34:27): Hey, thanks for reaching out to Rizk. A team member will be with you shortly ...
Henry (12:34:49): Hi Daniel, hope all is well, would you be able to have this conversation in English please?
Daniel Neumann (12:35:41): hello. yes, no prob. i won 6,08 € on Slot danger, but the amount wasn't credited to my account
Henry (12:36:04): Sorry to hear you're having trouble with this, give me a moment to check this for you please.
Henry (12:38:17): I can see that this round is complete, can you please check your transactions again please ?
Henry (12:39:43): I understand. It seems as though this was a lost round, but the round was complete
Henry (12:40:03): Sorry to be the bearer of bad news here
Daniel Neumann (12:40:29): lost round?
Henry (12:40:49): This means that you lost
Daniel Neumann (12:41:31): no i won 6,08 € in free spins...how can that amount be lost?
Henry (12:42:39): I'm ibvestigating this as we speak
Henry (12:42:42): One moment please.
Henry (12:44:43): I am going to add the funds back for you now
Henry (12:44:47): Give me a minute to do this please.
Daniel Neumann (12:45:01): ok thx
Daniel Neumann (12:47:25): perfect. have a nice day
Henry (12:47:36): You're more than welcome 😊 If you need anything else, we're here 24/7 for you. Have a good one! Bye.
In the meantime, I would be interested to know what GambleJoe thinks about RIZK's opaque behavior.
Following the information at GambleJoe not correct and also the RIZK on its page https://rizk.com/de/casino/exklusiv/rizk-loyalty-der-exklusive-vip-club/7216 incorrect information makes, in terms of application via mail intro-rizk@rizk.com, which does not exist.
In the meantime, I would be interested to know what GambleJoe thinks about RIZK's opaque behavior.
Following the information at GambleJoe not correct and also the RIZK on its page https://rizk.com/de/casino/exklusiv/rizk-loyalty-der-exklusive-vip-club/7216 incorrect information makes, in terms of application via mail intro-rizk@rizk.com, which does not exist.
Hi light switch,
thanks for the info, I immediately wrote to the Casino Manager and brought it to his attention. What information is wrong with us?
Well, I am no longer satisfied there either
I have received more bonus promotions there in my non Deposit phase than now where I have deposited there several times regularly. So at the moment nothing more. The Christmas promotions are really not great, because I only get gifts where I have to deposit to unlock another level
If I received a SmS where I got free spins, then the chat always wants to have screenshots of it and in the end it says I'm not eligible xD Or I get free spins without notification and these then expire and the chat means I have so and so many days / weeks ago what received xD
Rizk Wheel always only 5 freespins and never won a cent with it
last week 500 euros deposited because I had a run somewhere else and bang everything gone
So from me they do not see a single cent more
Last year and the year before last the bonis were good / ok but this year under all sow! Deposited more than usual and get much less and bad Bonuses / spins, sometimes only with insistence, it's just not worth it anymore, is now degraded by maincasino...
dan666 wrote on 30.11.2019 at 12:56 pm: Hello. With me, the chat person has today still just so got the curve and einenkt. had on 0.40 € free spins on danger and 6.08 € won (wow ). be a "lost spin" wanted to tell me what??? Witzbold attached the chat history + screenshots
System (12:34:27): Hey, thanks for reaching out to Rizk. A team member will be with you shortly ...
Henry (12:34:49): Hi Daniel, hope all is well, would you be able to have this conversation in English please?
Daniel Neumann (12:35:41): hello. yes, no prob. i won 6,08 € on Slot danger, but the amount wasn't credited to my account
Henry (12:36:04): Sorry to hear you're having trouble with this, give me a moment to check this for you please.
Henry (12:38:17): I can see that this round is complete, can you please check your transactions again please ?
Henry (12:39:43): I understand. It seems as though this was a lost round, but the round was complete
Henry (12:40:03): Sorry to be the bearer of bad news here
Daniel Neumann (12:40:29): lost round?
Henry (12:40:49): This means that you lost
Daniel Neumann (12:41:31): no i won 6,08 € in free spins...how can that amount be lost?
Henry (12:42:39): I'm ibvestigating this as we speak
Henry (12:42:42): One moment please.
Henry (12:44:43): I am going to add the funds back for you now
Henry (12:44:47): Give me a minute to do this please.
Daniel Neumann (12:45:01): ok thx
Daniel Neumann (12:47:25): perfect. have a nice day
Henry (12:47:36): You're more than welcome 😊 If you need anything else, we're here 24/7 for you. Have a good one! Bye.
I think he behaved correctly and solved the problem quickly and easily in your favor
I honestly do not understand what is wrong with it. They had a technical problem or the Provider and it was resolved in a friendly and accommodating manner.
So I had this year now already 3 times free spins without Deposit, my last deposit at Rizk is long ago. I can not complain about the action and find it understandable that not every day some super gift waiting for me. For this I can rely on payouts at Rizk, if I win something
Horsepower44 wrote on Dec 10, 2019 at 4:45 pm
Find he acted correctly and resolved the issue quickly and easily in your favor
Honestly don't understand what there is to complain about. They had a technical problem or the Provider and it was fixed accommodating and friendly.
What? He wanted to tell me that the money was gone:
" Henry (12:40:03): Sorry to be the bearer of bad news here
Daniel Neumann (12:40:29): lost round?
Henry (12:40:49): This means that you lost"
Without my insistence the boy would not have done anything....
" Henry (12:40:03): Sorry to be the bearer of bad news here
Daniel Neumann (12:40:29): lost round?
Henry (12:40:49): This means that you lost"
Without my insistence the boy would not have done anything....
Yes and? No one is infallible. You got what you wanted. Have already read reports of users who have fought for weeks because of something like that. And for them, the outcome was not always positive.
RIZK the descent of an OC
Nobody has liked this post so far
System (12:34:27): Hey, thanks for reaching out to Rizk. A team member will be with you shortly ...
Henry (12:34:49): Hi Daniel, hope all is well, would you be able to have this conversation in English please?
Daniel Neumann (12:35:41): hello. yes, no prob. i won 6,08 € on Slot danger, but the amount wasn't credited to my account
Henry (12:36:04): Sorry to hear you're having trouble with this, give me a moment to check this for you please.
Henry (12:38:17): I can see that this round is complete, can you please check your transactions again please ?
Henry (12:39:43): I understand. It seems as though this was a lost round, but the round was complete
Henry (12:40:03): Sorry to be the bearer of bad news here
Daniel Neumann (12:40:29): lost round?
Henry (12:40:49): This means that you lost
Daniel Neumann (12:41:31): no i won 6,08 € in free spins...how can that amount be lost?
Henry (12:42:39): I'm ibvestigating this as we speak
Henry (12:42:42): One moment please.
Henry (12:44:43): I am going to add the funds back for you now
Henry (12:44:47): Give me a minute to do this please.
Daniel Neumann (12:45:01): ok thx
Daniel Neumann (12:47:25): perfect. have a nice day
Henry (12:47:36): You're more than welcome 😊 If you need anything else, we're here 24/7 for you. Have a good one! Bye.
https://www.bilder-upload.eu/bild-b20bf3-1575114957.png.html
https://www.bilder-upload.eu/bild-53b15d-1575114987.png.html
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
In the meantime, I would be interested to know what GambleJoe thinks about RIZK's opaque behavior.
Following the information at GambleJoe not correct and also the RIZK on its page https://rizk.com/de/casino/exklusiv/rizk-loyalty-der-exklusive-vip-club/7216 incorrect information makes, in terms of application via mail intro-rizk@rizk.com, which does not exist.
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
Hi light switch,
thanks for the info, I immediately wrote to the Casino Manager and brought it to his attention. What information is wrong with us?
This post has been translated automatically
RIZK the descent of an OC
Liked this post: Anonym
I have received more bonus promotions there in my non Deposit phase than now where I have deposited there several times regularly. So at the moment nothing more. The Christmas promotions are really not great, because I only get gifts where I have to deposit to unlock another level
If I received a SmS where I got free spins, then the chat always wants to have screenshots of it and in the end it says I'm not eligible xD Or I get free spins without notification and these then expire and the chat means I have so and so many days / weeks ago what received xD
Rizk Wheel always only 5 freespins and never won a cent with it
last week 500 euros deposited because I had a run somewhere else and bang everything gone
So from me they do not see a single cent more
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
This post has been translated automatically
RIZK the descent of an OC
Liked this post: Anonym
I think he behaved correctly and solved the problem quickly and easily in your favor
I honestly do not understand what is wrong with it. They had a technical problem or the Provider and it was resolved in a friendly and accommodating manner.
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
This post has been translated automatically
RIZK the descent of an OC
Liked this post:
Cole666
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
What? He wanted to tell me that the money was gone:
" Henry (12:40:03): Sorry to be the bearer of bad news here
Daniel Neumann (12:40:29): lost round?
Henry (12:40:49): This means that you lost"
Without my insistence the boy would not have done anything....
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
Yes and? No one is infallible. You got what you wanted. Have already read reports of users who have fought for weeks because of something like that. And for them, the outcome was not always positive.
This post has been translated automatically